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Let me explain that I am a 22 year small business entrepreneur. I wasn’t born yesterday. I am being totally honest when I say that I feel as if I have made a mistake buying from anything Hendrick. Let me first say that I had a good experience with the purchase until the financial closing. It was aweful!! All I can say is it was pathetic job that left me feeling that I was taken complete advantage of. I’d like to give you the f…ing car back if I could. What a scam!! Paint protection, carpet and interior protection and f..ing gap insurance! I wanted to puke! I came to your dealership and practically gave you a sale because I did my research. Good price? It was OK. Don’t get me wrong, Antoine was great, but the last experience at the financial department was CRAP!!! It was New Years Eve…the sale was complete and here comes the f…ing dog and pony act! Luxury car? Maybe, Luxury experience? HELL NO!!! I would have expected better. This is the type of treatment and hype you expect from low life dealership’s!! To me, this is all about the money and taking advantaqe of the customer! Shame on all of you!
I took my BMW for some repair work to Hendrick BMW and they fixed it in no time. They delivered a better service, I should say. They are very professional and deal with the customers in a cordial way, very helpful. They are competent and care a lot about the customers and cars. I am so impressed that I will buy one more BMW, even though I previously had four BMW’s that I purchased new from other dealers. The customers here are fortunate that BMW thought it wise to give a monopoly in the Charlotte area to Hendrick. I love the product and this dealership too.