Mercedes-Benz of Foothill Ranch provides an unparalleled buying and ownership experience of the world’s finest engineered vehicles. Our mission is to offer unrivaled service, treating each client as we would a guest in our own home.
Mercedes-Benz of Foothill Ranch is a new addition to the Southern California, Orange County market and conveniently located in the heart of Orange County, just minutes from the Irvine Spectrum. We represent the full model line of Mercedes-Benz and AMG vehicles and offer impressive inventory selections of new Mercedes-Benz vehicles as well as pristine pre-owned vehicles.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Ed
My Mercedes-Benz of Foothill Ranch reviewPRELUDE
On May 2nd, I received a call from Ed Ismail who was wanting my business. I told him I wasn’t in the market for what he was selling and bid him good day. He called me back on Wednesday (May 9th), and like a dope, I opted to give this dealership my business.
ACT I
I got to the dealership about 7:30 PM on the 9th, and it was obvious that I was Ed Ismail’s last deal of the day. And of course, that is when the rather POOR, aka complete crap, customer service began. Since Ed Ismail, the a$$, thought I was Asian (I’m African American with an Asian last name), he was EXTREMELY put off when I walked into his office with my biracial son. He was NO LONGER happy to see me, and he rushed about barely answering any of my questions about the vehicle I was interested in. Did I mention that HE was the one begging for MY business?!?!? Yes, I believe I did.
At any rate, this POMPOUS a$$ really showed what he was made of when I asked if the car had been in an accident. Mind you, I was to receive a CarFax report, to which I’m still waiting on. His response was, and I quote, “This is Mercedes Benz. We don’t take just ANY car! We put cars through our stellar service checks!”
Well, paperwork is still flying about, and at one point, I needed to head back to the bank. Ed Ismail, the a$$, is now BEYOND put off, and says he’ll take me. Gee… thanks! My son hops in the back and is trying to put on his seatbelt, and I’m still getting my right foot into the car, when Ed Ismail, the a$$, starts DRIVING AWAY. My son’s telling him he’s not buckled in… and I now have piping hot CRAPPY Mercedes Benz Foothills Ranch coffee spilling all over my left hand because I’m struggling to get in a MOVING vehicle AND buckle up. I finally call out this S.O.B.’s name, and he slows down… BARELY and feigns concern. He actually had the intestinal fortitude to tell ME to be careful with the HOT coffee and not burn myself! Really, Ed Ismail, the a$$?!?!?!?!? Too late!!!!!
Deal finally over! Still very unfamiliar with my new car, but it’s time to drive home (which is about 25-30 minutes away). All seems well, but when I made a pit stop at the local Rite Aid in my neighborhood, I found myself significantly concerned about the coolant that was SPEWING from my new car!
ACT II
Why, pray tell, did I have to call the dealership the NEXT DAY (that would be Thursday, May 10 approximately 13 hours after taken ownership) to inform them that said stellar-ly checked vehicle was now OVERHEATING and INOPERABLE?!?!? Ed Ismail, the a$$’s response????… “How do you know???” I guess I fell harder off that frickin’ turnip truck, that morning, then I had realized AND misplaced my DUNCE cap!
Let’s break it down, shall we? The water gauge was on H (that’s HOT for those of you also being deemed complete morons), the WARNING chime was going off incessantly, and wait for it… there was smoke coming out of the hood. Yeah, I’M the idiot!
It took over 3 hours and multiple phone calls from ME to the DEALERSHIP to find out when my, again, stellar-ly checked vehicle would be TOWED back to them! Again, Ed Ismail, the a$$, showed his stuff by ARGUING with me that since there are over 50,000 parts on the car… MERCEDES BENZ, who doesn’t take crap cars, couldn’t possibly check every one of them! (WOW! Really?!?!?!?)
How unfortunate for Ed Ismail, the a$$, that he was so grossly inconvenienced by my deal, which, again, HE wanted!!!! I should be so ashamed! (insert sarcastic intonation here)
At any rate, back to the dealership, still being treated like the “lowest” species on the planet, and things are being worked out to get me into a loaner.
NOTE… New car: full tank/regular octane/good gas mileage. Loaner vehicle: 1/4 tank… PREMIUM octane… so-so gas mileage. Oh, but IT’S a Mercedes Benz! (I should feel SO privileged!)
ACT III
Since Ed Ismail, the a$$, has not called to update me on the car, I called him on May 12 since this is the bring-the-loaner-car-back-to-us expiration date. How overjoyed I was when the lovely receptionist informed me that the service department wasn’t opened on the weekend! I truly was dancin’ a happy jig!
Every time I phoned Ed Ismail, the a$$, to see what the deal was with my car, and I was told, “I’ll call you right back!” I really must not have ANY concept of time because “right back” on Planet Dunceville does not mean that the customer has to phone the dealership THREE TIMES, practically every 2 hours, to get a response on a car that should have NEVER been returned to a dealership 13 HOURS later!!!
ACT IV
I finally get Ed Ismail, the a$$, on the line to give me an actual answer to the query I’ve posed thrice. During said “conversation” (said loosely since there’s no talking to Ed Ismail, the a$$), I mentioned that I wanted to be compensated for the gas I had to put in this vehicle! After all, I AM the one who has been inconvenienced by this SHADY deal!
Would you like to know what Ed Ismail, the a$$, said to me??? Of course, you would! He said, “Well, you were going to use that gas anyway driving around.” O… M… G! Does this man have NO filter?!?!?!?
In my pea sized brain, I’m pretty sure that a full Tank is not the same as a 1/4 tank, but then again, I’M the idiot!
ACT V
I STILL don’t have my car, and the bottom line is this… I would NEVER, EVER, NEVER, EVER, NEVER recommend that anyone do business with this dealership for one simple reason… ED ISMAIL, THE A$$!
Take your business somewhere else. Particularly, if you’re a person of color! (Just sayin’!)
LMAO! Such a great story!