Hidy Honda located in Beavercreek, Ohio is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you\’ll know our commitment to Customer Service is second to none. We strive to make your experience with Hidy Honda a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Honda, you\’ve come to the right place.
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On 1-24-15 I purchased a 2011 Hyundai Sonata from salesman Neil Lindhout of Hidy Honda, 2300 Heller Drive, Beavercreek, OH 45434. One week later, Germain Honda of Dublin, 6715 Sawmill Road, Dublin, OH 43017 purchased Hidy. I have three issues with the car. An oil pan leak, a worn and torn driver’s door seal and incorrect mileage noted on the Retail Buyers Order.
Oil pan leak. When I bought the car, I noticed that there was motor oil on the oil pan and engine block. Neil Lindhout, the salesman, and the service person on duty stated that it was probably an oil change spill and that if it was a leak that the oil pan screws would be tightened. If this did not cure the leak, then the oil pan gasket would be replaced. The oil was cleaned from the block and pan. One week later, I took the car to and independent garage, and the mechanic stated that the oil pan was leaking. When I took time off work on 2-4-15 and returned to Hidy for an inspection, I told salesman Neil Lindhout and service manager Bill Hanson about the independent garage inspection results, Bill Hanson decided to tighten the screws, clean the oil pan and have me return at “my convenience” for another inspection. I returned to Hidy/Germain on 2-6-15 and it was still leaking, although less. Neal Lindhout stated that he did not want to “get in the middle”. Bill Hanson did the inspection and after a bit of discussion stated that the leaking oil pan gasket would be replaced and the 3 month warranty $100 deductible would be waved. I will now report on the worn and torn driver’s door seal and then continue with the oil leak.
Worn and torn driver’s door seal. This was brought to Neil Lindhout’s attention on 1-30-15. He stated that he would discuss the matter with Hidy/Germain owners. As of 2-6-15 Neil Lindhout had notified no one. So I informed Bill Hanson on 2-6-15. I also mentioned that when the two repairs were made I would need a way to get to work (a loaner car). Bill then stated that he would bring the oil leak and door seal issues to the Dealership’s owners attention and call me back late on 2-6-15 or 2-9-15. Also, Hidy/Germain’s Shuttle Bus has a 20 mile limit (I work about 30 miles from Hidy), Hidy does not loan cars and they do have a “car rental service” on site.
Finally, when I bought the car, the odometer read 66990 miles. The Retail Buyers Order states 65527 miles, a difference of 1463 miles that will affect the 4000 mile used car warranty.
I will report how Hidy/Germain resolves these issues.
I had an unpleasant experience with this greedy, sleazy outfit when I tried to buy a one-year old (legally new) Odyssey after the model year changeover. This took place during the famous Cash-for-Clunker rebate. My clunker was worth a $2500 rebate. On Friday I got a price quote from the salesman for approximately $3000 off MSRP. On Saturday I returned for a no-kidding actual price and now mentioned I had a Clunker for trade-in. Now the price was MSRP minus $2500 and they would not budge. I explained that the car would drop thousands in value immediately since it was last year’s model. I explained I got a much lower approximate price yesterday. No dice. On Monday I called the manager to tell him I did not like the way I was misled and his quote to me was “This is our chance to make money.” I explained that the Clunker program was my chance to save some money. He did not grasp this or seem to care. STAY AWAY!
Hidy Honda did the same thing to my mom. They charged her 1500.00 for cylinder work.. My mom took it back & said it was doing the same thing. The changed 1 spark plug. We started to investoigate Hidy & found out they do this type of thing all the time. The damage they caused to my mom’s car was $4608.76 to fix. I had it done at another dealership. I contacted the Honda Corp. They told Hidy to contact me several times & Hidy would not respond. I have tried to contact them multiple times.call, go down to the business & email they will not respond. Even the Honda Corp said it was the same repair.. that Hidy was supposed to have done correct the first time.. I would submit a complaint to Honda. If they get enough complaints they will take notice of the problem. I am also thinking of trying to get a class action suit againt them. Let me know if you are interested.
Eric was very helpful and honest. He worked with me on pricing, and I am very happy with what I paid. I never felt pressured. Eric listened to what I wanted to purchase. He showed me the car I wanted, without bothering me with other higher priced vehicles. I first went to mazda across the street. The sales rep at mazda wanted me to get a higher priced car that I didnt want. I never felt like Eric was trying to get me to buy what I couldnt afford.The manager was fantastic. The gentleman in the finance department was fantastic. I love my 2013 honda
fit. Thank you Eric and other staff at hidy honda.
I will come back and purchase another vehicle in the future.
If you would like to be lied to and treated like crap, then Joe Hidy’s dealership dba Hidy Honda is the place for you. I purchased a new Civic from Hidy in 2007 and the service as well as the service manager Chris Noland have been nothing but unprofessional!
The last time they left the oil fill cap off of the engine and we ended up driving the car 46 miles home, which of course the oil was blowing out of the engine all the way
What do you think you would do in a case like this? We called them and they picked up the car, took it to their shop and said it is fine.
That was eight days ago and they still have not brought my car back, even after Chris Noland calling yesterday to say they would return it today.
You can bet they are not customer focused. I will never return to Hidy!