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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
jimmy
My DeFilippo Brothers Motor Cars reviewI have been a loyal paying customer since 11/17/2010 paying 89.21 even more sometimes a week on a 2005 Suzuki Verona that was in an accident before and I was not told it was and the mileage has been rolled back the correct amount was on paper work but not on my odometer when I purchased the car it read 60,760 I followed up with oil changes every 3,000-4,000 miles with defilippo’s auto service because they offered it for free so why not go to them and then ironically they don’t have my information from oil changes on the car they say they don’t keep it on file then the G.Manager of 602 Lincoln ave prospect park, PA says” he has one from changed at 85,000 in January after 4 months of purchase of car” which is not true I travel to new jersey Thursday and Sunday of every week of the year there and back to drop my child off which is estimate 90 miles each way then traveling to school and around the way and family trips my car is now at 107,000 miles you do the math it’s ridiculous what you will see. they really under estimate my intelligence and I am a girl who don’t know anything about cars so they got over on me I didn’t think they would do that but they see me coming a mile away I guess. The guy jimmy had his family picture up so I thought he was a family guy and wouldn’t want karma on his family so he would be honest but I was wrong I just couldn’t see him doing that to me with- out thinking someone would do that to his little guy with a child and being a single mother its horrible. I was definitely taking advantage of and spoke to as if I was crazy when I told them about the issue when I realized what was going on. so I called fox 29 and it was no news for them just to me so hopefully I get justice for the way I was treated and taking advantage of. so if you’re a victim like me contact a lawyer and fox 29 to help.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Frank and Dave
My DeFilippo Brothers Motor Cars reviewThis is my first time buying a car. I was treated very well, they made me feel very comfortable. They also didn’t try to pressure me! If I was to purchase another car i would come back! Very nice people! Thank you!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
David
My DeFilippo Brothers Motor Cars reviewFrom the moment i set foot on the coatesville dealership i was warmly greetedd and treated with respect. Most places ive been to have treated me like garbage off the bat because i have bad credit. David treated me like i was a millionaire and was genuinly concerned about my needs and want and he did his very best to match up an excellent car for me even though i didnt have a whole lot of money down.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Frank
My DeFilippo Brothers Motor Cars reviewWell I came into Defilippo Brothers not knowing if I would be able to walk away with anything due to a very recent repo. However, to my surprise, I was able to find a car i truly loved and NEEDED in a professional and timely manner. The service here was great! Thanks for everything!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
jason
My DeFilippo Brothers Motor Cars reviewMy husband and I went to see a salesman named Jason .. he seemed really nice, and was really helpful with giving us very specific numbers and information so we could walk in and close the deal the next morning. we go in with the downpayment and all the paperwork they asked for. First thing we came across was that the downpayment was way higher then Jason had told us. we then find out that they didnt offer the warranty length we were told, and the total price of the van was a lot more. we talked to the owner and he said he was going to try to figure something out and he didnt. then they said they were going to help us find something else beings we had already sold our car because of the lies we were told and they didnt. we were referred to go to another place where we were taken care of very professionally and we were not lied to or judged. i was very upset that even after defilippo’s realized that their salesman had outright lied to us they did absolutely nothing to make up for it. this place is a total rip off and had absolutely no compassion for their customers. i would walk everywhere i needed to go before ever stepping foot on their property again.
As the manager of the coatesville location, i deeply apologize for the way you fee. I wanted to let you know that those issues have been handled, and the salesperson is no longer with us.
well i went to the defilippos bros. office in coatesville they did the same thing to me i purchased a car with a 3 month 3000 mile warranty the vehicle started giving me trouble in two weeks i took it to there service station and they lied and said they fixed the problem i was coming home the same day from the service station and the car was doing the same thing i took my car there a few more times to try and get them to honor there warranty and they did not i took my car to another repair shop to find out the problem it was the fuel pump i then told the defilippos bros the problem and still they didn’t fix it then dave nazzaro promised me they where working on getting me a new vehicle buying time until my warranty was up then dave all of a sudden gets fired and the engine is is gone the car wont run and im stuck with the payments this is the real defilippos bros they are conartist dont never get a car from them if you do youll find your self in court for a car that is over priced and in poor quality
well i went to the defilippos bros. office in coatesville they did the same thing to me i purchased a car with a 3 month 3000 mile warranty the vehicle started giving me trouble in two weeks i took it to there service station and they lied and said they fixed the problem i was coming home the same day from the service station and the car was doing the same thing i took my car there a few more times to try and get them to honor there warranty and they did not i took my car to another repair shop to find out the problem it was the fuel pump i then told the defilippos bros the problem and still they didn’t fix it then dave nazzaro promised me they where working on getting me a new vehicle buying time until my warranty was up then dave all of a sudden gets fired and the engine is is gone the car wont run and im stuck with the payments this is the real defilippos bros they are conartist dont never get a car from them igood luck on your car search but pass tese people byf you do youll find your self in court for a car that is over priced and in poor quality
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Chris Cox
My DeFilippo Brothers Motor Cars reviewappeared friendly and enthusiastic at first. also tried to over asses the registration cost. made lies/promises never kept. this turned out to be a nightmare for me.
I pointed out that car had engine lights on and he told me that it was just a sensor problem and he would have service take care of it next day. three months later
told me that the voluntary debt reduction can be cancelled when i buy full coverage as stated on contract. i eventually got full coverage but now they refuse to cancel the debt cancellation they take from my payment.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
David
My DeFilippo Brothers Motor Cars reviewI went to get a car. We had to go back cause we didnt have enough money for a down payment. David said just bring in a certain amount so we came back two days later. and said he had the perfect car. He had only one car for us. We kept saying something was wrong with it and he said it was fine, basically take it or leave it thats the only car we could get he said. He knew we were in a spot so he took advantage of us to get it. Biggest mistake. didnt even have the car a month and it broke down. He contacted us and said he would take care of it cause of lemon laws. So he gave us numbers and an address to take the car. Then he denied that he ever said that and they want to charge us all this money I dont have to fix it. And he charged us over a thousand more than the car was even worse. I will never go there again. If your looking for a place dont go there. They dont care as long as they make a quota. And they rip you off if it breaks down
WOW hiding your name? I never hide behind lemon laws that is for new cars only. If you are going to make things up atleast have some type of idea as to what you are talking about
they said the same thing to me she is telling the truth
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Chris Cox
My DeFilippo Brothers Motor Cars reviewChris was a good salesman. He gave me all the information I needed and also helped me out with finding the perfect car for me.