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Watch out for these people. Was promised $3000.00 off to move out the 2013’s. Had been there for hours and wanted to go home. When I requested the salesman to get my keys and to give me the info to call my insurance company and get the rates and I would come back in the morning, I was told I couldn’t leave the sales associate would “Get in trouble”! This is when the salesman left me and come back saying to give them a little more time they were working on the numbers and was taking $3000.00 off. Had previously bought a car from them and thought they were honest people so when signing I did not pay close attention to the beginning price. Thought they had calculated it in. Well…. they did not and once I realized it I called to speak with the manager on a Thursday. Was the following Tuesday before I got a call from him. Could tell by the conversation that he had no intentions of making it right but he did agree to sit and go over the paper work with me, maybe I just wasn’t seeing the discount and he could show me! He said unfortunately the sales associates can’t just make up the prices. This told me right away he was laughing under his breath at me! So being that I work so far from the dealership it took me until Friday to get to talk with him. He question why I waited so long, it just didn’t make since to him. Why didn’t I catch it when I was signing my paperwork, he ask. And of course he said there was nothing he could do about it. He offered me a oil change/tire rotation package valued at about 500.00 and sent me on my way. Lesson learned….never trust them. Would love to speak with Mike the manager but didn’t get to. Watch them closely and no I do not recommend them to anyone!
Waited 10 minutes by front door before Isaid something to get assistance…
Found the car I wanted on the Internet and called this dealership to get an out the door price. A lady named Brandi set me up an appointment to see the car the next day. When I arrived to see the car, the man I was suppose to ask for was off and the had sold the car that I was there to see. The GM mike came out and apologized, and pretty much said there was nothing he could do. He didn’t offer any incentive for me who was there to purchase a Pilot. A man named Ron Herndon who was their finance guy was the rudest person. I don’t see how this guy still has a job.
I am upset because we bought the Auto Butler and then never even had the initial treatment done. I moved away and cannot use the service now. However, they will not refund me any of my money for the service because they said it is taxable. What kind of excuse is that? Everything you buy is taxable, but you can get a refund on it. This is a ripoff! My mother has purchased at least 9 cars from this dealership and I think should have better customer service than that.
🙂 Good experience. Did not have the color I wanted on the lot, but they found it and had it there the next day. Made the deal with zero pressure to buy anything.
You sold my wife after the price agreed on the “Auto Butler” which is a ripe off. Come on $500 a year for 2 car washes and you BS sealant. You need to credit her back at least $1500 or I am going to have your ass.