We would like to have the chance to earn your business. Lakeshore Chrysler Dodge Jeep is honored to be a Five Star Dealership. The Five Star designation is the highest recognition Chrysler Motors Company LLC can award a dealership for excellence in customer service. Our Customers can also take advantage of our full service auto center along with fully-stocked inventory of car parts. We are ready to assist you and can easily be contacted at (985) 641-9595.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Blaine(my issue is not with him )
My Lakeshore Chrysler reviewI purchased my 2015 KIA Soul from this dealership on April 23, 2015. On June 4th the sale person called me and informed me that the dealership had made an “error” and had give me a “trade credit” that they were not supposed to give me. I traded in me 2013 Toyota Corolla Lease for the KIA. They informed that I HAD to pay over 1000 dollars to get my car registered and legal to drive. They said I had until the 22nd of June to pay it. Even though every person I spoke to about this; the finance person, the sales manager, the title person, the dealership owner and KIA headquarters in California told me that it was their mistake and their error. That they were not going to do anything to fix this. I had to pay it or my car wouldn’t be legally on the roads and there was not anything to be done about it. They basically held me and my plates hostage until I paid for THEIR mistake. My issue with all of this is, that it is in my contract that they agreed to when I bought my car that my “tax, title and registration” was all part of the price we all agreed to. And now they are not holding up their end up the contract. They even told me upon leaving the dealership that they would contact me when my plates were in. I ended up have to pay the 1025.00 dollars on the 6/15/15 only because I didn’t want to be driving illegally. I told them I was paying this under protest. Everyone at this dealership with the exception of the sales person I originally dealt with (Blaine) was very rude, unprofessional, and worst customer service I have ever experienced. If I had my way with this, I would have given the car back. I will NEVER deal with Kia or this dealership again. Everything about my experience was horrible.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2007
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Vehicle make
Jeep
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Service Technician
Grand Cherokee
My Lakeshore Chrysler reviewThe Service Department here is horrible. If you like dishonesty and incompetence this is the place for you. BEWARE!