GARCIA SUBARU in Albuquerque, NM, is one of the area’s finest Subaru dealers. Garcia Subaru proudly offers the full line of Subaru vehicles, including the Impreza Sedan, Impreza Wagon, Outback, Forester, and Legacy. We proudly serve Five Points, Rio Rancho, Camuel, Kirtland Air Force Base, and all points in between. Please use our website to research your next new or pre-owned vehicle purchase.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Garcia Subaru reviewCustomer Service:
At first I thought it was great. They were calling me, keeping me informed. I had wanted to order a Subaru BRZ in December, they told me they had someone back out on a preorder. I figured I’m in luck! Seriously, sales guy was keeping me in the loop, I was ecstatic. I made the hour and a half drive to come see them. I sent them pictures of my car, copies of the maintenance records, and a CarMax appraisal from 2 weeks ago. They said they would match the CarMax price for my trade in on the BRZ. Things were looking up. Until I realized they were just pulling a fast one on me. Once I arrived there, they looked my car over in person, and agreed they could still match the CarMax offer on my car. I figured great, I’ll pay sticker on the BRZ (since it was such a new car) and they will give me what I was going to get at CarMax for my car, simple! I told them I had to get all my stuff from my car out (just went to Costco). Since the BRZ was significantly smaller than my car, I told them I would go home and we’d come back the next day after work and swap cars and finalize the paperwork. I then come back the next night and Ryan Newhall wasn’t there anymore, and James Curvin took over. He had told me that according to Ryan, they could now only offer me $4750 LESS than what we had agreed to in the emails and the night before for my trade in. They were dead set on it stating that they wouldn’t honor the Carmax offer anymore because it had expired a week ago. (Car values don’t plummet $5k in a week…). I was in love with this BRZ however, it was with the exact options I wanted, color, you name it. So I said fine, you can steal my car, as long as I can own this car I’ve been dreaming about. All was well until we started doing the paperwork and it turns out they wanted $1250 OVER sticker, as if they weren’t already stealing my car basically. So I had come up originally told one price for both the BRZ and my car over email and phone, and then swindled and almost signed paperwork showing them trying to STEAL just over $6000 from me. I can’t do business with a dealer like that. I promptly notified Subaru of America and they arranged for me to get another BRZ delivered from a different dealer, at invoice pricing and they gave me my promised trade in value for my car. That’s the only reason I even got a BRZ and would even consider a Subaru ever again.
Friendliness:
Overall they began as friendly. But as the night went on and the second night came around, it was clear that they had no intention of sticking to the prices they had emailed and talked to me about. They originally were very friendly and hospitable, but towards the end they seemed like they would rather get me out of there because I realized how dishonest they were and started complaining.
Overall Experience:
I’d have to put this as my overall WORST experience I’ve had with a dealer by far. I’ve dealt with many dealers in buying new and used cars, but this one takes the cake. Garcia Subaru is honestly the worst dealership I’ve encountered. They don’t have great inventory, they will give you one price on paper and lie about it the next day and refuse the acknowledge it. You don’t want to deal with a dealer being that shady. According to Subaru of America, that was the third time that’s happened that year. And that’s just people who complained. I know half the people would just walk right on out of there like I should of once they found out what they were trying to pull.
Price:
Honestly their prices are below average. They are terrible for the region. You can have the exact same car delivered within 2 days for thousands less than they charge. They rarely go below sticker, and in this day and age, that’s rare. They feel that because they are almost the only show in the state they can do what they want. I’m surprised they’ve even stayed open this long.
TLDR: Ryan Newhall lied about the pricing. Subaru of America agrees with me on that. And James Curvin will try to swindle you out of thousands even after you show them how this isn’t the deal you agreed to. Beware of Garcia Subaru, don’t deal with them even if you have to.
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2010
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Vehicle make
Outback
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Service Technician
Tom
My Garcia Subaru reviewWe purchased a 2010 Subaru Outback from Garcia Subaru in the fall of 2009.
As we had always driven standard transmission cars, which had been reliable (over 240,000 miles on both a Toyota Rav4 (original clutch) and a Volvo 740 (original clutch), we thought we would go with a standard transmission. At 60,000 miles of highway driving the clutch went with no previous sign of issues. We had purchased the extended warranty so we did not think there would be a financial issue. As we were heading out of town in another car we were told by Garcia that they would not cover the cost and we would have to pay for it. And it was going to cost $700 more than the estimate – $1866. The fly wheel went as well. Again no warranty coverage. After my wife spent hours on the phone they admitted that there was no way to determine what caused what, but they were not going to cover the expenses. Subaru of America kicked in some money. But still the bill was over $1200. This was after numerous other nickel and dime repair expenses over the last three years. I was unimpressed with the willingness of Garcia Subaru to sell a product and not stand behind the car, the service agreement, or even the extended warranty.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
na
My Garcia Subaru reviewLook for another dealership. In October 2010, I purchased 2 cars from the Garcia dealership collection..a Honda and a Subaru Outback. With the purchases I bought the tire guarantee, the extended warranty, and the service plan. See comments on the service side. If you do buy through Garcia, Buyer beware