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Mary Beth was my salesperson at Baierl Acura where I bought my new 2010 Acura TL SH AWD manual with tech pac . She was superb in addressing all my needs and even personally delivered the car to my home . All personel at the dealership were very proffesional and very down to earth at the same time . I would recommend Mary Beth at Baierl Acura to anyone interested in an Acura . The sales rep was excellent , the dealership was excellent , the car was and is excellent .
Hi David, thank you for posting this five-star review! we’re so pleased Mary Beth was able to address all your needs during your recent car purchasing experience. If you have any questions or concerns, don’t hesitate to contact us at any time. Also, don’t forget to follow us on Twitter and like us on Facebook to receive access to exclusive service and parts coupons. Again, we’re so glad you had a great experience with our dealership!
Best Regards,
David Marrangoni – Digital Customer Relationship Manager
[email protected]
I just had the worst customer service experience ever dealing with financial and sales departments at Baierl Acura.
The car was advertised and sold as certified pre-owned vehicle with all inspections and necessary tests done. However, after only two weeks of “driving experience,” technical problems took place. I visited Acura dealership in Langhorne, PA and asked them to check my”new” car. Major issues were found that had to be fixed even before the sale of this car. In addition, Acura technicians in Langhorne found wax marks indicating that these issues have been known about by the Seller. In addition, at the time of purchase, I was strongly recommended to buy a warranty for my car at Baierl and I was told I can cancel it any time and get my money back in the original form of payment . The very next day after my purchase, I called Baierl and asked to cancel this warranty. They requested letter of cancelation and promised me to return my money. After a week, I called Baierl and had a very bad experience over the phone. I didn’t get my refund! The way they treat their customers after you paid all you money is unacceptable. Dishonesty, malfunctions, bad service, and troubles you will get if you go to Baierl Acura.
P/S don’t buy from these petty thieves, no matter how good the deal is!
Old school crap – refused to give us a price unless we agreed to buy today. Maintained that my purchase decision would hinge on the price – and I would make a purchase within 24 hours. Not good enough – they wouldn’t give me a price because we weren’t ready to buy. Come back when you’re ready to buy. We walked and bought a new BMW the next morning because we liked the price they gave us – has turned out to be the best car we’ve ever owned.