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My first impression was pleasant. The sales person I met took care of me and showed me some cars with professionalism and courtesy. However, when I noticed an older Buick Park Avenue in the back that looked clean he told me that “they don’t put those kind of cars out.” About two weeks later that Buick went from the back to the front and was for sale. When I asked about the car, which low miles or not is still 22 years old, he told me the price. A very high price. When I asked him about it he pretty much bragged that his manager “ran someone out on a rail for giving a low ball offer.” His whole demeanor changed when I told him I was interested but felt the car was over priced. In no uncertain terms he told me to take it or leave it. I will drive 50 miles out of my way before I used Joyce. I would not purchase from them. If that is what you get for service before the purchase I shudder to think about after purchase service. You would be better served using someone else.
The cars offered are way overpriced and they don’t trust you taking it to your mechanic for inspection. Total B.S. is what you will get from this business. You are better off blind-folded and buying from any private seller and you will get a better deal even on your worst day.
I bought my first car, an Opel Manta from Joyce Buick in 1974 and a Torrent in 2009. And though we moved to Buffalo in 1976, we were pleased to drive a string of Joyce Buicks and Pontiacs new and used in the time between. Why would we travel three hours to buy a car? A few reasons. Good products; a kjnowledgeable and helpful no-baloney sales force; consistently fair dealing, honest pricing, and trustworthy, well-trained service technicians. Plus, they’re funny at Joyce Buick, and they are ready for a jovial conversation whether you’re buying that day or not. All these years it’s been worth the drive for the improv alone. Also, this slightly eccentric habit gives us a chance to take in an Indians game, hear the Symphony or some Irish music in the Flats, or visit the Museum of Art — we do love Cleveland!