Montana Import Group treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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I will never step foot into Montana Import Group again. With the cutthroat sales culture there, if you have already spoke to someone before, then apparently no one else can help you. I came in ready to spend $30,000 on a specific vehicle and stood at the front door for over 15 minutes waiting for Helen to come help me. The receptionist paged her 3x stating “Customer Waiting” and I stood there while I watched other sales people stand around twiddling their thumbs doing nothing.
She was the one who I spoke with for not even 5 minutes the last time I came in so apparently no one else was allowed to help me. Turns out, Helen is notorious for hogging all the potential customers that come in and none of the other salespeople wanted to “step on her toes.” I can see it in their faces and body language, the apprehensiveness and awkwardness they were displaying wanting to come help me but were afraid to it seemed.
After making it apparent that I was getting impatient and ready to walk out, a manager or some supervisor ordered some other salesperson to come help me instead because he know that I was about to walk out.
Unfortunately the damage was already done and although the new salesperson was very nice and courteous, I had already made up my mind at that point that Montana Import Group was not getting a single dollar of my money. It was the worst dealer experience I have ever experienced.
I would recommend everyone considering buying a Subaru in the Bozeman area to shop around. The prices that they are trying to charge are thousands more than if you were to buy the same car in Salt Lake City or Denver. Spend a couple hundred bucks for plane ticket to Denver or SLC, have an awesome night out on the town and drive your new car back. You’ll still come out thousands of dollars ahead than dealing with these amateurs and clowns.
Montana Import Group only exists for the chosen few of people who work there. If any problem arises with your visit, and it will, they could care less and will end up blaming the customer. There is no one at the top to try to get satisfaction from because they all fraternize and protect each other, no matter what. We are new in our area and needed help with our VW, it took forever to get approached and when we finally were able to talk to someone, it turned extremely negative because they didn’t want to deal with our warranty problem. There is no other dealer within a couple hundred miles who can do this, we were and are stuck for reliable help. Don’t bother going there, seriously, just drive elsewhere.