We are Virginia’s Newest and Family Owned and Operated Nissan Dealer! A brand new gorgeous facility conveniently located in the heart of Chantilly, Virginia. Nissan of Chantilly is located just off the intersection of Rte. 50 and Stonecroft Boulevard and minutes away from Dulles Airport.
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Never come to this dealer even for service I went
For my auxiliary fix they told me your inspection is due also
I siad no Matter go ahead they come back with result
They are not able to repair my auxiliary port and they failed inspection
And they are asking me $199 for some bulshit belts
Then they will pass my inspection I told them never mind put rejection
And you will not believe I got my inspection passed
I went to Nissan of Chantilly after I saw an online listing for a 2010 Nissan Rogue. I was greeted by salesman Chris Kraus at the door and asked him if the vehicle I saw online was still available. He replied “let’s go to my desk and I’ll check”. Once at his desk he began to ask me questions, like what colors I wanted and what options I would like to have. Then without ever touching his computer he says “the rogue you saw online is gone, you see the ones online are priced really good and sale really fast, the Internet team can’t keep the website updated”. Then he tells me let’s go outside and see what we have. Once outside he tries to up sale me on a more expensive model. I quickly told him “no, I know exactly what I want and have already told you”.
Chris then says well we don’t have anything that you want here but we can get it for you. We go back inside, agree on a price and the color I want (white). He leaves to talk with a manager and comes back and says “congratulations !! You have a car” He found a white one and they are bringing it in now, but it will take a few hours. We proceed with the paper work, get the financing and everything done. We were given the vin# and we looked it up on our iPhones…. There it was our white Rogue. Everything was great!!!
Then after all the paperwork was done, Chris comes in and says the car won’t be in tonight but you can come back tomorrow and we will have it ready for you. I thought, no problem. We called Chris the next day and asked if it was ready for us to pickup. He said “we are going to have to change the paper work when you come in, we weren’t able to get you that Rogue, but we found another white one. It will be here by 8pm tonight”. Again, I felt like a bump in the road but no big deal. About four hours later Chris calls me and says ” We found two white Rogues one has 4200 miles on it and the other has 410 miles, which one do you want?”. At this point I am starting to get mad, what new car has 4200 miles on it? I said I’ll take the white one with 410 miles. He says ok, they are bringing it in now, will be here in two hours.
Two hours pass and Chris calls me. “your car is here, it’s ready for you to pick it up. But I just now found out, it’s not white it’s grey” At this point I had enough of the lies!!! I told him the deal was off and that I would be in to pick up my check for the down payment. Chris then HUNG UP ON ME!!!!! I called the dealership and asked to speak with a manager, I was told he was with a customer, I said I would hold. I was on hold for 15 minutes then disconnected. I called back again and asked to speak with the manager, was put on hold again for 10 minutes, then the receptionist laughs and hangs up on me. So I call back a third time and ask to speak with the manager, the receptionist say “He doesn’t want to speak with you” and hangs up on me. I will NEVER recommend the dealer to ANYONE!!!!!! there are tons of Nissan dealerships in NOVA please go somewhere else!!!! By the way, one week later the same rogue I saw online that attracted me to this dealership is still on their website as available.
Took my Frontier in for 30,000 mile service. I have a service plan that I assumed would cover the inspection of the vehicle. However, the dealership charged me $700 for the service with no communication or explanation of the work needed prior to completion. Also, a recall was found on my car that was not performed but was told a part was ordered. Plus, the rep tried to sell my new tires and an alignment. I did not want either at the time but requested a follow-up appointment for the alignment. Three weeks later, I had received no phone call or contact from the dealership. I went in person to speak with the service manager. He was unable to operate his computer competently and offered very little in way of customer service. I am very unhappy with this dealership and their staff and will NEVER return nor allow them to contact me in the future.