2225 State Route 703 East Celina, OH 45822
Map & Location
Sales: 866-609-8687 Service: 866-602-4175
Kerns Ford Lincoln located in Celina is Your Local Celina Ford Dealer when it comes to the purchase or lease of a New Ford or Used Vehicle in Celina and the surrounding area. Kerns Ford Lincoln is committed to Customer Service on all Ford Cars, Ford Trucks and Ford SUVs, and our Ford Service Department is here to help you Save Time & Money. We have a great inventory of New Ford Vehicles & Pre-Owned Cars. Please give us a call anytime if you have questions.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Matt G
My Kerns Ford Lincoln reviewAfter I bought the car I called the salesman to see if there was another set of keys, but after a day and a half of not returning my call I called the internet manager to ask the same question. I told her Matt G. has not called me back after 2 attempts of me calling him and leaving a message. I asked her to help me instead of him and she said yes.
This was late in the day so I asked her to please get back tome by noon the next day and she agreed to. The next day at 2:00 pm she had not called me so I called the sales manager Vic. Upon talking to him it took 15 sec. to find out there was not a second set of keys. I also was told by Matt G the gouge on lower right rear bumper , that the entire bumper was replaced. The sales manager told me they repaired the gouge and painted it, so they lied to me. I then asked why there was paint dust on the car, its a black car so you could not see it unless you rubbed your hand over it and then your hand was black. I asked why they didn’t cover rest of the car and got no answer. Vic told me they were suppose to wax it to get the dust off but didn’t. This dealership is in Celina, Ohio I live 120 miles north west of there so they agreed to meet me in Fort Wayne to show me the car and make the deal. Vic told me to bring the car to them and they would wax it , I said I am 120 miles away, he had nothing else to offer me, he apologize. I am stuck with getting it done and paying for it myself. Never again. Car dealerships wonder why people hate dealing with them. Stay clear from Kerns Ford.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Matt
My Kerns Ford Lincoln reviewThe sales process wasn’t that bad. When i buy a car from a dealership I expect to get a quality car. You are also told that the car goes through a 99 point inspection, which I was told by the GM that you will never see. I picked up the car and had numerous problems with the car so I drove it 2 hours back to the dealer to have them fixed. They did ATTEMPT to fix a few of the issues. When I got it back they had “Glued” my center cap back on and broke the door that they fixed the window in. This is the first complaint I have written on any of these complaint sites which shows you how upset I am. The biggest thing I can warn you is “Buyer Beware” and take the car to another shop and pay the $50 it costs for them to look it over, it will save you thousands… I now get to take this piece of junk to another dealership to see if I can unload it onto another unfortunate person. Dealing with Kern’s Ford was a very expensive lesson. Don’t let it be yours!