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Our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the Hyundai of your choice. At Key Hyundai, our goal is to assist you in making a confident decision. Our friendly, professional staff members are here to answer your questions and listen to your needs. Whether you’re shopping for a new or pre-owned vehicle, we’re here to help with your search. Our well-stocked inventory includes popular Hyundai models, including Sonata, Santa Fe and Tucson. Wherever you live in the Hartford area, or if you’re driving from Springfield, Rockville, Worcester or Chicopee, ready to serve you.
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Went to dealership on 3/26/13 with my wife to buy her a new Tuscon. I was there the week before and their original price was too high. Maurice at that time told me to come back and he would do better. When we went back, Maurice hit us with the same price as the previous week. I should have have followed my instincts and left at that point, but Maurice was very persistent in dealing. After several hours we finally agreed on a price and I bought the vehicle. It was after 9 PM when we left.
The next day I called and asked about the window sticker that is usually in the glove box and they told me that it probably was thrown out. They said they could me the invoice which I said would suffice. I also e-mailed my salesman Brian Noel telling him that when checking the car over I found the tires to be over inflated by 7 pounds and the washer fluid was low. I also told him that there were scuff marks on the driver door panel that I can’t get off. The next day Maurice called and stated that he understood there were some problems with the car and when I called him back he said to come in and he will have it buffed out. Now I don’t know how plastic could be buffed without damaging it but I guess we’ll find out. He had nothing to say about the tires or washer fluid being low.
As if this weren’t aggravating enough I entered my VIN number into Carfax where I keep records of all my vehicles. When I did I found that a tire had been repaired before I purchased the car. I was never made aware of this. When I checked the tires I found the right rear tire had two plugs right next to each other, so that must have been one heck of a hole. I called to speak with either my salesman Brian or Maurice but both were off. I was assured one of them would call me in the morning. I never got a call and waited all day. I finally sent an e-mail to Brian on which he never answered. Another day went by and still no call. My wife who is just as upset as I am after spending this kind of money on a car wrote an e-mail to [email protected], but as of yet we got not answer. I guess the e-mail address should be jillDON’Tcare.
My family has bought 9 Hyundai’s from this dealership and never had these kind of issues. If I had a complaint, it was always taken care of. But that was when Larry Mirriam ran the company. I was always treated as a loyal customer.
I guess I should have done some research before going to Key this time, as other than this site they have many bad reviews. I will be having my tire checked at an independent tire dealer to see if the safety of the tire is compromised with two plugs next to each other, and will write Hyundai about this. My son who is mechanic says that two pugs like that is illegal as it will cause the tire to blow out.
I have bought my last car from Key and will be sure to let everyone know about my experience. There’s plenty of other Hyundai dealers to go to but I thought I was a loyal customer to Key. I guess I was wrong!
Milford Key Hyundai- The biggest problem with my experience was their level of open and honest business transaction. The first thing they asked me was; “how much cash can you put down”? This was done without even running my credit or financing. I completed the application process and was asked to “just sit tight for a few minutes while we run your application.” Once the financing application was completed I asked to see the results. I wanted to know how many financing options came back and what the terms were for each one. They said “they selected the best option for me and already purged the system”. I get the feeling they “selected” the financing option willing to pay the most money for the vehicle. This is evident in the fact that when I asked “what’s the asking price for this vehicle” the response was “the price of the vehicle isn’t set”. Every step of the way then on was one lie after another. They lied their way through each step of the process just to get me to the next step. Once the lie unfolded, they pressed me into a position where they wanted me to be at. To top it off, despite recieving 100% financing, they insisted I had to put down additional cash. Besides the outright lies, I guess the part which bothered me the most was that the customer is NOT made part of the financing process. In today’s economy most of us are dealing with financial barriers. This dealership is not a place an average “working man or woman,” would go to buy a car.