Thank you for visiting Auffenberg Hyundai in O’Fallon, Illinois, serving our nearby Belleville Hyundai and St. Louis Hyundai customers in Illinois. Here at Auffenberg Hyundai, your Illinois Hyundai dealer, we understand your time is important. That’s why at Auffenberg Hyundai serving St. Louis and Belleville we provide you a no-hassle and no-haggle car buying experience you can’t find at any other dealership. We also provide you, from the comfort of your home, easy access to our broad inventory of new cars and used cars, plus quick quotes, financing options,and parts and service appointment forms, all at the click of a button.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Andy
My Auffenberg Hyundai reviewMy experience with Affenberg was fine, I would have given them 5 star except that they were a bit slow getting me out the door the day I showed up to pick up the car. There was no pressure to buy, Andy seemed to answer most, if not all, of my questions on the spot, and the incentives were excellent. My only disappointment is the MPG on the 2013 Sonata GLS. I fully understand that cars rarely get the EPA estimated and because of this I previously researched consumer reports and other Hyundai vehicle internet forums, of which 90% said this car averaged around 28MPG overall. However, I only get 22 city and high 20’s/low 30’s on the highway (if its flat at 70-75MPH). I don’t drive crazy (i.e. slam down the accelerator from a stop), I carry no extra weight in the car, I’ve checked the tire pressure, alignment, etc and all are normal. I wonder if it’s just my car specifically cause after speaking with other Sonata owners at my work they are all getting much higher mileage, high 20’s city and mid 30’s highway. Needless to say it’s disappointing and i was torn on whether to rate the dealer on this or the company, in the end I ding the dealer cause I feel they should be the local disseminator of this information and they are the ones directly dealing with customers. Anyways, as for the dealership I did not experience any of the problems mentioned above, I was happy that the finance guy did not ask if I wanted to buy any of the extra garbage (gap, extended warranty, etc) so that was nice. I was out of his office in 10 minutes. Andy is a little quiet but you get accustomed to him and he seems to know his cars, I say this cause I researched the Sonata a lot and he verified a lot of the same information in what I found during my research and on real person Sonata reviews online. As of now (1 month after the purchase) I would go back and would recommend them, I absolutely love the car other than the daytime running lights and the MPG.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
steve&dave
My Auffenberg Hyundai reviewmy daughter&son-inlaw bought a car here and got ripoff by the manger&bookkeeper. false deals. don’t buy here.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Jeremy
My Auffenberg Hyundai reviewI honestly have never had a good opinion of the Auffenberg group of car dealers but I can’t think of anything bad to say about Auffenberg Hyundai. This is the first time I have purchased anything from Auffenberg. The salesman was nice, patient, courtious, answered all of my wife’s questions (it’s her car), he offered no pressure even though she was very hesitant to make a decision. We purchased a 2012 Sante Fe for hundreds of dollars less than the best special we could find in St Louis. We bought the car in February, in a snow storm, the salesman made several trips into the snow to bring vehicles to a covered area for us to look at them. My wife has been back to the dealership several times for car washes, today she had the oil changed – no charge.
There has been nothing about our experiece with Auffenberg Hyundai that would cause me not to highly recomend them.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Brent / Keith
My Auffenberg Hyundai reviewWe recently visited Auffenberg to see about purchasing a new vehicle. We thought (and were told by the sales manager) we would get the best deal because last year Auffenberg let my wife drive off the lot without oil in her car after an oil change. This was a hard pill to swallow but we tried anyway. They did nothing to give us peace of mind after that incident and would hope they could at least help on a new car since that was their suggestion in the first place. After checking another dealer we found we could get a better deal even after we told them what Auffenberg did to our vehicle. I would not suggest Auffenberg for the purchase of a new car and make sure if you use them for service to ask to check your dip stick! What they don’t understand it that if they would have at least checked our car thoroughly we wouldn’t have these issues with their business! They chose self preservation over customer satisfaction! And to get peace of mind it still cost us $8K. At least we can say we didn’t go to Auffenberg!
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2009
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Vehicle make
Sonata
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Service Technician
Steve
My Auffenberg Hyundai reviewOur car is two years old and had about 10,500 miles on it at the time this happened. Auffenberg Hyundai changed our oil and did not put oil in the car before letting my wife drive off. She drove 2 miles. She took the car back and they basically put oil in the car and rushed her out as to keep things quiet. After I got involved they wrote a letter stating Auffenberg will cover the engine to 100K miles but according to the warranty if I have a problem and have to take it someplace else it is not covered if it is deemed lack of oil is the cause. I asked them if they would do a complete engine tear down to inspect and they stated that if they did not find anything wrong they would charge me $2000. I then asked for a new engine. They said if they did that it would be a “Like Kind Quality” (LKQ) engine. I later found this meant it was going to come from a salvage yard. This is all for a problem they caused. And in the end we still had to pay for the oil change! Do not use their service department! Or for that matter buy a car from these people!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Tim
My Auffenberg Hyundai reviewPrice changed during the deal .. said they had made a mistake … I have seen this trick before. STAY AWAY FROM AUFFENBERG! Deceptive sales practices bordering on fraud.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Andy Gildehaus
My Auffenberg Hyundai reviewMy friend Nancy Davis was with me and was so impressed that the car that was $23,740 went down with rebates, and my trade in to 15,540 with my payments only being 333.00 if we add costs of paint and fabric protect nothing was said about my gap insurance cost or priority club cost or I would not have done the deal. Andy had the young man at the desk next to him bring their warrantee big poster bring it to me. Andy ran through the list of what was covered and he stated the Oliver C Joseph would not give all the services to me so I took the bait he wrote on a piece of plain paper the first contract. 23740 minus 4200 trade equals 19,540 minus 4000 rebates equals 15540 with 0 down 72 months 6.59% only 326.38 then he asked if I wanted seat protection and paint I said yes he changed payments to 333.00 a month. At the bottom of the page he had written gap and priority club with nothing next to them which made me think they were thrown in as I thought from our conversation. I did not know I was being charged anything at all for other than the paint and fabric. The deal was done and I signed that paper and he took it back to a man named Justin Lombard. It took less than 10- minutes. He took us back to Justine and the papers put in front of me being turned over one after the other pointing at where I was to sign. Then they were all torn apart and he kept his copies and my copies were curled up ad placed in a envelope and given to me with one set of keys. All of this was done within 20 minutes including Justin Lombard not any of the papers I was signing at all were discussed with me. Nancy and I when into his room and signed the pages one right after another without conversation as to what I was signing. He just slipped them into the envelop and sent me on my way. I now wonder if that was legal??
When I realize Sunday what I signed & I went up to see him. Justin said it was my car and I had no chance to change things. You walk off our lot it is yours so live with it. I called Nancy and she verified for me that Andy had said the warranty was part of the deal and he said that was a lie. Linda not one person here can throw in a warrantee. I told him I could have had a Dodge Journey with a lot more features and better warrantee for free. Face it they will be out of business so what good will Oliver C Joseph be. I told him,” My brother is right I am an idiot doing business with you people again after the last time I was treated with disrespect.” Well your brother is just right about one thing is your if bought a dodge you would have been stupid they will be out to business in two in two years from now so what is important about a warrantee when no one will be there to fix your car and parts won’t be available. He also proved you can’t read without him here to read for you. I guess your can’t make a your own choices in life without his okay. Does he make every judgment call for you call for you. I wish I would be able just to jump in my old car and drive off I have really gotten taken for a ride. He speaking of that we are the ones who got taken for a ride we only got 3,7000.00 and gave you 4,200 for your car. Why don’t you face it the car is yours. He told me to come back and talk to Andy but he will tell you the same thing. When I asked about why I was signed up for insurance I did not ask for it was because of my having bad insurance he said and the fact they wanted to make sure they got their moneys for their car. He then said the loan company wanted it that way. I told him that was illegal he said I signed the paper so I am guilty of wanting it.
I called the loan company Scott Credit Union and they told me to drop it and see them if I thought I needed it since their’s was cheaper and they did not insist I get insurance as was told me by Andy and Justin. I went up to drop the insurance. When I dropped the insurance he said I hate to see your car totaled out and you have no car to drive and you will be without a vehicle and still having to pay us. He handed me a paper to sign that said changed her mind since I did not know I signed for it I crossed that off and wrote did not know she was signed up for it. He called me a smart A and stopped because my brother was then in the room with me by then. I would like my moneys back on the warrantee as well as an apology for all the being talked down to by the man Justin Lombard. I would have rather had the Dodge car since the deal was so badly done to me, by Andy who was so upset by the first man who talked down to my brother on the first car I bought from them. I can not believe he would do the same to me or allow it to be done to me. There is not a part of me that thinks I was not lied to and treated unfairly. Andy promised to beat the other dealers deal and I told him of the free package deal from Oliver C Joseph. He knows I a retired Librarian I pay 684 of 14440. Per month to insurance so he know I have house payment of 550.00 and I counsel people by appointment only so he does know I deal with set amount of moneys only. When my brother and I talked to Andy he did show us the piece of paper with the 15,540 on it and he did admit no where on there did he say that he put I had to pay for the gap or priority, but I should know it by it being put at the bottom of the sheet next to the monthly payment amount. Please help me or advise me as to what to do to correct this injustice done to me. I thought that Andy would give me the warrantee for free yet he had been talked to by the other man and was nervous I will never get the deal on the warrantee I was promised. I told Andy that I tired to return my car days before the week was up when my brother and I came in to talk to him together to get credit and the warrantee free. This dealership does not respect the people they only want a sale and the fact they talk about other dealers going out of business is not proper.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
John Anastas
My Auffenberg Hyundai reviewI went to this dealership on a Tuesday night. Wanted to trade in my Hyundai Elantra for a newer Elantra. Salesperson was very friendly, knowelegable, helpful. However, once everything went to the Finance department it all fell apart. I was told that the finance guy had to call my bank in the morning to “talk to someone because my income level was a little low”. I thought that was weird since I was already financed through the bank. It shouldn’t have been a problem. No big deal though because I was told to call back the next day to find out what was going on (thought it was weird that I had to call THEM). But anyway, when I called…no one knew ANYTHING about what I was talking about. My salesperson was off that day and I ended up leaving a message for Mike Murphy (Sales Manager, by the way) and today is Sunday night and I have YET to hear from him. Ironically, I have what they call “Identity Theft Protection” so if my credit is checked at all by anyone I get an email about it. I got NOTHING, which means that they never even checked my credit! They completely wasted my time. That’s okay, I’ll just take my business elsewhere.