At Ken Garff Saab we take pride in everything we do. We offer new Saab models and used cars to the Salt Lake City area and have the staff in all departments to expertly serve our Salt Lake City, West Valley City, Draper and Taylorsville friends. We want to be your choice for all Saab services in Utah and will do what it takes to keep you 100% satisfied.
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If you own a Saab I would avoid going to Ken Garff Saab in downtown Salt Lake. I have experienced multiple times the Ken Garff Saab service and wonder about their business practice. Here is why:
1) Ken Garf Saab does not allow the customer to talk directly to the mechanics. Everything seems to be filtered by their customer service agent. Needless to say that it takes so long to get answers if you have questions since the agents are not the ones working on your car. Imagine if you want some advice!
2) Ken Garf charges for looking at what may be the problem on your car. I once came for a broken muffler and asked them if they could fix it and for how much: the mechanic came out to tell me that he could not do the job. So before I left, the customer service agent wanted me to pay 149$ for “diagnostics”. What a scams… I refused to pay. We actually refused couple of times their high price quotes and decided to go somewhere else for 30 to 40% cheaper.
3) Ken Garff charges twice as much for part and labor. Just compare on-line the part they charge you for…
Alternative: A&C automotive in Murray: great service and price. Charlie is one of the few certified SAAB-Subaru mechanic in Utah.There is also Boyd’s Subaru Saab Repair.