Ford Dealer – North Richland Hills, Dallas, Fort Worth,Texas
Welcome to Sam Pack’s Five Star Ford of North Richland Hills, known as the leading Ford Dealership Dallas Fort Worth area. We have a huge inventory of new Ford vehicles, including cars, trucks, SUVs, vans and commercial vehicles. Our service department, collision center and parts and accessories departments are all staffed with friendly Ford experts who will help you in any way they can. We service the following communities at 5 Star Ford: Dallas, Fort Worth, DFW, Keller, Haslet, Grand Prairie, Richardson, Plano, Bedford, North Richland Hills, Arlington, Euless, Pilot Point, Frisco, Carrolton, Duncanville, Rockwall, Garland, Lewisville, Irving, McKinney, Denton, Mesquite.
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I had a great sale person but he said he would fix something and he didn’t…. unsteady he half fixed it… and I won’t go back to him .
Now it has to come out of my pocket and with three kids it won’t be anytime soon.I have delt with him for a long time and its a billion dollar company…..they can’t spend a 100$ to fix it …..that’s not right …and I will let everyone I know what happen
I brought my vehicle in on a Saturday for oil change, tire rotation and to check a noise. I told them I knew it would be at least a day or two for all the work but I needed it back on Wednesday. Monday I was called and told the noise was a wheel bearing and I told them to fix it. I was told they would do the oil and tires and then do the bearings on Tuesday. I called on Tuesday to see when it would be ready and I was told not today but on Wednesday I could pick it up. I said I would pick it up Wednesday after work. Before leaving work, I called to see how much I owed. I was told it was not done and they found something else to do but did not have the parts. After going back and forth with them I finally told them to put it back together without doing the extra work they found.
I did not authorize the extra work.
I was never told about the extra work.
They were double dipping on the labor; most of the work to gain access was already done during the wheel bearing replacement.
The parts they wanted to get were four time what I could get in any local parts store.
They tried to reduce the cost by cutting the labor some and getting the aftermarket parts local since the Ford parts were not available.
I will never go back to Five Star Ford for service or sales.
I will not recommend them to anyone.
This was indeed the easiest and nicest car buying experience I have ever encountered. A great BIG thanks to Five Star Ford. I will sing out your praises.;)
Tim Oates gave me the best service I have received in a long time. He was very helpful. I would highly recommend him and I commend him on a job well done.
My buying experience from Sam Packs Five Star Ford was most definitely a five star experience from the moment the sales person greeted us at the door, to the very brief and fair price negotiation, to the smooth financing process, and picking up the car. I think it is important to mention that the car that was purchased was a preowned Chevy Aveo for my daughter. The way we were treated through the process, one would have thought that we were buying a brand new top of the line Ford product. After we left the dealership, we discovered a couple of issues with the vehicle and called our salesperson. He had us bring it in immediately and took care of these minor issues. To make the adjustments, we needed to leave the vehicle overnight and our salesperson arranged for a loaner. The car was ready the next day even earlier than promised. I will be purchasing another car in 2009 and will be returning to Sam Packs for my new vehicle.