Welcome to Barber Subaru’s website, where you can browse our entire inventory of new Subaru vehicles and used cars at our Ventura Subaru dealership. Come visit us to test drive a vehicle, speak to one of our experts, or discuss financing options. You can also call us by phone. Barber Subaru provides quality vehicles from Subaru for the Oxnard, Santa Barbara, and Thousand Oaks area. Our large selection ensures that we have a vehicle for everyone, no matter what it is you’re looking for.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
John French
My Barber Subaru reviewExcellent car buying experience. John French truly went the extra mile to get exactly what I wanted, and was extremely knowledgeable, respectful, and honest. I got a great deal and recommend John French highly.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
No
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Vehicle year
2004
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Vehicle make
Outback
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Service Technician
My Barber Subaru reviewAfter my vehicle’s service, I was told my Outback had a leaky head gasket. I took my car to a private mechanic to check this out; he did a thorough check and found no problem whatsoever. Then I took my car to another agency (not a Subaru agency) for its next service. Again, a thorough check revealed no problem whatsoever.
I have lost all trust in Barber Subaru’s service department, and I will never take my car back.
If I buy another Outback, I would buy from Barber Subaru IF their salesman, John French, is still there. He is a person I would always trust to deal with me honestly.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
John French
My Barber Subaru reviewHighly recommend salesman John French
Not so highly recommend the service department
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
No
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Vehicle year
2005
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Vehicle make
Subaru Outback 2.5 XT
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Service Technician
Barry Service
My Barber Subaru reviewOwning an Outback, my car was plagued by the recall involving the cooling fan relay and the ecm. After contacting the dealer stating my problem, they were quite understanding of the problem and said they would order a computer for the car and that it would take a couple of weeks since the part was on backorder. When the part finally came in, I went there and my car was tested, from which I was told it would not need the computer, just the relay. Having researched this problem on the internet and being an engineer, I found this suspect, but took the car since I had no way to prove my suspicion without driving it.
After taking the car all of 2 miles down the road, the problem started again so I turned around and took the car back where I was greeted and told that the problem was not what Subaru of America said it should be and that there is nothing they could do about it (consequently, this is the furthest they would ever take it). Knowing this was going nowhere, I called Subaru customer service and started a case file from which they told me to take the vehicle back to the dealership.
Upon returning to the dealership, they took my car in, did a test on the fan to see its operation (the fan wasn’t the problem, it was the computer) and then proceeded to tell me my car was perfectly normal. The service manager there began to take a calm, but hostile tone with me as I tried to debate (note: in a normal tone, no screaming, no swearing) with him why he can tell me my car is normal when I know there is an issue. I was then told that I couldnt possibly know how my car is supposed to operate (note: engineer, specifically auto engineer) and that I should leave and find service elsewhere since we aren’t getting anywhere here. I was thrown out of a dealership, a dealership who hadn’t even offered to drive my car to verify the problem and decided to talk down to me as if I knew nothing about the operation of my vehicle.
Overall: This was the worst dealer experience I had ever had. I vehemently recommend staying away from this dealer, especially if you know little about cars because they WILL NOT go the extra mile and try to actually fix your car, and when they were called out on their inability to diagnose a problem, any facade of customer service they put up was completely gone.
P.S. I was in training in CA and was about to take the car home to Jacksonville, FL via Pittsburgh, PA. The car was eventually fixed 3 months and 12,000miles later. Yes, it was the computer like I said in the beginning, and yes the two dealerships (Day Subaru in Pittsburgh, and Subaru of Jacksonville were outstanding and are getting letters of commendation).