Peoria Ford has been rewarded with wonderful loyalty from you – our customers – for over 19 years. Until September 1, 2010 you knew us as Sunset Ford. Since opening in 1991, the dealership had been independently owned and operated by the same family, and the owner was on site nearly every day. Still true today. Peoria Ford’s Operating Partner, an owner, is here daily. We are grateful to you. More importantly, we remain absolutely committed to your 100% satisfaction with our vehicles and with us.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Pat Hickey, General Manager
My Peoria Ford (Formerly Sunset Ford) reviewDo not trust Peoria Ford. Both their Service Department and their Sales Department screwed us.
1. We purchased a new engine from them for around $9000 to be installed in our 2010 Ford and they used parts from our old engine rather than new ones. This caused an oil leak almost immediately and they charged us over $400 more to fix it. Unethical….
2. When the oil leak presented, we also noted to them that there was a bearing grinding in the front end. They told us it was the tires and they rotated them and returned the vehicle to us with a “good as new” bs line. Last week, while driving, the bearing siezed up and threw the vehicle off the road nearly killing two of our employees. We had it towed to the closest Ford dealer and they informed us that the front bearing was bad and it had now damaged the brake system. $1300 plus more in repairs due to the negligence of Peoria Ford. All they had to do was pull the wheel and they could have prevented this near fatal accident. They are refusing to pay for the damage that was caused due to their inability to diagnose even with the customer pointing it out to them. Unbelievable.
3. Between incident 1 and 2, we purchased a pre-owned vehicle from them and paid with a cashier’s check from our leasing company. We had no need for their financing, bs warranty or anything else. The day following the purchase I was informed by credit monitoring that my credit had received a “hard inquiry” from Peoria Ford. AT NO TIME DID WE NEED TO HAVE A CREDIT REPORT PULLED!!!!! They told us the form we were signing was registration related. I have no doubt that this credit pull was to qualify us for their worthless extended warranty even though we had made it abundantly clear we were not interested in anything. Criminal.
DON’T DO BUSINESS WITH PEORIA FORD UNLESS YOU ARE TRULY LOOKING TO GET SCREWED IN EVERY WAY POSSIBLE.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Issue with Managers
My Peoria Ford (Formerly Sunset Ford) reviewWorst experience EVER!! I went in with my approval, already had my car picked out. Filled out all paperwork, paid my downpayment. A week later they called and said we had to pay an additional 2700.00 so pay up or return car.. What they did was illegal, they fudged the numbers on the contract they sent to finance company to less than what we were approved for and told us we needed to pay the difference. What the 2700.00 they were trying to take from us was a finders fee for the lender that sent us, and because they didn’t want to pay that to the lender, they tried to pass that on to us. That is illegal, we have nothing to do with their dealings, that’s between them. We had to buy a new tire that cost 200.00 and we returned the car. UNETHICAL COMPANY, THEY WERE ARROGANT AND RUDE, would not work with us and blamed the lending company saying they changed the approval ammount! That was a lie!!! THENNNNNN THEY sent our information to additional financing companies so they wouldn’t have to pay a fee, without our permission!
which will add another ding to our credit report! STAY AWAY….. They are liars!!! Filed complaint with Attorney Generals office. Starting my complaint with BBB right now.
December 17, 2012
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Sales: Bo / Finance: John
My Peoria Ford (Formerly Sunset Ford) reviewThe salesman was fine, but the finance rep would not listen…
We purchased a new 2011 Escape in July. This was supposed to be a simple D-plan purchase, but turned into harassment when the finance rep refused to accept our repeated declines on the overpriced optional warranty/service packages. After being unnecessarily detained for hours, and putting up with their high pressure tag-team approach, we were finally able to finalize the paperwork and get out of the office. We were about to get on the way with our new vehicle when we had to go back into the office to request a completed “We Owe” form for missing mats and the combination code for the keyless entry. We are still waiting on delivery of these items.
We had been pre-approved with our Credit Union before going to the dealership, but the finance rep talked us out of this. He offered a slightly lower rate through a different bank which we refused. We made it very clear, not once, but three times that this particular bank was not one we were willing to accept. The rep then offered the same rate with another bank which we reluctantly agreed too. Days later we learned that our loan was being shopped to three different financial institutions, including the one we had refused. We quickly called the dealership to try to stop this stage of the financing before it as too late, but repeated messages went unreturned. A week later we got a call from the Sales Manager who wanted to thank us for our purchase. After expressing our concerns regarding the financing, we were passed off to the Finance Manager. He informed us the loan was funded by the bank we were trying to avoid. When we expressed our dissatisfaction with this he passed us off to the original finance rep (yes, the one who would not listen to us to begin with), who was worthless. The bank has since informed me that the loan can still be canceled, but the request must come from the dealership. The dealer has refused to take any action and will not return my calls.
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Vehicle serviced for
Accessory Installation
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2004
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Vehicle make
Lincoln
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Service Technician
Allen in Parts
My Peoria Ford (Formerly Sunset Ford) reviewHaving just completed my first year in MBA school funds are tighter than usual so instead of taking my vehicle into the service shop I asked the parts individual what part would fix my problem with my flashers. I went ahead and purchased the part thinking I had fixed the problem. I put in the part and the problem persisted. I went back to return and ask what else I might try to fix the problem and was informed that there are no returns on electronic items. After doing more research I found that I had been sold one of two parts that would fix the problem (it happened to be the more expensive one ~$160. I understand the policy when purchased, but will definitely not be back to purchase the Ford Raptor I want when I graduate. I guess $160 was an adequate amount to lose a customer for life… Just be aware of their return policies, because they are very strict and definitely not customer service oriented! I would recommend Bell Ford not too far away. I have had good experiences there.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Peoria Ford (Formerly Sunset Ford) reviewFirst, I paid sticker price for the vehicle because Peoria Ford was the only dealer with the Raptor in the Valley. They said that they refuse to sell them to other dealers, which controlls the demand and increases their profit. I was not too worried about that, because I LOVE my Raptor, despite the dealer.
When it was delivered to me, it was a complete mess. I could not even see out the windshield without seeing a white haze. There were manufacturing stickers left throughout the inside of the vehicle. I had to take it back to get it detailed which took over 2 1/2 hours!!
I phoned and asked for a quote for the lightbar and lights that are installed on the vehicles on their lot. The parts guy quoted $2800 (yes that is Two Thousand Eight Hundred Dollars) because he did not know what he was talking about.
My credit is okay, but like most, I have a foreclosure in my past. When it was time to go to finance, I asked if everything was okay and financing was approved. He said “Yes” and that it was totally done. Well, I get a call from the director of financing a couple of days later saying that I needed to return to fill out new paperwork because they filled out “the wrong forms.” When I went to the dealership, I found out that No, it was not the wrong forms, the banks were not financing the full amount. I would have had no problem dealing with this up front. Instead, Peoria Ford decided, twice, to lie to me. I was able to get financing and made some significant consessions to the dealership in doing so.
I spoke with their customer service/satisfaction personnel and told her of my issues. She did NOTHING! She said I would be getting a call from her boss “tomorrow” to sort things out. That was well over two weeks ago.
Peoria Ford, I gave you the opportunity to fix your issues and you decided to ignore me. Shame on you! I could see if the dealership was unaware of the issues, but they were well aware.
I am a professional and expect to be treated professionally. If in my career, I would have done the things that Peoria Ford did, I would be fired, so Peoria Ford, you are fired. I will never buy anything from you ever.
I even made sure that a recent parts transfer came from any dealership but Peoria Ford.