Ed Napleton Honda of Oak Lawn , IL is a full service authorized Honda dealer just south of Chicago, Illinois. Our website contains the largest selection of New Honda Vehicles and is one of the largest used Honda dealers in Chicago . Our most popular models include the Honda Accord Sedan , Accord Coupe, Civic Sedan, Civic Coupe, Civic Hybrid, CR-V, Honda Odyssey, & the Honda Pilot.
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
Napleton Honda service department sells under false pretenses
I bought a car from Napleton Honda and I had a lot of service done. However, Napleton Honda offers no response regarding my complaint concerning a sale of tires to me under the false guise of free tires from a rebate program. Over the last 4 months I have met three times with the sales associate who began this problem by selling me new tires indicating they would be free and helping fill out the rebate paperwork. I met with the Service Manager. I talked to Honda North America and I have talked to the General Manager a couple times including in person. The entire problem was caused by Napleton Honda’s Sales Associate falsely representing what Honda’s rebate program could provide.
I followed all the steps and did everything I could to get a reasonable response back from Napleton Honda. They would rather lose a customer than admit their mistake.
I have been overly reasonable in trying to resolve this matter and Napleton Honda’s response has been nothing but delay, ignore, shift the burden and “its not our fault”.
I would stay far away from Napleton Honda.
John Sheerin
Oak Lawn, IL