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Mr. Keith explained what was going to take place when I first arrived. After the testing, he explained what needed to be repaired on my car and how long it would take. After completion, he explained what was done and reviewed an inspection of my car. He was very thorough and professional and would highly recommend this dealership.
My review is for the Pre-owned Service Repair Department.
I know they do customizing on Jeeps, so I took my Jeep to then since mine keeps overheating. I spoke with a Asst. Manager Sean Savage and he told me they would completely look and see what problem is for $100 fee. Sean contacted me saying the radiator needed replacing, unfortunately do to being in military I didn’t have the funds to pay $520 to have then fix it. I paid the $100, and took my Jeep home, I then went to Pepboys and purchased radiator for $156. I installed it myself and it was very easy/quick to do so. I did everything supposed to when installing and using new radiator. Next day it overheated, I called Sean asked if he checked some other specific parts and he said no. This made me very upset since I paid $100 for them to actually look at the Jeep and give me a sure answer on what needs to be fixed. Sean said he would call me back after talking to his tech. Two days went by no returned call. I called him back and he told me he would follow up with me. I have left 3 voicemails since then, very upset and feeling like I didn’t matter. Have not heard from them since. I was going to take it back to them but since they do not seem interested in correcting problem or helping me out I will go somewhere else. I wasn’t asking for anything free just that I actually get my $100 inspection of vehicle to see exactly what problem is. Sean’s customer service is fake and by him representing Grubb’s Nissan service department I feel they too are the same. I am extremely upset and will ensure everyone I know and every website I come across will know about my experience.
I’ve worked in cutsomer service most of my life and this would not be the image I would want to project to my clients of myself or the company I represent.