Auburn Chevrolet is a Western Washington Seattle Chevrolet dealer that has served the Puget Sound area for the past 72 years. Since our founding in 1938, Auburn Chevrolet has believed strongly in customer service. In addition to being a Seattle Chevrolet and Kent / Renton Chevrolet new car dealer, we are also a premier service center. Our
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I agreed to purchase a 2003 Suburban LT (vin 3gnfk16z03g143909) with 150,571 miles pending mechanical inspection from Chevrolet of Auburn. The vehicle is in undisputed FAIR CONDITION based on odors, paint scratches and needed repairs. The salesman, Ryan Griffin, said the vehicle got over 20 MPG combined / 25 highway (actual MPG is 12/16/13) and that a shattered mirror/signal repair would cost $10 to repair (actual $762+). Ryan provided me with an unofficial KBB report (generated by Sales Manager Todd Desmarais) which misrepresented the vehicle’s features and value, which was inflated by an entire KBB tier (from fair to good). Flex fuel, airbags, autoride suspension, cruise control, AM/FM, premium sound/wheels & bluetooth were not included with the vehicle but were on the KBB sheet. Furthermore, I was denied the dealership inspection report by F&I Manager, Roman Levcenco, after it was offered by the salesman. The salesman, who stated that he was their top salesman, is no longer with the company.
The vehicle failed inspection. The mechanic’s report stated, “found the oil gauge pinned on full all the time. Deffinately not right. Would require an impartial manual oil pressure test before committing to buying.” The mechanic said not to buy the car because he was concerned that it may have been tampered with, possibly to conceal an engine problem, and needed further testing. I notified the bank, who suggested that the dealership reverse the loan process, since there was no longer grounds for a sale plus the loan was $5,501 over what the average person paid on KBB for the vehicle ($6,151 more than the average good deal).
When I notified the dealership, the sales manager (Todd) questioned the integrity of my mechanic, belittled my concerns, said I didn’t have any rights, could not return the vehicle or reverse the loan. The dealership then committed fraud by prematurely funding the loan while the sale was in contingency due to an active “We Owe”. They prematurely sold my trade and were deceptive about it, saying that it was locked, on the lot and not for sale. They also refused to let me access the car that was supposedly on the lot (to get my Good to Go pass) but more importantly, they refused to pay the loan for my trade-in (which accrued late fees) “until this is resolved”.
The bank suggested I speak with the GM, especially since the loan and my credit was being held hostage. The Customer Experience Manager, Andy Phillips, said that the dealership wanted a chance to make it right. I agreed.
The first day I met with the GM, the employees told me that he was not in when I could see him in the lobby. After we met, the GM expedited the payment of my loan, agreed to pay my mechanic, reimburse my Good to Go pass, inferred that my customer complaint was “drama” and contradicted himself regarding his willingness to re-negotiate price. He questioned the integrity of my mechanic and I. He said that “customers make poor choices all the time”. He asked, “Why didn’t you just return it?” The second day, the GM was not in as planned so I gave Andy information and my mechanic’s $89 invoice. Yesterday, the GM said the mechanic would be paid today and then left the building knowing that I was on my way to speak with him. Today, he ended communication with, “Auburn Chevrolet has fulfilled any obligation regarding your transaction, and we thank you for your business”.
I’ve gone out of my way to be fair and give the dealership an opportunity to make it right. I am so dismayed because my experience reinforces the stereotype that dealerships take advantage of women. I thought that actions like these were things of the past.
I am upset about the $6,501 difference in price; fraudulent funding; deception about value, features and mirror repair estimates ($762+); lost Good to Go pass; and 2 weeks of lost income, energy and fuel.