Easterns is a Used Car Dealer, Serving Washington D.C. in District of Columbia. Used Car Parts, Auto Service, and Financing
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mike
My Easterns Auto Expo, Temple Hills reviewWe truly thank you for your assistance, patience and more importantly, professionalism of superb customer service during the entire process of our pursuit of purchasing a vehicle. With the vehicle industry being negatively impacted due to the economy, we were in great hopes of purchasing a vehicle from one of several auto dealers. Due to our own fact-finding of available sales, our credit situation, lack of communication, and poor customer service, we were hindered practical/potential opportunities. This mishap is what lead us to you, Eastern Automotive Group.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Alex
My Easterns Auto Expo, Temple Hills reviewAlex, has very good customer techniques. I was in the market for buying a car for a while but was not ready. I have visited other dealerships but was pressure too much. Alex did not pressure and was very pleasant and patient. He called me, not once but a couple times, to make sure that I was getting the answers that I needed and very understanding to my situation.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
JR
My Easterns Auto Expo, Temple Hills reviewStaff was excellent…I couldn’t afford the monthly on the original vehicle I wanted but they did get me into something that was just as good…Great salesperson, great manager and a great car. Well be back again
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2010
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Vehicle make
Mazda
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Service Technician
not sure
My Easterns Auto Expo, Temple Hills reviewThe dealership has great presentation and is in a good location.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Michael
My Easterns Auto Expo, Temple Hills reviewThank You very much for following up. My intention was not to purchase, I did co-sign for my mate. I would like to say Mr. Michael Juliano was AMAZING as well as the rest of the staff that made it possible for myself and Crystal to walk out of easterns with keys in hand.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Will
My Easterns Auto Expo, Temple Hills reviewWe purchased a vehicle from Temple Hills-the van we purchased was supposed to be at the dealership when we arrived, but wasn’t-it had to be driven there from Baltimore, so we had to wait for it to arrive….3 hours later!!!! We have had service issues with this vehicle ever since-it has been to Eastern’s Recon in Laurel twice and to a Honda dealership once. I found out yesterday from the service tech and service manager that I have been driving this 2008 HOnda Oddyssey with a CRACKED AXLE. Long story short, it never passes inspection before we purchased it-the service manager that passed it was fired about a month ago and i have hired an atty. I realize most people that purchase from Easterns do not have any other financing options but PLEASE do not buy from them. They are in the business of buying damaged vehicles at auction, skimming them past inspection and selling them at KBB value-which they are in NO WAY worth. I have also contacted and filed a complaint with the State’s Atty’s office and BBB.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Keith
My Easterns Auto Expo, Temple Hills reviewI purchased a vehicle from Easterns Auto Expo in July 2011. The sales personnel at this dealership were inviting but very uninformative in regard to their policies and vehicle information.
Two weeks after my purchase, I was told by Easterns that they only honored a 5 day return policy on all vehicles, as most dealerships give you 30 days. This wasn’t explained by my salesperson at the time of my initial meeting. I also asked for a service request for my passenger side seat which was not taken care of after speaking to my salesperson twice about the issue. My salesperson at Easterns also failed to produce a CarFax report for the vehicle I was interested in.
I later discovered that my 2010 vehicle was also worth much less than what I am currently paying for it after having the vehicle appraised at a local CarMax dealership.
Upon having the car appraised, I then realized that my vehicle was having an issue with a water leak which I now have to take to a certified dealership which manufactures my type of vehicle. Luckily, Easterns warranty will cover this. At the same time, after only two months of having my vehicle I should not have to put it in a shop for repair. This is a major inconvenience.
As an inexperienced car buyer this dealership will not give you all the information regarding your vehicle if you don’t know to ask the right questions. The sales personnel here are more concerned about their commissions and making a sale rather than satisfying you as a customer and being honest and informative with potential buyers.
Eastern’s Auto Expo of Temple Hills provides low quality customer service and vehicles. With that being said, I highly suggest that if you are looking for a decent and reliable used vehicle and better customer service that you don’t go to Easterns Auto Expo of Temple Hills.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Dave
My Easterns Auto Expo, Temple Hills reviewI purchased a 2009 Toyota Corolla. Dave Babb were great. I enjoyed the experience. I will recommend Easterns to all my friends and relatives.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
......
My Easterns Auto Expo, Temple Hills reviewIt took some time but sales rep was great and very helpful. We purchased a 2009 Chrysler Town and Country. This is our 2nd visit here. In 2006 we bought our 2006 Chrysler Sebring; both times we have been very pleased. Over all our experience were great and you will always have our business plus my sister is going to purchase a vehicle next year, she will be going to Easterns.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Name of Your Salesperson
Chris
My Easterns Auto Expo, Temple Hills reviewI wanted to give a special thank you to EASTERN MOTORS for all of their hard work, special care, and patience!! I am very happy with my decision to purchase from Easterns Automotive Group!! Keep Up The Great Work.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Jacob
My Easterns Auto Expo, Temple Hills reviewHi, my name is Jimmy I just brought a car from Eastern Motors, and I had to let u guys know how happy I am with my new car. You guys did way passed what I thought I was going to get, an I’m not talking about my car, the service I received from Eastern Motors , my sale person and the list goes on customer care, and the service guys, Eastern Motors helped me like I was family. Well I’m saying all this to say I will buy again and I will tell all my friends family, co-workers and who else will listen about how I have be treated by Eastern Motors. thank U guys Jimmy
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My Easterns Auto Expo, Temple Hills reviewWe did purchase a wonderful vehicle, and had a wonderful experience at Easterns. The staff was great and very pleasant to work with. Im impressed with the level of professionalism and friendliness- K.Fuentes