2010 Honda Element Interior at Grainger Honda in Savannah Ga2010 Honda Accord Interior at Grainger Honda in Savannah Ga2010 Honda Accord Cpe Colors
Grainger Honda has been voted the best place to buy a new car in Savannah 2010 We have been voted the best place to buy a used car in Savannah 2010 Grainger Honda car dealership in Savannah, GA offers customers a VIP sales process – No badgering!!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Don H.
My Grainger Honda reviewI bought a used 2006 Honda Pilot this past weekend from Grainger Honda. My wife and I like the vehicle very much and it’s condition was very good for the year and miles. It was the best we found after looking for several months. However, that is the only thing that we liked about dealing with Grainger. The salesman, Don, was nice enough. The Pilot was due for a timing belt service, so I negotiated for the dealership to take care of the service before we took delivery of the car. Since this service can be costly, I did not haggle too much on price. I signed an agreement and made an appointment. Well, the car also had a inoperable front dome/map light…simple right…wrong. Upon getting the car back after the service it seems the water pump was not replaced in the service, just inspected. Anyone knowledgable on the service knows that the water pump is always included in the timing belt service since it is such a labor intensive task because if it were to go out in the near future then the owner would have to pay almost as much to replace a water pump as the entire timing belt service. So all the related parts are in a kit and replace at the same time. Grainger service, Jorge, tells me that it is not standard procedure to always replace the pump. I called three other area Honda dealers in the area and they all tell me that it is standard to replace the pump. The internet also confirmed this. Why is Grainger different? They also just replace the bulbs in the map/dome lights, and it still only works half the time. After researching it, seems that there was a bulletin on the light module in this car because they were faulty and how is it that Grainger was not aware of this problem? The answer to both questions is that Grainger sales just made empty promises so I would buy a car at a higher price than I would have normally under the premise that the proper services were to be made. The service dept. did as little as possible to get me out the door knowing that what should have been done was not. Seem like a bad way to begin with a new customer. I have owned five Hondas and will own more, just not bought or serviced at Grainger. I’m sure the other area Honda dealers would be happy to keep their promises.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2009
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Vehicle make
Honda Fit
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Service Technician
Robert
My Grainger Honda reviewI love my Honda Fit. It gets great gas mileage and WAS so quiet and fun to drive. I was initally reluctant to buy a Honda because the dealership is 2hours from my home and as a teacher I can’t spend all day getting my car serviced. For 2 years it was bliss. Then my husband nicely took it for me on a Friday(5/20/11) to get a recall service performed. (I thought Honda’s never got recalls) He was told it would be ready by 1:00, it was 3:34 before he was able to leave. The next day I noticed a noise and my husband said it was a valve noise. My lovely car now sounded like it was about to fall apart. After calling Robert repeatedly (5/23, 5/26) I was assured it would be no problem to fix, if only I would bring it in. Hello, its the end of the school year, I can’t tak a day off to get my car fixed for the noise they caused! They agreed to send me a loaner car. They gave me a loaner car on 5/30/11 and took my Fit to Savannah to fix it. Well here it is 6/1/2011 and my FIT is back and it still is making a noise. I called Robert back and he said he would get back with me. I am so upset. I guess I learned my lesson. I will never ever buy a car that far away from home again and I will never buy a Honda again. I have never been more dissatisified with a dealership service department.
This customer’s complaint is valid. We apologize for any inconvenience that this incident may have caused. The Fit recall notice that was the subject of this customer’s service visit required us, as part of the service, to adjust the engine’s valves. Some additional engine noise may occur if these valves are not adjusted precisely. Noise like this, that is in addition to the normal noise that is produced by a running engine is often hard to discern. When our customer reported that she noticed a noise that was not normal for her car, we agreed to pick up her car and leave her a replacement to drive while we checked this noise out. We adjusted the valves again to manufacturer’s specifications and returned the car to our customer. Our customer was still not satisfied so we picked up her car once more and again left her with a replacement to drive. The valves on her Fit were adjusted again and the sound level of her Fit was compared to a new Fit. No sound level difference could be detected by our technicians. Our customer, who was coming into town on an unrelated trip, was invited into the dealership to listen to her car and the new one, side by side. She agreed that no difference in noise level could be heard. Again, we’re sorry that the remedy took longer than normal. We always strive for complete customer satisfaction. Hopefully, we made the delay as convenient as possible for our customer while we took the extra steps necessary to solve the problem to her satisfaction.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
David Hammock
My Grainger Honda reviewI first contacted the dealership via the Internet, where I spoke web with “Cami”, she answered a lot of questions for me in the beginning. Next I stopped by the dealerhip and met Bobby Hall, who was very polite and helpful. I explained to Bobby that I had always had a “Ford”, but that Springfield Ford has gone out of business. A friend of mine “Glenda Harris” has owned Honda’s for some time and she suggested the “Honda Pilot” as I was looking for something a little larger than my current “Ford Escape, LXT”. I stopped back by the dealership and met Bobby Hall who introduced me to “David Hammock”. David was very patient with me and was not pressuring at all, which I did find very considerate. I explained what I needed in an auto and what payment I could accommadate. I told David that I had always bought a “New” car, but after listening to him explain to me that the used Honda Pilot did come with warranty I was comfortable with purchasing a used one. Also, I serve the Lord and David assured me that the staff and owners of the dealership were honest and that they would make sure I was treated with honesty which was very encouraging. I have always had a light colored vehicle and the one that was in my range was “Bali” blue with dark blue interior. After careful consideration and driving the Pilot I was sold on that vehicle. I took the auto home for my husband to see if he was comfortable with it and he was. The next day I went to the dealership and met with Spencer Davis and he got me an excellent rate and the payment just where it needed to be. I am extremely happy with David Hammock, Bobby Hall and Spencer Davis and the Honda Pilot I purchased last week. I will strongly recommend a Honda to my friends and family.
Regards, Patti C. West
[email protected]
912-944-2626 Phone
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2009
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Vehicle make
Honda CR-V
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Service Technician
David
My Grainger Honda reviewGrainger Honda is THE best! They are professional, courteous, honest and customer friendly. Great dealership from top to bottome.:)
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2000
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Vehicle make
Jeep
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Service Technician
Steve
My Grainger Honda reviewI have satisfaction in knowing that I am able to take my automobile to a dealership (Granger Honda – Service Department) with out any problems. The service is more than I could ask for especially from experiences in the past from other service providers. Most of all, the communication to me as the customer is a comfort as I don’t have to second guess that I am receiving the best and fair treatment. A very positive experience from the moment I contracted services to fix the car at Granger Honda, to the point of picking up my car when the work was completed. Worked with Steve who is very professional with outstanding communication skills regarding the problem with the car, the cost of services, and the time frame in which the repairs would be made. Thank you Granger Honda and Steve for making car repairs and services so very stress free.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Jim Fretwell
My Grainger Honda review:):)We went from dreading to go “car shopping” to having a pleasant experience of purchasing a vehicle from Grainger Honda. Our salesperson was most courteous, did not make us feel pressured or hurried into making a purchase, answered our questions, and seemed to be interested in us personally. When making the final decision and discussing pricing, Honda management gave us what we felt was a fair price and we didn’t have to haggle over numbers. We are very pleased with our Odyssey and we would recommend Grainger to our family and friends with no reservations. :):):)
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
jan & matthew
My Grainger Honda review:)One word F-A-N-T-A-S-T-I-C!!!!!!!!!!!!!!!!!!!!!
I traveled from Beaufort to Charleston looking for the right deal on a new honda. NOT! Called Grainger Honda , Spoke with Jan . She gave some fair and reasonable prices. Went to Grainger on Sunday looked at some Hondas. Called Jan up on Monday, told her what I wanted and at what price. She called back within a hour with a better offer. There was no hassle or stress with the deal I was not forced to pay what I didn’t want to pay. I met with Matt Tuesday afternoon There was no hassle or change of the deal everything went sweeeeet. They were my angel from god. Thanks to Jan and Matt. You made it happen.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My Grainger Honda reviewI was greeted by Tim when I walked through the doors at Grainger Honda. At the time I told him I really did not know what I wanted so he gave me time to look around without bothering me.I told him exactly what I wanted and he had it here in no time.Very, very, pleasant place to be. Offered soft drinks, coffee and water. Although I did not take advantage of the financing, It was explained fully.
Each time I bring my car in for service ( I am on the yellow team), Scott acts like it makes his day to wait on me. He explaings everything they will be doing and even goes on to tell you what you will need to do the next time you come in (such as tires). Again we are offered free drinks. There is access to the internet there and many magazines to keep you busy. They always ask if you need a ride somewhere or will you be waiting there. Each time a salesman, etc comes by they speak and are very pleasant. The entire place is spotless. I would never buy a car again unless it came from Grainger Honda.:D:D:D:D
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
No
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Vehicle year
2007
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Vehicle make
Ridgeline
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Service Technician
Scott
My Grainger Honda reviewAfter finally getting a hold of higher management of the service department. My issues with my Honda Ridgeline’s A/C were resolved to my pleasure. They took great care, and compassion, to my needs and really listened to my complaints. The Grainger Honda service team was all to eager to actually find out what happened, and what when wrong with my service. My truck was fixed appropriately at no more cost to me this time. If this is how they will continue doing business in the future with there customers, I will have no problem recommending their services to others, and will gladly return there in the future.:)
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2009
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Vehicle make
Honda
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Service Technician
Duane Smith
My Grainger Honda reviewAbsolutely the best anyone could ask for. Prompt, knowledgeable, honest kept me informed.:)
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Name of Your Salesperson
David Oliver
My Grainger Honda reviewBest car buying experience I’ve ever had!!:)
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
RONNY MOORE
My Grainger Honda reviewMy Salesperson was GREAT. Ronny did not pressure me with that “you have to buy now” that you get at other dealerships. I told him my budget and he was able to get me a lot more car that I expected. I would rate the whole experience as A+++.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2008
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Vehicle make
Honda Civic
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Service Technician
Robert
My Grainger Honda reviewOn July18, 2008, I had a scheduled appointment to get my car serviced and I received the worse customer service experience ever! Granted I arrived there 15 to 20 min after my scheduled time, but by no means did I deserve to be treated so terribly. I was there for an oil change and for them to see/ fix the problem with my trunk. I was told that they will be done by 12:15pm. By 12:30, no one came to tell me what was going on with my car. So, after waiting patiently, I asked. I was told, by Robert and another guy, that my oil was changed and the technician was trying to figure out what was wrong with my trunk. I was then told that it would be another 20 to 30 minutes. By 1:10pm, I walked toward the back to see if I can see my car. I did. I saw the technician looking at the trunk. Then, to my surprise, I saw him lift my car up to change the oil! This was at 1:22pm. I was highly upset, but did not show my frustration. I wanted to get out of there as fast as I could with hopes of never having to return. A guy with a white shirt and tie, the same guy who was with Robert when I was told that my oil change was done and that my car would be ready in 20 to 30 minutes, saw me looking at my car and went to talk to the technician. He then came out, gave me a sorry, non-sympathetic, apology and promised that he will personally handle the rest of my “service”. That was a lie. I saw the technician drive my car out and I waited outside for him to park it. I didn’t see my car. Unfortunately he ran it through a “car wash” that didn’t wash my car but left horrible water spots. When it came to check out and sign the papers, the “personal’ liar in the white shirt and tie did not do what he said he was going to do and Robert was left to explain the problem with my trunk. I was too pissed, tired, exhausted, and hungry to complain and express my frustration. So I signed the papers and hopped in my car. While driving down the road, I noticed that my ‘oil life’ was not reset. So, I went back and Robert reset it. I left and while driving down 16, I noticed that they did not put a new oil change sticker on my window. I was not about to turn around. I live in Hinesville which is about a 50 minute drive away from this nightmare. I just wanted to get something to eat and rest. By the way, I am 4 months pregnant. The thing that really aggravated me about the whole experience is that I noticed Robert and the other guys talk to other customers about what was going on with their vehicles, but no one was courteous and talked to me. I don’t know if it was because I’m young, or African-American, or because I bought my car from this dealership and it is under warranty and they know that I’m not coming out of the pocket for anything. Whatever the reason, I was treated unfairly. Another thing that aggravated me is that they had me wait for about 4 hours and did not see if there was anything that they could do to make my wait less miserable. Isn’t that what customer service is all about? I had a wonderful experience buying my car, but now I am really wishing that I would have made a different choice. This isn’t the first time that I had a bad experience here and I’m pretty sure that this wont be the last time. 😡
After my encounter that occurred in July of 2008, I have not had the same experience happen again. In fact, they have been on their P’s and Q’s when handling my car. Yesterday I called American Honda to see if my sun visors in my car was a defect because they cracked at the seams (my car is 2yrs old! 2008 Honda Civic LX). She told me no and to contact the dealership to have them replaced. I was told it would be around $100. I called Grainger and left a message. And right now spending $100 on sun visors didn’t seem like a necessity so I figured I’ll just pass on getting them fixed. Today the service manager, Steve C., called me and stated that since I am a valued customer, he will provide the visors for me at a discounted price. That really made my day!! As in most businesses, you may encounter a bad customer service experience. It is how the company handles your dissatisfaction and concern that makes it a business worth doing business with.