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Very Poor and Horrible Experience. SAYING “PERMANENT NO” to ” HONDA OF KENOSHA”!!
I recently got a traded in vehicle on some way forced to go for and I got a very poor details while selling and buying a new vehicle. On the new vehicle I almost paid $3500 more compared to other dealers near by(got quotes via edmunds). I will not prefer any more honda car or if I do I will prefer not to shop at Honda Of Kenosha! Not even for Oil change or tier rotation of for any other purposes. No one attends the call if you dial them, thats another challenge. Tried reaching out the floor manager Roy Lacey to find an amicable solution as I do not run any business to earn hefty profits, but he does not attend any call / left voice mails, but he does not attend. After a hard try when I mailed and put up a comment that I will try for a Customer Forum complaint, then he suggested me to go with further movement. I also brought such thing to the notice of “Honda America” filing a compliant and got it registered. Not sure what they will do but I will definitely take it as a point of concern. Guys in shop are not helpful at all. To my understanding they have a rythm that they are a better speaker than others but they know much better calculation than us, prbably which is not true. Overall experience is very poor. Thoughts to others: When you want to purchase then only visit shop/hang around for a car or else you may get a pressure of buying a car and find difficulty to say NO to them. And finally if you are given a quote be careful and first check in “edmunds” and tell them the quote. Do not go for buying and instead say NO and immediately come out!! Moreover behavior of Mr Roy Lacey was not at all amicable. May be that’s the typical “Business Model” runs in the floor!
I and my family members have purchased four new auto here in the past two yrs. We have had outstanding service each time we brought our autos in.As a matter of fact if you need a ride to a restaurant or something they have supplied even that while you wait for service.I couldn’t find a nicer salesman Randy .WE WILL BE BACK!!
Classic Bait and switch with dealer. We have 2 seperate incidents with this dealer with all bad experiences. 1st time was to have service done on a warranty on the honda accord. The oil pump went out and was covered under warranty, but then they wanted to charge me $45 for an oil change. Then we go to buy a car, and talk through their online chat portal, talked about the specific model and stock number listed on their website, and then even talked to the manager that night on the price. Scheduled an appointment for 9 am, next day, and as soon as we walked in, he started backing away on the price, and offered up one model down for the price we agreed on through chat and on the phone. Then when we tell him to write up the lower model then, he came back and backed out of that deal as well. Look at their BBB and all their complaints are sales tactics. I will be filing my compliant.
This place sucks. They don’t know what they are doing when you service your vehicle. When it comes in, they don’t know what work they’re supposed to do. Stay away from this horrible dealership!