Heyward Allen
supports our local Athens Community by donating $5,000 to Downtown
Ministries. You can see Volunteer Opportunities in our local Athens Community here.
Our President, Steve Middlebrooks, handing Chief Lumpkin of the Athens Clarke County Police Department a donation for $10,000 to the Buddy Christian Memorial Fund. Thanks so much to all of you who made this donation possible!
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2001
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Vehicle make
Toyota Tacoma
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Service Technician
Ashley
My Heyward Allen Toyota reviewI bring my truck in for service. (exclusive ). I have had many issues every time.
Have had to go back and forth to get issues resolved.
I feel that they just do enough to get by and rush me out.
This last visit had to take in because brakes were grinding and had to
Have new rotors. Why didn’t someone mention that at last service visit.
Because they do as little as possible to get you out the door.
What happened to providing excellent customer service.
Oh, forgot to mention because my husband complained why no one
Mentioned brakes problems at last maintenance visit.. They were gracious to take about $48. Off a $500. Bill.. How generous.. Pay premium price for excellent service.. But get poor service.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Bill Cooper
My Heyward Allen Toyota reviewWe were promised a car at a certain price and when the car arrived the dealership refused to honor the price. Staff were unfamilar with product (Q: Where’s the spare tire? A: That’s a good question. Never did find out where the spare tire is located). This is only one of several questions that were left unanswered. Then they took our trade-in and shipped it out of the dealership before we even bought a new car. The deal falls through (because dealership refused to honor earlier commitment) and our car, which we still have title to, has been shipped across the state. It will take 24 hours to get our car back.
We will buy a car elsewhere and warn everyone we know to avoid Heyward-Allen Toyota at all costs. It’s a shame because this was a great dealership in 2000. Something has changed for the worse.