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BUYER BEWARE In my 46 yrs of driving & 30+ yrs owning a business that used a number of vehicles which were replaced frequently I have “NEVER” had a experience like I received from this Dealership.I was looking for what now is called a cross over vehicle that is comfortable for me to enter and exit because of my phyical problem. I stopped at this dealership early one evening and decided that the new cx5 was what I wanted,I thought it was the best brand/model out there in that class for numerous reasons. We started the buying process with the usually car dealer process trying to give me less than wholesale value for my trade off the list price of the new car. After getting my intelegence insulted quite a few times we reached a deal that we thought was fair to both of us.( THIS WAS THE END OF THE GOOD EXPERIENCE) The car was to be checked out and detailed before I picked It up. I arrived early evening to pick up the vehicle. I walked around the car before going inside to do the paperwork & get the usually pressure to buy the extended warranty which was not purchased. While I was waiting for them to complete their end of everything I asked the salesperson If the tank was full as promised? After a puzzled look he said that he forgot but he would go fill it up while we were waiting. I was standing outside when he pulled up by the door. The first thing I saw was a RASH in the lower part of the front bumper. When the salesperson got out of the car I ask how that happened to the car, without looking he said “it must have been done at the clean up shop”????? He said it will be “fixed”, I responded “with a new bumper right”? His response was “YES”. He said that I would be called to schedule the repair. TWO WEEKS LATER “no phone call”!!! I called the salesperson only to be told “he forgot about it”. he said he would get right back to me and he did and said to bring it in tomorrow. I asked what about the part, is it there? His response was it is in stock. Brought the car in the next day straight to the service dept. & was told we did not have a appointment. The service manager paged the salesperson to the service bay & confronted him about the situation only to hear alot of double talk about what was going on. I asked what is going on & is the part here? The service manager said that part is never stocked at a dealership & would take a few days to get. I said that would be fine, I will just leave the car here. I then said “now this is going to be a new bumper right, your not going to take it to a bumper repair guy to grind on it & fill in the holes”? the service managers said “NEW PARTS, YOU BOUGHT A NEW CAR”. The next day the salesperson called me in the morning to say I could pick the car up at 5 pm , it will be done. When I arrived I drove in front of the car and seen that the area of damage had alittle wave to it, I got out of my truck, walked up to the car & felt the damaged area and found that it had a not so good repair, not replaced as told but repair. As I stood up the salesperson was there saying ‘How do you like it”? I said I dont, you did not replace it & its not a good repair job. He turned around & went inside then out came the SALES MANAGER WITH THE ATTITUDE which said “nice job huh”? My response was “no it is not a nice job & most of all I was lied to”. He then said “I did not lie to you , if you would have asked me I would have told you we would not replace it, do you know what that would cost??? I said I was not happy with what transpired only to hear him say” thats all I am going to do & then walked away from me. I left the dealership. NOW MY QUESTION TO YOU IS WOULD YOU WANT THE BUMPER REPLACED IF IT WAS DAMAGED BY THE DEALERSHIP EMPLOYEE ON A BRAND NEW CAR WHEN BEING DELIVERED TO YOU? simple question, yes or no???????????
Just bought a 2009 Mazda6. The A/C is not working properly and the entire dash is a soppy wet mess of water. It is even dripping into my car stero. They have kept my car almost two weeks. Just got a call from Dave today telling me their is no problem and that is standard. When I took it in and showed him the problem he was like “wow – I have never seen that before”. Now he is telling me this is standard??? I tried to explain that I have never seen so much water and I worry about mold and my car wiring being exposed to so much water. He told me not to use those A/C settings. Its hot out and I can not beleive that I just bought this car almost two months ago. I purchased the added warrentee. I think I was sold a car with a broken A/C and the dealership is breaking their contract if they will not fix it. I don’t know why other than they don’t know how to replace A/C units?? The service manager Dave told me I could contact Mazda for a car buy back. I just want it fixed becasue I love the car.
I have just bought a brand new 2010 Mazda3 and I LOVE the car. I have been looking at the Mazda3 for about three years now and when I saw the new body style I knew I HAD to have it.
I did alot of research on this car and had requested quotes from every dealer in St. Louis. A friend of mine had recommended that I give Terry Hornsey at Auffenberg Mazda in O’Fallon, IL. I figured that they were 25 minutes away from me and would not want my business but I called anyway. I had asked for Terry Hornsey and he answered very quickly. First thing he did was get to know me. Who I was, what were my daily activities…..he then explained he did this to make sure I was getting the right car for my lifestyle. Most car salesman that I have ran into have tried to force me into something that I did not want (I am sure to pad their pockets). This guy actually listened!! Next thing he did is asked me how I expected to be treated when I called……I responded with a negative response. He apologized for the way I had been treated in the past and explained that was not the way he did business.
We then discussed the car. He said he did not have the exact car in stock but could get it….no charge….no hassle. We agreed on a price. I set an appointment with him to drive a similar car and finished all of the details there. He then asked me for a good faith deposit to get the car and had explained why they do a deposit….in perfect english….no sales person run around. I recieved a call within 24 hours saying that my car had arrived.
Upon arrival at the dealership I was pleasantly surprised to find my new car outside with a big white bow on it. It made me feel very special……kind of like when you were a kid on your birthday. He immediately greeted me…..by my name (shocker). He said that the finance manager had all of the paperwork ready and that I would only have to wait about five minutes until I would start signing my paperwork. After I was done with the paperwork I came out to a smiling salesman. Terry walked me out to my car and it was immaculate. The tires even shined!!! The tank was full of gas!! It was awesome. He said before I left he wanted to introduce me to a few people. He walked me back to the service area and introduced me to a service advisor, then he took me to meet the General Manager. His name was Doug. What a nice guy!! Everyone was very happy to do business with me.
I cannot say enough about what a good experience this was. Terry Hornsey is a great salesman. The best I have ever dealt with. Auffenberg Mazda is an excellent dealership to do business with. I will recommend them to everyone I know. They have a customer for LIFE……even though I have to drive a little further.;)
I WOULD RECOMMEND THIS DEALER!!! I marked the wrong button vand cant change it.
My family has been in need of a new car since November when a tree fell on ours. We have been trying to wait to buy until we could afford a better car that would last us many years. We tried to purchase a new vehicle today and ended up having a really terrible experience. We went into Auffenberg Mazda in O’Fallon, IL because they were supposedly having a really great sale on used cars—we ended up only being able to look at new cars because there were no actual great deals to be had on used cars.
We found a car that was reasonably priced and haggled $1000 dollars off the invoice-very reasonable for both parties. They offered us $1675 trade for our vehicle-also very reasonable for both parties-because our vehicle is quite older. We signed the paperwork and put our son and things in the new car. When we signed the paperwork, they stapled it closed and that seemed very odd to me. When we got outside I opened the paperwork and started scrutinizing it. Come to find out, they had marked up the sale price $2412, so not only were we not getting anything for our trade but we also weren’t getting the car for the $1000 off that was agreed upon.
When I went back inside to talk to them about this, they said they couldn’t give us the car at the price we agreed upon and that this was as low as they could go-take it or leave it. We decided to take it anyway and went outside to leave but I told them we would reflect our dissatisfaction in our upcoming customer survey from Auffenberg and Mazda.
The Mazda manager came outside with the keys to my car and told us not to take the deal if we weren’t completely comfortable. I said we had already loaded our things and our son and we would take the car but again that I would fill out the survey dissatisfactorily. He then said he would not sell us the car and we had to take our keys back and leave. He took the paperwork from my hand, went back inside and got our down payment check, stuck it in my hand and said for us to take our money and our car and go. He said he absolutely would not do business with us. He also said(trying to make a personal dig at us as if he hadn’t been rude enough already) that he wasn’t sure the paperwork would go through on the loan anyway. Well, HELLO, we wouldn’t have been leaving with the car if the paperwork hadn’t already been approved.
I can’t believe after them trying to take advantage of us and us calling them on it that they would then have the nerve to treat us like vagrants!!! I don’t condone them taking advantage of anyone in this fashion but let’s face it…some folks don’t have to haggle or look at the bottom line price and they don’t care if they didn’t get what was promised for their trade in or that the car would cost more than what it was supposed to. But people like us can’t afford to not look over every dollar on the contract and can’t afford to have an extra $2000+ tacked on at the end. And then for the MANAGER to come out and tell us he didn’t want our business and for us to leave is dispicable. I wouldn’t treat a criminal as rudely or disrespectfully as he treated us.