At Dayton Toyota you are always in competent and caring hands. You’ll never experience high-pressure tactics and you will find expert advice and our best prices possible. It’s no wonder that Dayton Toyota has been named by Toyota as an exclusive Toyota Signature Dealer every year since its inception.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
David
My Dayton Toyota Scion reviewDavid Nappa and Dayton Toyota are cheats for selling a customer a certified car that had been in an accident. Certified cars are meant to be accident free.
Once they were made aware by the customer that the certified car had been in an accident, they still did not compensate the customer.
Avoid this dealer till they make amends.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Mike B
My Dayton Toyota Scion reviewWould never buy from them again. Have legal counsel representing me now. Bought a “brand new” car – found out about a year later, it was a damaged car. They said they didn’t have to disclose anything under $500 when I called them. Sooooooo, I had to be my own detective and found out that over $1300 worth of work was done to my 2008 Toyota Convertible Solara and it was in their bodyshop for a month – March 2008. Gave them every chance to make things right ~ I got tired of dealing with them all their lies. Finally I hired an attorney. I was scheduled twice so far for arbitration and two times the arbitration has been postponed by Dayton’s counsel. Hearing now from my attorney, the next date will be scheduled in September 2012. They never disclosed that any damage was done to my car when I bought it. I would of never taken the car home if I knew that it had been damaged in anyway. I turned down the same car, except black at another dealership because they were honest with me about the door being repainted because of a “door ding”. Didn’t want to go there ~ wanted a Brand New Car, so I walked away. Dave Nappa knows that they did not do the right thing at his dealership. Shame on you!
Please keep it up. Write a review for them on yelp and dealerrater dot com. They will settle with you in a jiffy after the latter review. Good luck!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Jack
My Dayton Toyota Scion reviewI was looking for a scion fr-s online and I saw them have one in stock so I called Dayton Toyota to see if that one is available, they told me it’s available and ask me to come to check it out, I went to test drive it and liked the car but it’s not the color I want, and it’s automatic but I would like to get a manual one,plus they over charged the bespoke audio head unit and paint protection, so I put a 1k deposit to order one with port installed bespok audio head unit and no paint protection, one manager told me it is going to take 4-6 weeks, after came back home and talked about it with wife, she said get an automatic, so she can drive it too, or what if when there is an emergency event and that’s the only car in house and she can’t drive it, so we went back to see if she likes the one they have, after she get to know the car here comes the bs, I told them its not the color I want but if they are willing to work out a great deal I will get it, I was only asking MSRP + bespoke system 845 (845 on scion website, but they charge 1200+) + paint protection cost 500(400 if you get it installed by DCH Toyota and Dayton charge 1400+) , so salesman went to ” talk to the manager”, the other manager came and start giving the “buy it now or you will lose it, and we don’t know when we will get one next time”, ” it’s a hot car all dealers will only get 6-7 a year” ” your order will take 4-6 months”those kinds of BS, so I asked him “why the other manager told me 4-6 weeks?” he said he has no idea ( not being honest, he just want me to buy it now with that over charged price) , then I told him the one I ordered, I don’t want the paint protection installed by Dayton dealer, here is exact what he respond “we WILL install it, even it’s an order car and no matter you want it or NOT, it’s a HOT car, and we WILL make the MAXIMA PROFIT out of it”. Wow! That’s how you talk to your customer, I was like fine, I will take back my deposit if that’s the case, so we left, Dayton Toyota, if you are watching this, this is why DCH Toyota got 9 FR-S within 2 months and you only get 6-7 a year, ok? Also I will send this to scion HQ because what the hell happened to “pure price”? The bespoke system is 845 not 1200+ , ok?
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Jennifer
My Dayton Toyota Scion reviewI agreed to a very specific verbal contract with my sales agent, Jennifer. The “meat and potatoes” of it was that my interest rate would be @ 2.8% and my Trade-In value would be $6000.
The contract I signed had my interest @ 7.8% (almost triple the original amount) and my Trade-In was valued @ $4500.
2.8% —> 7.8%
$6000 —-> $4500
Sadly, I did not realize these ridiculous numbers until I got home.
Upon returning to the dealership and presenting my case, I was called a liar and told “too bad you didn’t read more carefully”.
The 2nd part of that is true, but any honest business would dissolve the deal (which is < 36hrs old, btw).
But not them! So I'm stuck with this "amazing, once in a lifetime" contract.
Don't become a victim of this perversion of a business! Do your research and read everything ten times over! Otherwise they'll try to get over on you.
Btw, friendly advice, always look @ the dealership's car inventory ONLINE. The sticker price on our "mistake" was $19k and only $15k on their own website.
I spoke to management, they were more than willing to write the wrong, from what I understand now, this doesn’t happen often, it was a misunderstanding. After talking it over with finance and management, I’ve come to a better deal than before. I would definitely recommend Dayton now that things were set straight.
Don’t recommend them now. They only revised it because you wrote the review. They will do the same to another unsuspecting buyer.
BTW, be more meticulous in life. Read before signing!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Omar
My Dayton Toyota Scion reviewI recently purchased a pre-owned 2002 Chevy Impala from this facility in September. I have put 2,200 miles on it and not only was the oil not changed prior to getting the car (it was overdue by 1,000miles) I have changed the headlight bulb, windshield wipers, all brake pads, and rear tailight bulb. Mostly minor things. Now last week right before thanksgiving the car started idling very rough and the check engine light has come on. My uncle used his computer to find out Cylinder 3 is not firing. I called up Dayton Toyota just to find out they refused to service the car because it was a Chevy. I was not told this when i purchased the car. However I did purchase however an extended warranty at the cost of about 1,600$ which they also do not honor. I had to call toyota warranties for any help. I would definitly not purchase any more vehicles here, and will not be directing any friends or family this way. The total cost of my car was just under 6,500$ You think they would help me out. I am very dissatisfied with this dealership! Thankfully i have my old car to rely on, otherwise i wouldnt be able to get back and fourth to work!
Who buys a 2002 Impala for $6500?
Please do research before buying a car.
Why will you buy warranty for $1600? Please use common sense.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Gene
My Dayton Toyota Scion reviewWorst customer service EVER!
When calling about a car advertised locally on South Jersey Craigslist, I was asked to make an appointment for six hours later rather than coming in immediately, because they “pride themselves on excellent customer service”, and wanted to make sure that “someone had time for me.”
The person with whom I had the appointment left for the day half an hour before I arrived, though I was on time.
The salesperson I saw allowed me to “test drive” the car I wanted only as far as the other side of the parking lot, where he could show me a car that had just come in (for which they would be charging me a lot more), and then left me in the car to “go inside and get the keys”. I watched him chat with two other salespeople inside, before coming back out with no keys, but saying that he “had an idea”, and asking me to come inside.
Though I had not yet agreed to purchase any car, he had me fill out finance paperwork, and then asked, “Have you considered leasing a new Camry?” No, I hadn’t… I was there to buy a used car. One that he had not even let me drive farther than across the parking lot.
As I was continuing to fill out paperwork, and revealed that I am divorced, he complained to me about how much alimony he was paying his ex wife,bragged about how much money he makes, and then asked if my ex-husband ever hit me. Didn’t ask if I like my job, or how old my children are, or any other topics that would have been pleasant and acceptable… just if my ex was abusive. Wildly inappropriate!
After running my credit, it came to my attention that there are items on my credit report that do not belong to me. I was surprised, but reacted calmly. While errors on my credit are certainly not his fault, again, his reaction was entirely inappropriate, saying “Well, it has your name on it, so it has to be yours”, and “Nobody in his right mind would finance this. Don’t waste my time.” He then asked if I wanted to pay cash for the car. Though I have the cash to do so, I have no desire to give him any profit from my business after being treated so rudely!
I called the manager, Paul, once on my way home, and again an hour later, and though the receptionist assured my that he would be given my cell phione number and informed of the urgency of my call, I received no return call. I have called again this morning, leaving a message for sales manager Dave, and for a third time, was patched through to voice mail and have received no return call.
For a company that reports to have such pride in their customer service, this is nothing above shameful. Not only would I never go there again, I would tell everyone I know to avoid this dealership like the plague.
Next time go with someone to buy a car. You do not have the skills to get a good deal. You are too distracted by emotional stuff that is not material to the purchase.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Jeffery Marcus
My Dayton Toyota Scion reviewI and my wife went there on Friday. We literally drove for more than 100 miles just to come there and see the car you have in your inventory. Jeffery (& eventually few others) treated us like we are there asking a car for free and not there to buy it! We felt insulted and we are not going recommend your dealership to anybody and will try to find out all the internet places where we can write a bad review for your location. We never expected this kind of behavior from a business location who wants to sell something. You all are not donating anything! Car prices are always negotiable at dealers and it is very well known. We were on phone promised that you all will give us good deal and when we come there and put an offer you all insult us!? Is this how you treat your potential customers!? Shame on this type of sales services.
Silly of you to drive 100 miles. Please read an article online on how to buy a car.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Jeffery Marcus
My Dayton Toyota Scion reviewWe felt like we were discriminated. He treated us like we were there asking for donation! no matter what I would never go there again and I do not recommend them at all. Just to back up their Sales Person even Manager behaves rudely, I agree that team work is good but not when your employee is treating a customer like they are standing outside your showroom and begging for a car! I was about to make the deal and he ruined everything and staff supported his foolishness.
Next time please go with someone to buy a car. You do not have the skills to get a good deal. You are too distracted by emotional stuff that is not relevant to the purchase.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mike
My Dayton Toyota Scion reviewSales person was very nice and helpful, but it took time to get to their best price which came with the usual comment., “this is the price if you buy today”. They did quickly give me trade in value on my Avalon which I thought was fair. Overall good experience, felt the value was good and will most likely continue to be a customer of this dealership (3rd car I bought in past 5 years – we also service our cars at this location.):)
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Stan Gitlin
My Dayton Toyota Scion reviewSix years ago we purchased a Corolla for our daughter. She drove it all through her college years and is still enjoying it. We recently purchased a Camry from Dayton Toyota. We are very pleased with our new car and expect to drive it for many years to come!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Jeffrey Marcus
My Dayton Toyota Scion reviewThe reason for coming to Dayton Toyota was our history with this dealership. From Dave Nappa, to Paul Sperco and Jeffrey Marcus, as well as the service division, we have always had a great experience at Dayton Toyota. I had no hesitation in limiting my search for a new auto to Dayton Toyota because I know I won’t have to play games with the salesman and the sales manager as well as the finance person. I feel that I get sound value from my investment in a Toyota from Dayton Toyota.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Michael Hart
My Dayton Toyota Scion reviewI went back to Michael Hart and Dayton Toyota because of my past experience with them. For me, it is the most convenient dealership for service even though they are about 20 miles from my home. Mike did not pressure me but provided me with the various lease and purchase options available to me. My 2007 Camry SE was one of the vehicles recalled. The service dept. handled the recall immediately. I have been to other dealers but they can’t compare to the special treatment given by Dayton Toyota Scion.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Diana Rossi
My Dayton Toyota Scion reviewVery good experience. This was the only dealership I visited, didn’t feel the need to go anywhere else because I was comfortable here and was getting a good deal. I had to haggle of course but in the end got the deal I wanted on my car. Diana my sales person was very nice and didn’t pressure me about anything. She only brought her manager out once so that was nice. Would definitely recommend seeing Diana at this dealership.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Lakshmi Thiru
My Dayton Toyota Scion reviewExecilent Customer Service and Sales Person is very helpful( Lakshmi Thiru). I would definately Recomend my Friends to buy car from Dayton Toyota.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Justin (& Paul w/pricing)
My Dayton Toyota Scion reviewHere is a copy of the email I sent to David Nappa right after we purchased our Corolla:
Dear Mr. Nappa,
My wife and I purchased a Toyota Corolla on Saturday at your dealership and received wonderful service from our salesman, Justin, and from the managers, Paul & Scott. This was by far the best car buying experience I’ve ever had, largely due to the professional manner in which we were treated.
Thank you,
Randy & Evelyn Ward
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Justin
My Dayton Toyota Scion reviewJustin helped to make my car shopping experience great. He promised everything that he delivered. I have brought at least 7 cars before so I expected to go in and be presented with all kinds of hidden costs and to my surprise that didn’t happen. Justin was great and the whole purchase experience was much more than I expected. Kudos to the whole Dayton Toyota Team and my hats off to Justin – GREAT JOB !! 😀
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Max Antonucci
My Dayton Toyota Scion reviewI was pleasantly surprised with my Dayton Experience. When we arrived at the dealership to look at the cars, we were not pounced upon by the salesmen as is so common at other dealerships. After deciding on the vehicle we were interested in we went inside and were greeted at the door.
Our salesman, Max, immediately arranged for us to have a test drive and showed us all the features of the vehicle. After the test drive we went inside to make our deal and did not experience all the haggling that goes on in most dealeerships. We both accepted our second offer which I thought was fair for both myself and for the dealership.
The next day we returned to pick up the new car, finished up the paperwork, and left to go home.
Max was excellent to deal with and I would definitely recommend his services to others. His pleasant and calm demeanor was wonderful. He even went as far as programming my radio stations into the radio for me.
Hats off to you for hiring such a fine, young, caring gentleman.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Michael Hart Jr.
My Dayton Toyota Scion reviewThis is the second dealing I have had with Michael Hart. He didn’t waste my time and I appreciate his honestly. I never felt pressured. 🙂
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Diana Rossi
My Dayton Toyota Scion reviewI walked into the dealership to inquire about a car. I did not make up my mind before I walked in, to purchase the car the same day. With extraordinary help from the sales person Diana, I was able test drive several cars, select a make and model, get financing and buy a car and I am still not beveling myself, all this happened in matter of few hours time. Diana was pushing or forcing to buy like the normal sales people at various dealerships I have seen in my last 12 years of driving experience in US. She has unique sales capabilities that are providing just enough information for the buyer to make the decision in a positive manner. though I had the need to buy the car, if it is not for the help of Diana, I would have take lot more time in deciding which car to buy, which color to buy etc.
Over all the dealership seem to be very organized, I was able to get the financing done and take the car in just few hours. Diana also called me 2 days after the sale and checked weather car doing well… and provided me help with the registration and I got the title in just 2 days.
I rate the dealership and specifically help of Diana rossi the best.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Jeff Marcus
My Dayton Toyota Scion reviewMy family and I have purchased FIVE new vehicles from Dayton Toyota over the past few years. We live closer to other Toyota
dealers but drive the extra mile to Dayton. Not only for the excellent treatment by our sales person ( Jeff Marcus ) but also
for their excellent service department.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Lakshmi
My Dayton Toyota Scion reviewUpdated scoring.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Max Antonucci
My Dayton Toyota Scion reviewMax did something I never saw before and that was he preset all the radio stations before we left. Also, he set up the bluetooth in the car for my wife. Max was straight forward guy who did not exaggerate.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Joh Agnese
My Dayton Toyota Scion reviewJohn Agnese :)professionalism is outstanding. He did not pressure us in anyway and answered all our questions with ease. The buying process was the easiest I have ever experienced.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Justin
My Dayton Toyota Scion reviewI received nothing but good service from Justin. He talked to me not at me. The final $$ amount was something I could deal with. His follow-up was good. I was totally pleased with the whole process of deasling and I would recommend it to anyone.:)
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
DIANA ROSSI
My Dayton Toyota Scion reviewOn Saturday, April 24th, I purchased a 2010 RAV4 Limited from Dayton Toyota. My salesperson, Diana Rossi, was very proactive — taking the initiative of greeting me in your parking area — and very knowledgeable about the RAV4 I was inquiring about. Having driven full sized station wagons, vans and pickups, I needed a quick test drive on the RAV4 to see if I found it suitable for me. It was — and the whole transaction took about 45 minutes….didn’t need any financing.
Picked up the vehicle on Tuesday, April 27th, and Diana had everything in order — polished, full tank of gas, paperwork completed. She answered a few additional questions I had about the RAV’s features and all was very, very satisfactory.
The plates were available on Wednesday, April 28th, but I had to wait until the 30th to have them installed. The service department had me in and out in less than 10 minutes. Bravo!
All in all, the Dayton Toyota experience was very positive. Diana is an extremely capable salesperson and an asset to your dealership. She read me well, and had she pressured me to “buy now”, I would have walked away. Your service department is clean, fast and efficient. It was a pleasure doing business with Dayton Toyota.
Thank you, Georgiana Garelick:D
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Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Jeffery Marcus
My Dayton Toyota Scion reviewThank You for a most wonderful buying experience. Your staff were informative and very easy to deal with. Its always a pleasure when you feel like a family has helped you through a major purchase. I have know doubt that I will be a return customer and recommend everyone to Dayton Toyota to purchase there next new or used car from this wonderful dealership.
“Thank You And Warmest Regards For All Toyota Corperation And Their Staff Do For Their Customers”
Robert Tabacco
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Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Michael Hart Jr.
My Dayton Toyota Scion reviewVisited a number of dealerships from Ford, Lincoln, Chevy and Nissan. Inventory was not stocked well, not enough variety, leasing payments extremely high and in some instances sales people not very attentive. When I pulled into Dayton Toyota met a sales rep who pointed out where certain models were located on the lot. I was able to browse the inventory not being harrassed. All I needed to do was let the rep know which I wanted to see and he had them pulled right up. The rep was very knowledgable on the vehicle and there was no need to ask for a test ride – it was provided. All in all pricing was right and the entire experience took about 1.5 hours. Eeven when I picked up the vehicle the rep spent the time going over its operation with me. Definitely would recommend.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
No
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Name of Your Salesperson
Baumert, Michael
My Dayton Toyota Scion reviewDayton consistently has one of the worst ratings in service and vehicle purchasing. I was interested in buying a toyota vehicle and still am because I have been treated well before at other locations. However, this branch, in my experience after traveling across the country, has been one of the worst staff imaginable. Beginning with the attitude of the staff and the sales manager Michael Baumert. I recommend avoiding this dealership altogether because although the junior staff are much more approacheable/honest, the salesmen you will interact with will pressure and treat you without the respect you expect from a professional organization. The service from this individual was terrible and I wonder how he even sells cars. The goal, I gathered from his attitude and willingness to negotiate, was to get me out of their dealership instead of encouraging a purchase. I did not feel he took me seriously and kept asking are you willing to buy today, and I kept answering if the price is right. Unless you are interested in buying at an appropriate price, decided by staff, they will not cooperate and will hint to kick you out in ill-mannered selfish ways. IF YOU DO NOT WANT STRESS/AUTOMOBILE PURCHASING PTSD AND BELOW AVERAGE SERVICE, then AVOID MICHAEL BAUMERT/his junior staff AND AVOID THIS DEALERSHIP IF POSSIBLE. Read the reviews from others if you need further persuasion.
Dear Carmichael,
Please accept my sincere apology for the treatment you received at my dealership. As an eleven-time Toyota President’s Award winner, we have always been committed to providing high quality customer service. You may find evidence of this at our website DaytonToyota.com or at the independent site DealerRater. However, based on your review on this website, you did not share that experience. That is very disappointing to us. I have reviewed your comments with our sales managers and with Mike Baumert. We take them very seriously. As I have no other way of reaching you, please don’t hesitate to call or email me directly so I can try to make this right.
Yours Truly,
David Nappa, President, Dayton Toyota
732-997-1880 Direct
[email protected]
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2010
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Vehicle make
Prius
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Service Technician
The smoker
My Dayton Toyota Scion reviewDayton Toyota made an appt for me to do recall work on my Prius (brakes – 45 minute job). They made, confirmed and sent a reminder for the day and time (2PM). Dropped car off at 8am….went to pick it up at 3:30….was not touched….reason they gave “you did not wait”. Asked for new appt…8am was given, confrimed and reminder sent….dropped off at 7:50 am….waited until 9:30…made a call to get to work….recieved call from them at 2pm..car done..glad I did not wait! Brakes were supposedly fixed…we will see. Here is the best..whoever test drove the car must have a smoker,,,car stunk and I even had cigarette ashes on my passenger seat. Went back in to complain and the technician said “I will have to see who worked on the car and say something”…Wow!, that’s satisfaction…no apology, no nothing. Sent emails to service, service manager and president Dave Napp…..no call, no email, no nothing…..But there was this…an email on Friday letting me know that I had “missed m7 8AM appointment”…amazing….this service department is screwed up, I am looking for a new dealer to service this car going forward. Too bad I did not buy it someplace else.
Please accept my sincere apology for the treatment you received at my dealership. We should have serviced your Prius on your first visit (whether you waited or not), your car should never smell like smoke or had ashes on the seat, we should have immediately apologized and cleaned your Prius and you should have received accurate information from our online appointment scheduling system. Finally, you should have received a response to your email from our service department, service manager and from me. I have reviewed your comments with our service manager, Walt Paserba. He remembers trying to reach you. Unfortunately I honestly do not remember receiving your email, again my apologies.
As an eleven-time Toyota President’s Award winning-dealership we have always been committed to providing high quality customer service. You may find evidence of this in customer reviews posted to our website DaytonToyota.com or on the independent site DealerRater.com. However, based on your review on this website, you did not share that experience. That is very disappointing to us. Please don’t hesitate to call or email me directly so I can make this right.
We really appreciate your business and value you as a customer.
Yours Truly,
David Nappa, President, Dayton Toyota
732-997-1880 Direct
[email protected] Email
David Nappa,
Stop talking and do the right thing.
How hard is it to improve your sales and service processes?
Actions speak louder than words!
Quit posting your standard response to the reviews. Admitting one’s mistake is a sign of greatness even if the mistake was based on ignorance.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2009
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Vehicle make
toyota
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Service Technician
michael dooley
My Dayton Toyota Scion reviewThis dealership is full of nasty employees at a time when they really need to be understanding. I made an appointment to get this “sticky gas pedal” fixed and was still told I would have to wait about 2 hours. The fix itself is about 15 minutes. When I explained I can’t wait that long — maybe the person with whom I made the appointment should said something about a long wait time — Mr. Dooley stated, while laughing at me, “well, you’re not going to get another appointment for 3 weeks.” I experienced this problem with my car, but it had nothing to do with the gas pedal. I was in neutral — I drive stick — and not on the gas and 2 times the car red lined for no reason. I firmly believe with Steve Wozniak and other people that say this is an electronic issue and the gas pedal is a cover up from Toyota. After I explained to Mr. Dooley that I could wait because I don’t believe they’re really fixing the problem anyway he, once again, laughed at me and said have a nice night. I turned around to leave the dealership and this Mr. Dooley states “He must be an engineer.” I don’t know why Mr. Dooley waited until he thought I could no longer hear him, but I could. I confronted him and he was really nasty. Almost as if he were showing off for the 3 other employees standing around doing nothing, who also chimed in saying I was off base. I will never go back to this store. Next time be a man, Mr. Dooley, and speak to me and not about me when I leave. And everything I said here is exactly what I said to Mr. Dooley, probably much less than what I said.
Dear Dadmaddie,
I believe we have exchanged emails about your experience. Again, please accept my apology for the treatment you received from Mike Dooley. Mike has been with us for more than seven years and is often recognized by our customers for going above and beyond the call of duty to make them happy.
However, based on your review on this website and your email to me, you did not share that experience. We really appreciate your taking the time to share your feedback. We take it very seriously and we have reviewed it with Mike and with our service manager, Walt Paserba.
Thank you again for sharing your comments and please don’t hesitate to call or email me directly anytime.
Yours Truly,
David Nappa, President, Dayton Toyota
732-997-1880 Direct
[email protected]
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Dayton Toyota Scion reviewBought a Toyota certified Camry in 2008. At the time of purchase was shown a car fax record with no accident and was assured of “no accidents”/”major damages”. Guess what after 1.5 years I came across Toyota service records and found out that the car does have accident and major body work done in the rear side around Aug 2007 (way before it was sold).
Main toyota says its not their problem, dealer is responsible. Despite writing to customer service of dealership nothing has happened till now, waiting to hear back. Planning for legal action against the dealership for fraud.
Anish,
As you know, we were not aware of any previous accident with your car when we sold it to you. We have shared the original, clean Carfax report we received at that time. We have also offered to inspect and guarantee the trade-in value of your vehicle. Please let me know if there is more we can do to help.
Sincerely,
David Nappa
President
Dayton Toyota
732-997-1880 Direct
[email protected]
David Nappa,
Stop talking and do the right thing.
Refund Anish $2000 for selling him a car that had been in an accident.
Actions speak louder than words!
Quit posting your standard response to the reviews. Admitting one’s mistake is a sign of greatness even if the mistake was based on ignorance.
I will recommend that Anish post his review on dealerrater dot com and yelp
Anish,
Please file a lawsuit against David Nappa in Small Claims Court.
That is the only thing that will bring him to his senses and take him away from his flowery prose.
Contact the local paper so that they will publish an article about your lawsuit. Take care.
Anish,
You have 6 years from the date of sale to file your lawsuit.
You will recover your filing fees when you win (and you definitely have a strong case to win).
With the bad publicity that the dealership will get with the lawsuit, they will be begging you to settle.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
DK
My Dayton Toyota Scion reviewstay away if buying a used car…unless a certified Toyota…if other make, definitely bring a mechanic with you…will be the only chance to have problems taken care of…seriously, a mechanic will add leverage for negotiating….for a guarantee…you may need to bring a lawyer to get any sort of real guarantee…don’t expect anything unless in writing and that’s where the lawyer comes in…kidding but hopefully you get the point…get it in writing and be as explicit as possible…cite scenarios if you have to…also, don’t be suckered for etched glass and any sort of wheel plans…state up front that you do not want…salesmen weak on following up once the deal was made…very weak
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
NO ONE HELPED ME!
My Dayton Toyota Scion reviewNOT FRIENDLY!! i’ve never seen such bad “customer service” in my life!!!!!
The employees there were not very friendly, when i walked in.. pretty much all of them just glared at me.. not saying hi.. or asking if i needed help.. i walked before this older asian lady and they decided to help her first, then assumed that i was with her as well… very disgusting.. bad service… pushed an employee who was leaving on us.. and almost racist. do not go therei was infuriated!! who do they think they are?all sitting on their bottoms.. and not doing anything.
I agree, their personnel need restructuring, starting from the top if they cannot get this right. Either work properly or someone who’s much better than they are will become replacements.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Gene Bunnell
My Dayton Toyota Scion reviewI’m sick of seeing reviews from people that probably deserve exactly what they got. In my experience if you treat someone with respect they will reciprocate with the same. If you walk in to a dealership expecting to get scammed and acting holier than thou then I would expect the unfortunate person dealing with you to give you exactly what your looking for.
I dealt with Gene from a phone call to the deal closing and although I can never say for sure what the invoice price was I feel I was treated fairly and got what I wanted. A beautiful 4runner sport w/15k miles just like it said on the website. They gave me more for my trade in than it was worth and got the damn thing done.
Of course salesman want you to buy now morons that’s their JOB.
I just wanted to saet the record straight – I’ve read to many reviews of ppl bitching about the most insignificant things and telling others not to buy here or there. Dayton Toyota is car dealership they make deals – if you as a consumer don’t like it then don’t buy there but don’t give a bad review AFTER you buy their car. Your the reason that salesman need to be high pressure because your too ignorant to make your own decisions.
Thanks Dayton Toyota – I love my new Toyota and I’ll be glad to refer biz your way.
BT
congrats for being one of the very few who are satisfied with the dealership…..
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Gene Bunnell
My Dayton Toyota Scion reviewOn April 4, 2009 drove all the way to Dayton Toyota in Dayton, NJ from Annapolis, MD to see a demo highlander advertised on the internet. The car was nice and had everything I wanted on it. When filling out the paper work I was informed that $165 was mandatory to pay for insurance and protected me when the car was stolen. I would receive $3000 back. I informed him that thats what car insurance takes care of and he said no this is better and its mandatory. You have to pay it. I had it charged to my Discover as well as the $199 to process the tags and title fee which they are not doing because I live in Maryland and am doing myself. I then questions the exact info on the policy and was handed a sheet that gave me a small paragraph of info on the policy as well as stated that it worked with the insurance company the car was insured with and was only good up to 30 days of when the car was stolen. At the bottom it had an accept box or decline box. I was totatly annoyed at this time. Here I was lied to about the policy being a “done Deal” “had to pay” when I could clearly decline it. I wonder how many other people they had lied to about this and added an additional $165 to their bill just so they could line their pockets.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Renny and Bob
My Dayton Toyota Scion reviewDo not use this dealership to buy any car. They are a bunch of scam artists.
Got a verbal quote (they don’t give written quotes) for 2009 Corolla LE for $17,800 with all fees including taxes and registration from Renny. Two days later, they said $17,800 was the base price and the price didn’t include tax and registration. The price was now $19,200. We haggled and the dealer gave us the “I’ll talk to the manager” routine. I haggled down to $18,500 and bought the car and transfered my old plates.
Two days later, they said DMV couldn’t do it and they have to charge me $192 for new plates. What a complete crock of sh*t.
DO NOT USE THIS DEALERSHIP.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
forgot
My Dayton Toyota Scion reviewI bought a used car from this dealership a few months ago. The car gave me a lot of problems. I couldn’t return the car even though they knew it had problems but never told me b4 the sale. Not recommended.
I have exact same experience as yours, infact mine is worse. I was sold accident car as Toyota Certified. I am planning legal action, let me know if interested in joining. Multiple lawsuits on similiar charges might have a huge impact on these guys.
Have an attorney now ~ I see that I’m not the only one that was treated unfairly. I was scheduled twice for arbitration which has been postponed twice by Dayton’s legal counsel; just heard it may be September now. We are going on 15 months now that I’ve been fighting with Dayton Toyota. Sold me a “brand new” car off the showroom floor – I come to find out over $1300 worth of work was done to it (had to be my own detective) and it was in the shop for almost a month. Was lied to over and over. I got to my boiling point which takes a lot and hired an attorney. Too much to write, however, if you would like more information on my experience with them, you may contact me on my cell phone at 856-495-1761. I would never recommend them to anyone!!!!!!!!!