Bob Bell Chevrolet of Bel Air
has proudly served as your
Baltimore Chevrolet
dealer,
Wilmington Chevrolet
dealer,
York Chevrolet
dealer, Aberdeen Chevolet dealer, Timonium Chevrolet dealer, Parkville Chevrolet dealer, White Marsh Chevrolet dealer, Glen Burnie Chevrolet dealer, Dundalk Chevrolet dealer, Havre de Grace Chevrolet dealer, and
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My family and I arrived at the Bob Bell on a Saturday and was greeted by a young man by the name of Matt Lepke.He was very nice and I told him that we were “just looking around.” I’ve been looking around on the internet and knew the exact vehicle that i wanted.He was very low pressure and told us that if we had any questions that he would be happy to answer them.I could not find the exact Altima on the lot that I wanted but I let the salesman know and he assured me that he would find it for me.I told him that I had been shopping around but he asked that I not tell him the other pricing I got from the other dealerships.When they brought me the price of the vehicle I was pleasantly surprised.They beat the other dealership by $600 without any problem and told me that they had found the exact car but it was in Virginia and they could have it ready for me in 3 hrs.WOW!!! They were low pressure and was able to get me a great interest rate.They even ordered us a pizza because my son was hungry.I highly recommend this dealership to everyone
After getting several internet/phone quotes, decided on Bob Bell Essex. Went to store to find that vehicle we wanted was not on lot with all the extras we wanted. Explained we’d buy it but come back in a week when vehicle was properly loaded. After lots of pressure and 6 hours of filling out paperwork and waiting for different people to help us (with kids in tow) we agreed to take vehicle that night (mistake 1) 🙁 and bring it back in a week to have extras loaded. At this point we received the bum’s rush. Salesman told us to get in vehcile so he could be sure we understood all the electronics in the vehicle (stereo, DVD, etc) and then told us to leave and come back on arranged date. We were tired, hot, thirsty, and hungry, and feeling very pressured to leave. We got home realizing we never did a final walkaround of the vehicle (mistake number 2).:( We got out and did one only to find that the paint was scratched and the back of the third row of seats had two holes in it. 😡 No one had even been in this row of seats yet. We called immediately to complain and the general manager assured us these things would be fixed when we brought vehicle in for extras to be loaded. When we did take vehicle in, we were told that the problems would not be repaired because we drove off the lot with the vehicle and it was our problem now. 😡 We now have a $25K car with thousands of repairs that need to be done. Feel abused, cheated and lied to. Avoid this dealership at all costs! The slightly cheaper sales price isn’t worth it.