At Lexus of Serramonte, near San Fransisco, we know that the best measure of success is our satisfied customers. That’s why Lexus of Serramonte has won the Elite of Lexus Award for customer service 10 years in a row. That’s just the first step of being your San Mateo Lexus,
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Steve D
My Lexus of Serramonte reviewSALES TEAM IS SKETCHY!!! STEER CLEAR!!!
We recently tried buying a new Lexus from Serramonte Lexus. Talk about an awful experience. They wasted hours of our time and when we thought we had a deal, they then went back on that and RAISED the price. Talk about bad business practices. A lot of arrogance and disrespect since they are the “largest dealer in Northern California, blah blah”. If Steve is the sales manager on duty, you can save yourself some time by going somewhere else.
-
Vehicle serviced for
Repair
-
Accurate estimated wait time
None Given
-
Would You Recommend this Dealership
No
-
Vehicle year
2008
-
Vehicle make
IS250
-
Service Technician
JAMES,MASTER TECHNICIAN
My Lexus of Serramonte reviewI ,had problem with safety item on IS250 (passenger airbag),was told that the
passenger was borderline weight between child and adult.Nothing else could
be done,after seven months of bringing vehicle to LEXUS of serramonte.
On the advice of ab friend went to PUTNAM LEXUS,vehicle was repaired in
TWO days!
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Yan
My Lexus of Serramonte reviewWe’ve leased a car from Lexus of Serramonte and from the moment we walked into that store you’ve been lied to deceived and taken advantage of. The sales person Yan (cant recall his full name) was full of lies and was saying that we need to call other dealers to check if this particular car is available.
Than he pretended to be calling many (supposedly unknown to him…) other dealerships where his friends participating in the same scam were answering the phone/s and telling us higher than regular prices and that there is no way you can get the same car from the other dealer/s.
It just recently what we found out that in fact all of these was staged to cheat clients and sell them cars at the higher prices.
We feel so discussed and violated that there is simply no way to explain it! Buying a car is very personal experience for many people and we decided to buy from repetable dealer (how wrong we were..) since we thought this is the place where integrity and honesty are key to relationships with customers.
Regretfully integrity and honesty simply absent from the list of Lexus of Serramonte qualities.
Sincerely,
WE WOULD NEVER BUY A CAR FROM LEXUS OF SERRAMONTE !!!! EVER !!! I DONT KNOW WHY IT SHOWED THAT WE “WOULD” RECCOMEND BUYING A CAR FROM THEM….TO BE VERY CLEAR !!! DONT BUY FROM THEM, UNLESS YOU WOULD LIKE TO BE TAKEN ADVANTAGE OF !!!!