Welcome to
Hendrick Lexus of Charlotte, NC
. While you are here, take a tour through the exciting line of Lexus vehicles or our large certified used Lexus options, learn about our highly skilled service team, and get a glimpse of our outstanding Charlotte dealership facilities that are second to none.
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If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
I have owned several Lexus autos over the years and one of the top reasons is the service department at Hendrick Lexus and the outstanding Service Representative, Preston Caldwell. He treats every issue, small or otherwise like it is the most important. I trust what they tell me about my car and what it needs. They have always acted in my best interest. The service department is so good and my Lexus so dependable I would not even think to go somewhere else. Preston sets the standard for exceptional service as well as the Hendrick staff. They are truly outstanding!
Thank you so much for taking the time to share your experience with us! We love receiving customer feedback and Preston will be thrilled to hear about your kind words. We look forward to providing you with exceptional customer service for years to come. Don’t forget to like us on Facebook and follow us on Twitter!
Regards, Bill Aldridge,BDC/Internet Manager [email protected]
My car buying experience from Neal was exceptional. He answered my questions and did not try to pressure me in any way. He made buying a car an easy process which is saying a lot. I feel like I got a very good buy and am happy with the bottom line. He was patient and showed me how to operate every aspect of the vehicle. Once I was out and did not remember one of the aspects of the car and called him. He helped me right away. My friend was with me and ask who was that. I told her it was the person who sold me my car. She said, ” You have got to be kidding.” I told her everyone at Hendrick Lexus is just like that. They go out of their way to help you with your car for as long as you own it. Hendrick Lexus is 5 Star in my book.
Thanks for the great feedback! We’re very happy to hear that you have had such a positive experience working with Neal. We always strive to provide the best customer service we can and hearing from happy customers like you is very gratifying. If we can ever do anything else to help you with your vehicle then please don’t hesitate to ask. Make sure to take advantage of the service coupons and special offers that we advertise on our Twitter and Facebook profiles.
Regards, Bill Aldridge,BDC/Internet Manager [email protected]
We have purchased four vehicles from Hendrick Lexus. Salesman has always been easy to work with. Great product and service has been excellent. Very friendly staff and management. Our next car will also be a Lexus from Hendrick.
Thank you so much for taking the time to let us know how we’re doing. Customer feedback is very important to us and it’s very gratifying to hear that you have been satisfied with our dealership. We look forward to providing you with outstanding customer service in the future. Don’t forget to follow us on Twitter and like us on Facebook!
Regards, Bill Aldridge,BDC/Internet Manager [email protected]
The work was completed as promised and in less time than originally estimated. Matt was curteous to deal with and helpful in all respects.
We sincerely appreciate you taking the time to let us know how we’re doing. Customer feedback is very important to us and we’re glad to know that you were pleased with your visit to our dealership. Don’t hesitate to contact us any time that we can help improve your driving experience. Make sure to like us on Facebook and follow us on Twitter for access to exclusive coupons and special offers.
Regards, Bill Aldridge,BDC/Internet Manager [email protected]
Very Positive experience would recommend this dealership anytime …
Thanks for the great review and for the recommendations. We’re glad to hear you’ve been happy with our dealership and we hope to continue providing you with outstanding service in the future. Be sure to follow us on Twitter and like us on Facebook!
Regards, Bill Aldridge,BDC/Internet Manager [email protected]
I have owned my new 450H for 3 months, and have no complaints at all, only high praises. My first service will be done soon, I hope it is as top notch as things have been to this point.
Thank you for taking the time to provide us with this great feedback. We love hearing from our customers and it’s very gratifying to know that you have been pleased with your new car. If you ever have any questions or concerns at all about your vehicle then please feel free to contact us. We look forward to providing you with excellent customer service in the future. Don’t forget to take advantage of the service coupons that we give out via our Facebook and Twitter pages!
Regards, Bill Aldridge,BDC/Internet Manager [email protected]
A very professional dealership.They go out of there way to answer all your questions.The very best service department I have ever been to and I have been to many in new york. I would and do recommend hendrick lexus any time I get the chance to any one who is looking for a great car and the elite of all service departments.
Thank you for the kind words John! Customer satisfaction is our primary concern and we’re thrilled that you have had such a positive experience working with our team. If there is ever anything that we can do to help you get the most out of your vehicle then please don’t hesitate to ask. Make sure to check us out on Facebook and Twitter for updates on all our latest specials and promotions.
Regards, Bill Aldridge,BDC/Internet Manager [email protected]
I’ve bought several cars in my life time. It’s taken me several car purchases at other places, and one purchase experience at Hendrick Lexus in Charlotte, NC to figure out that your experience at the dealership should be the final decision as to where to buy your car. Henrick Lexus makes me feel like a memeber of a family and like I am at home each time I am there. I’m talking from the ground up. From purchase to continual service. I have never had a questionable experience at Hendrick Lexus and I feel confident that if I did, Mr. Hendricks would want to know. As long as service is this good, I will always buy my cars at Hendrick Lexus. Even if I didn’t want to buy a Lexus, I would go to Hendrick Lexus and ask them if they could find a different type of car for me. The service I’ve always experienced at Hendrick Lexus is the reason I will always buy from Hendrick Lexus.