At Heritage Chrysler Jeep Dodge in Baltimore, MD, we know cars. Better yet, we also know customer service. Want proof? Stop in today and allow us to demonstrate our commitment to excellence. Your perfect car, truck, SUV or minivan is just around the corner.
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The first salesman we dealt with was very nice. He was honest about what he did not know concerning a 2009 Jeep Patriot. He then asked for assistance from another salesman (I’m guessing the sales manager) a man with reddish hair we think his name was George. I asked to see something in a lower price range like the one we found at Don White’s in Timonium that did not have all of the options. He left us for about 20 minutes. While we waited, my boyfriend decided to double check with Don White’s to make sure the vehicle was there at the price listed on the internet. All of the sudden this sales manager came out screaming at my boyfriend because he was on the phone with another dealership. The words “Show me the courtesy of being honest and not going to someone else,” came out of his mouth. Apparently he was on the phone with Don White’s trying to buy the car out from underneath us and resell it at Heritage. He told me boyfriend he did not want to embarrass him by discussing this in front of me but that he was making a stupid decision. I cannot believe how we were treated there! We walked out and I went to Don Whites and was greeted with courtesy and respect. I drove my new Patriot home from Don White’s that night. I hope no one else is ever treated this way. Like I said the first salesman Anthony was very honest and courteous. The salesman that had the nerve the yell at us for shopping around needs to be fired!!!!!!:mad: