HURD AUTO MALL in Johnston, RI treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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“They DON’T stand behind what they sell!”
Be very cautious!! I purchased a used 2015 GMC Sierra from Hurd in February. In May (only 2200 miles later) I had the first opportunity to use the AC and found it did not work. I immediately brought the vehicle in and was informed that it needed a new condenser and would cost close to $1000 for the job. They sold me a vehicle with a broken air conditioner and refuse to stand behind it! Who uses AC in 30 degree weather! I have purchased from Hurd in the past and considered them to be an excellent dealership however after this experience I warn you, Hurd has changed and cannot be trusted! Take a word of warning and take your business elsewhere! Lies on top of lies. They will say anything but when it comes down to it they won’t stand behind it!
I got a used car from Hurd.. The car was great and so were pretty much all of the people I encountered. I didn’t have any problems and I was able to get everything squared away in a very timely manner. I definitely recommend this dealership for used car buyers. I can’t really speak for new car buyers, but their selection is pretty good and from what I saw, they seemed to be nice and fair as well so if I get a new car, I’ll definitely try Hurd.
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My second encounter with this dealership proved to be of similar disappointment as the first.
:devil(
First time, a few years ago, I arrived just prior to closing. A sales person spoke with me and then went back into the show room. They then proceeded to close up leaving me stranded. I was told by a relative the same thing happend to them.
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Second time, just recently, spoke with a sales person about a new vehicle. We got all the details about the specific vehicle we were looking for. I then started to negotiage the price and was told, if you want the vehicle you have to pay MSRP.
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The US tax payers bailed GM out with 60billion of their hard earned money and this is how we are treated. O-Bah-Ma would have been better off giving that money to us to go spend on a vehicle, not to GM, seeing they just file chapter 11 anyways.
Stay away from these guys. There is nothing by arrogance, arrogance, arrogance.
😮
The dealership misrepresented the car as certified on their website.
We came to purchase a car from a dealer a couple hours away from us on April 20. When they said they would be unable to complete the deal that day, I said “forget it” because I cannot drive out again. They then promised to deliver it.
Hurd Auto Mall sent out a person with the contract to sign on Tuesday, April 21. I did so, and they promised to deliver the car on Wednesday (April 22). On Wednesday, an agent called and said that paperwork was holding things up, and they would deliver it on Friday (April 24).
Today, April 24, they called me, originally claiming that their delivery agent’s assitstant is sick, and that they could not deliver “any time soon.” When I persisted and asked why Monday would not be possible, the agent finally stated that he was “busy,” not sick. More questioning revealed that they were upset about needing to make a trip to the RMV when I did not promptly return a phone call.*
How convenient, to push things off past the 3 day grace period!
Now they do not want to deliver the car at all, but want me to come pick it up. We do not have a car currently, and cannot make the trip again, as we stated at the original purchase time. They have not yet provided us any information in writing, and have already cashed our check and put the financing through.
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*The conversation went as follows: First, Armand told me that the delivery agent was sick, and asked if I could come out. I told him I would think about it. I called back an hour later, and said that it is Hurd’s responsibility to deliver the car – that was their promise. If they pay me for the time and the gas, I can consider it, but delivery was a condition of purchase. Then he said “there’s nothing I can do, I can’t bring it out.”
I asked when he would be able to bring it out. He said, “I can’t bring it tomorrow (no reason given), and i can’t bring it on Sunday because we are closed.” I asked, “what about Monday?” and he said he didn’t know. “You’re not going to have it for a while.”
I pointed out that sick leave is generally one or two days, not an indefinite amount of time. At that point, he told me that the delivery agent “might be busy next week. I don’t know what his schedule is like.” Again, he said, “It’s not going to be for a while.”
After arguing about it, he told me that they were upset over the fact that it took me a few hours to get back to them with some information they wanted earlier. I said, “Oh, that’s the truth. It’s not because of this guy, but because you’re upset and don’t want to bring it out.” He replied, “Oh, well, I have to get off the phone now.”
Recently purchased a used Buick Rendeavue,2006 and was pleased with the salesman as well as the business office who arranged a Florida plate transfer for me. The car, service and sales personnel were low key and pleasant to deal with. The car is a pleasure to drive.