If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
If I am gonna find fault with this dealership it is with the service department not the sales . Second truck bought through Hopkins and have had no problems on the sales end.
I brought this truck into the dealership to have it inspected and have an engine diagnosis done on the now well known faulty 6.0 diesel motor . I was told that with 85000 miles on it that would need all new fuel injectors for 3k . For inspection I was told I needed a winshield due to a crack that has been there for the last two inspections and that I needed 4 tires when only one would not of passed . Good thing I sent in the last payment so I can save for repairs if they are covered by warranty or not , or if I need them or not.
My elderly father took his ’97 Escort with < 40K miles on it to Hopkins when the check engine light came on after a bit of rough idle. The tech came back with a diagnosis of dropped valve seat requiring a new cylinder head ($3K+ to R/R). To add insult onto injury, they charged him nearly $100 for this diagnosis & resetting of the check engine light. My brother & I were suspicious of this diagnosis (suspected they were trying to trick an old man into a new car) so we took it to a local mechanic. This honest guy (Santelli in Glenside) gave the car a complete workover (pressure testing the cyl head) and what he found was the car had 2 broken engine mounts. He inexpensively repaired the broken mounts (missed by Hopkins) and the car is running perfect again. Shame on Hopkins for trying to cheat an old man.