Nestled along the coast of north San Diego County, we are the pleasant seaside place to purchase your next new Lexus or one of our high quality pre-owned vehicles. We’ll arrange your transaction quickly and professionally so you can spend the rest of the day or weekend visiting one of the many attractions within less than a mile from the dealership. We promise our friendly, no-pressure staff will make your experience fun and pleasant!
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The sales process was stressful enough – salesperson Alan phoned and texted me more than a half dozen times the day I told him I was coming up to put an offer on a car I had looked at, even though I kept him apprised of exactly when I would be there and asked him not to call or text me when I was driving.
Alan tried to talk me out of looking at the service records for the (used) car I was buying, saying that they didn’t have any. After the sale, I was given the service records (!) and it turns out the car *had* been in a collision. They did not not disclose this to me, even though they themselves fixed the damage subsequent to the car being traded in to them – so they knew about it. While they mentioned a couple things they had done (put on new tires, for example), they conveniently left the body damage out of the discussion.
The coup de grâce is that a promised (on the paperwork) 3-month free session of SiriusXM radio ended after a month and change. After notifying Lexus Carlsbad, I was directed by Rick (in IT) to call SiriusXM to get it reinstated, whereupon they would reimburse me. I did so, and called the individual Rick directed me to call reimbursement: Sammy, Used Car Manager. Sammy blew off two of my phone messages, a week apart. (I like to give people time – I know they’re busy.)
Really feels like I dealt with your typical used car dealership. I don’t know why I expected better from them, but I did. Couldn’t be more disappointed. I don’t write reviews right out of the box. I never gave Lexus Carlsbad requested feedback on the awful sales experience, because why get a car salesman in trouble? I didn’t bring up the fact that they had withheld information from me regarding the collision body work that they did, because I just wanted to be done with the experience and move on with my life. It happened; I got over it.
But some guy not addressing a very simple issue, blowing off two of my phone calls after all that? Yesterday, I called the General Manager of the dealership. What a surprise – he hasn’t returned my call, either. That’s just so unprofessional that the whole experience needs broadcasting.