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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
David
My Fidelity Ventures reviewVisited with a friend to pickup a car. Upon signing final paperwork, we were told that the two year warranty (oil changes, tire rotation, fluid change etc…) was dependent on us giving them two five star reviews. Upon our protest, we were told this was company policy and that we should talk to the owner who is out of the country for at least two more months. Disorganized, unprofessional, rude and cheats, I was appalled at the way they did business. Stay Away.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Eddie
My Fidelity Ventures reviewVery friendly people.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Summer
My Fidelity Ventures reviewI bought a car from Fidelity Ventures. I had a issue with the car after I purchased the car although Summer and the owner were able to get the issue fixed with the mechanic. Other than that car was perfect.
Summer was ab;e to help me buy the car I wanted.
Thank you
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Summers
My Fidelity Ventures reviewDo not buy a car from this dealer. Crooks, Criminals, Rude, No Integrity. My son worked and saved up his money for a down payment on one of their cars. My son purchased the car and within not even 2 weeks the motor went out. I had two mechanics look at it, and both mechanics stated the car should not have been sold to the public. Metal bearing all in the engine. This dealer would not even help pay for the engine to get repaired, not even half. They just took my son money, and he still had to come up with more to get it repaired. Summers, Angel, and all are crooks. Stay far away from this dealer.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Summer
My Fidelity Ventures reviewWe found our car through carsdirect.com and the people at Fidelity Ventures were excellent. I submitted a credit application thorough their web site and within 5 minutes they called me and had approved me for a loan which was 2% below my credit union. Summer was awesome to deal with and had all of the paperwork ready for us when we came in. There was no sales pressure and she was very caring to help us with our needs for the 2008 Honda Accord we purchased. I would definitely recommend this broker to other people. Thanks again Summer!!!
I just want to say hope that you enjoy your new car. remember us when you buy your next car and I will help you out to the best that I can.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
steve
My Fidelity Ventures reviewGreat guys to work with. Really impressive
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Rock
My Fidelity Ventures reviewDefinitely recommend. Love my Bmw, no complaints
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Joe
My Fidelity Ventures reviewDefinitely the right place to purchase a new used car for a wholesale price. After reviewing and test driving a Lexus, BMW, and Infiniti as well as looking at the carfax reports for free I had my heart set on the Infiniti. I couldn’t be more happy with it even though it was a difficult choice since all the cars were in excellent condition and drove to my satisfaction. The process was hassel free and sufficient unlike most car dealers and the savings couldn’t be beat anywhere else.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Rick/angel/summer
My Fidelity Ventures reviewHorrible.
Manager (Summer) is disrespectful and rude. She doesn’t know what’s going on and has no authority. I have a video of her ignoring us. She put headphones in and started playing on her phone. She wears sweatpants and jean shorts to work. Unprofessional.
She doesn’t care about people. I’m not even the one getting the car and I can see this. Why is she in this industry?
She told my brother, I will postpone your car if you keep asking questions. We recorded this!
4 groups of people came in and were helped and left before us. We’ve been sitting here for 2 hours! He said wait, I’m on the phone….
Finance manager (angel) is rude and unhelpful.
Joe is an employee and is pretty good.
The owner is never there nor is he available but is a cool guy. When it comes to business, unreliable. He wouldn’t answer his phone because he was at an auction.
They wouldn’t tell us the steps needed before my brother gets the car. He already put money down to reserve the car and had $3000 cash for down payment.
It has been about 2 months of coming up here and no progress.
Today, I told him to ask for his money back and now the owner answered his phone and they said he can get the car today.
This place is a joke. And it’s not just me. I watched good people go in and out of this place for 2 months. You’re not going to get a car within the first 4 weeks.
Stay away from that place!! I had a bad experience also and did not buy their piece of junk. The owner Ramin was very rude on the phone when I did not purchase the car and I had to hang up on him. They are very unprofessional and I am very surprised they are still in business. I was there 2 years ago. A very shady business at best. When I drove up to the place I had a very bad feeling just looking at the business.
Stop getting hi and selling weed you piiss too many off they will let DEA Investigate you and put u be ide the bar
Stop getting hi and selling weed you piss too many off they will let DEA Investigate you and put u behind the bar, if you got problem talk to the owner im sure they can help you,
Stop getting hi and selling weed you piss too many off they will let DEA Investigate you and put u behind the bar, if you got problem talk to the owner im sure they can help you,
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
PJ
My Fidelity Ventures reviewGreat Customer Service
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Joe
My Fidelity Ventures reviewit was a good experience. I recommend this dealership to anyone looking to buy a used car that is in great condition inside and out.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Ramin
My Fidelity Ventures review2004 Cadillac Escalade | 83,000 miles | Purchased
Environment:
The operation is a bit different than the normal car lot. You must schedule a test drive since the cars are kept in a warehouse environment. At first I was a bit put off by this however, it prevents tampering and people taking the cars out for a joyride with no intent to purchase. The inside offices could use some work however, I dont have to work there so it really wasnt a deal breaker because the office space is unkept.
Test Drive:
We test drove the 2004 Cadillac Escalade on a Saturday afternoon and found the car to be in better than average condition and priced below average dealer resale. The sales people let us walk around the warehouse and look at other cars we were interested in with little pressure.
Sales Staff (Ramin):
The questions Ramin asked were reasonable such as “price range/budget” and “size of vehicle needed” – Just be aware that English is not his native langauge so some things could be taken the wrong way. For example; we told Ramin our price range was $10K-$13K. While walking the warehouse we inquired about a Tahoe that was $18K – His response was “You cant afford that” – What I think he meant was “It’s outside the price range you gave me” – I dont think he was trying to be rude, just English as a second language can be hard.
Buying Process:
My communications with Ramin and Summer was primarly via email. We negotiated a price that was agreeable to both parties and closed the sale 2 days later. I recommend using email to prevent you from becoming emotionally attached to the vehicle in case the deal falls through.
Considerations;
1. These are used cars – Know what you are looking for and any potential issues with the make/model you want.
2. If pre-sales repairs are needed get the reciepts.
3. NEVER pay cash, always go through a bank to give yourself some breathing room and in the event you need to walk away you havent left any cash on the table. You can always send the payoff to the bank once the loan has funded.
4. Money Down – I would never recommend putting money down on any car at any dealership. If you are a serious buyer it will show and in the event the deal falls through you havent lost anything but time.
5. These guys operate in a warehouse environment – schedule the appointment and appreciate that the cars are not sitting in the elements or being test driven by a bunch of high school kids.
6. Language could be a barrier if you are sensitive.
Peace of Mind:
I read the other comments about the cars being low quality auction cars. Most used cars are auction cars. This isnt a big deal to me since it usually involves the age of a car and/or milage.
These guys offer a free CarFax right on the website so you can get the vehile history without ever contacting the dealership. Most major dealerships dont do this.
My Rating:
I selected 3 stars for items that were neither negative or positive.
I selected 4 stars for those areas that that were impacted.
Pricing – Price was inline or below retail pricing
Time – closed the deal in 2 business days
Promises – Vehecle neede a battery. New battery was installed and reciepts were provided
Treated – Ramin and Summer were both professional and stayed open late the evening I picked up the vehicle.
Recommend Dealership:
If you find a car you are interested at this dealership I would recommend going to look at it. As with any used car, know what you want and know the problems the make/model could potentially have. Use the CarFax report.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Steve, and the owner Ramin?
My Fidelity Ventures reviewStay away, save your money, time and frustration.
Don’t trust anyone there, Steve, Ramin or Summer. They will all look at you with a straight face and lie to you.
They told me the car I was looking at had not been wrecked/damaged but the car had major body repairs. The carfax said it had no damage but it had significant repairs. They said they did not know about the repairs but Steve walked right to the areas on the car that had been repaired when I mentioned it to him. The car is still listed and it still shows a clear carfax.
The owner would not refund me the $200 after it was inspected and determined that it had body damage that had been repaired. He then said the $200 refund was for mechanical issues only, not body damage. He owner told me that I owed him more than the $200 because I wasted his time looking at the car. He continually screamed at me and tried to get me to buy another car, any car.
He appeared desperate to sell a car. I have never experienced anything like this in my life. Kind of frightening actually.
They said they purchased the car from Park Place Lexus, the carfax said it had 4 previous owners and the last owner was from Conway Arkansas. Park Place Lexus is not in Conway Arkansas.
They originally didn’t want me to look at the car twice and said I must not be a serious buyer if I want to look at it twice.
Car was dirty, they said it had been detailed but it was a mess. I found food in the console.
The office is filthy.
They ask for personal data/information as soon as you walk in the door.
Another customer was in the office saying that the car he bought before was having engine issues and that all of the coolant ran out when he was driving it home.
Don’t waste your time here.
I ask the dealership about ur unhelpful comments which almost cost me a good deal, they said some of our competitions placing bad review which they will take legal action against them, as my experience,
Definitely the right place to purchase a new used car for a wholesale price. After reviewing and test driving a Lexus, BMW, and Infiniti as well as looking at the carfax reports for free I had my heart set on the Infiniti. I couldn’t be more happy with it even though it was a difficult choice since all the cars were in excellent condition and drove to my satisfaction. The process was hassel free and sufficient unlike most car dealers and the savings couldn’t be beat anywhere else.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
ZAD
My Fidelity Ventures reviewJust got a toyota 4runner, I trust them and got the car without mechanic check, great price and great car, after the buy I toke the car to my mechanic he told me car has not any issue, thanks fidelity
FAKE REVIEW
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Ray
My Fidelity Ventures reviewgot a car from them, after 2 days got some issue with car called them, i didn’t take warranty, but they send my car to their mechanic shop and fix it fine and very cheap.
the car i got $1000 less than another dealership, thanks fidelity
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Summer
My Fidelity Ventures reviewI just recently bought a 04 Lexus GX470. There was a small issue and they fixed that issue for me before I picked up the car. I am glad that I got this car it rides and drives like a dream.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Andy
My Fidelity Ventures reviewAbsolutely satisfied, great job and great car
They have definitely earned my recommendation and future business!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Zad
My Fidelity Ventures reviewthis is my 2nd purchase..the service has been excelent
Everyone did a great job helping us get our new car
I am very pleased and satisfied
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Ramin
My Fidelity Ventures reviewgot MERCEDES E320, Best Deal In My Life.
thanks fidelity
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Steve
My Fidelity Ventures review2 Years ago i got a toyota sequoia 2005, until now without any problem and i went back to them to buy a car for my daughter
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Summer
My Fidelity Ventures reviewgot Cadillac Escalade 2008, Great Price, Great Car And Great Dealership
thanks
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
ZAD
My Fidelity Ventures reviewgot a BMW X5, great price, Great car and great dealership, thanks Fidelity
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
ZAD
My Fidelity Ventures reviewi got a mercedes 2005 with just 55000 miles, amazing price and nice car $2000 Less than another dealership. great investment, if u want to save i highly recommend them.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Ray
My Fidelity Ventures reviewbought Lexus RX400, nice car, good price, good service and good stuff , thanks fidelity ventures
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Ray
My Fidelity Ventures reviewjust got a mercedes c240 2005, great deal, thanks fidelity
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
ZAD & RAMIN NIA
My Fidelity Ventures reviewJust got a LEXUS GX470 from FIDELITY VENTURES FOR EXPORT TO RUSSIA, Fast shipping, the car is exactly they said, Cheaper than all dealership in USA i was searching in OVE , Cars.com and all websites.I’m so happy, thanks fidelity ventures I’ll back for buy more cars from you
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Zad
My Fidelity Ventures reviewNice Cars, Good Prices, I Like FIDELITY VENTURES
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Ray
My Fidelity Ventures reviewPurchased a car, engine blew up before I got home after the ONLY question I had, “would this car make it back to Lubbock”? answer I recieved was…this car would make it to NY and back. As of 72 hrs after the purchase….no reply or returned emails. I paid a few thousand dollars for a paper wheight!!!!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Mumbled Words
My Fidelity Ventures reviewSo glad I read this before driving up 2 hours to dfw
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
steve
My Fidelity Ventures reviewsorry dealership, do not buy Ramin is a crook,selling bad cars. cars are too high
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
summer
My Fidelity Ventures reviewVery unprofessional, rude, would never buy a car from these people
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
'owner' would not state name
My Fidelity Ventures reviewThis was possibly the worst customer service i have ever had. I called about a mdx posted on Craigslist and whoever answered immediately asked for my contact information, i asked to hear more about the vehicle before just giving out my personal information. I was then screamed at and was told he wouldnt give me any information and i was obviously not a serious buyer if i didn’t want to give my number. When i asked his name he said he was the owner. He proceeded to scream at me when i told him not to speak to me that way. He told me to shutup started cursing at me and then hung up. I would never even come close to stepping foot on this obviously mentally unstable man’s dealership and in my opinion he needs to be taught how to.speak to
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Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
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Name of Your Salesperson
steve
My Fidelity Ventures reviewrun and don’t look back. even if they have the car of your dreams – don’t waste your time. owner is dishonest and treats his customers horribly. worst car buying experience i have ever had.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Summer, Ramin
My Fidelity Ventures reviewTERRIBLE EXPERIENCE!!! Drove several hours to see car. Test drove it and looked it over. One staff member was arguing with another salesman in front of us. Got differing stories on the history of car. Did not buy the car because we could not agree on a price and their lack of info. The car needed repairs, a confident history was not given. The person I dealt with on the phone(Ramin-owner??) was not there in person after he said he would be the day before. He proceeded to chew me out on the phone for not buying and then send a rude text to me!!! He should have paid me for my waste of a Sat. to come down and be treated so rudely. I told him I had red flags since I received differing information from him and his staff. Seriously! Do not, do not bother going to this unprofessional excuse for a dealership!!! I honestly do not see how they have any business with this attitude of uncivilized behavior and how he thinks his cars are just perfect, puke puke!!!
the reason they are in business for 25 years they do sale quality cars at the discounted prices and they cant effort to loss money with people that want to waste time, if you are a serious buyer im sure they work with you.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
sales lady never introduced herself
My Fidelity Ventures reviewHorrible experience! Saw three volkswagens online so we stopped by on a Saturday to look at them. In between cigarette drags, the saleswoman yelling at us from the door of their warehouse informed me that one was sold and the other two were being worked on. The then continued her conversation with another employee at the warehouse. We began to drive off but turned around to look at some of their other cars. Getting to the locked office door (it was about 10:30am), the lady was surfing the internet and I asked if we could look at a Toyota Solara we saw online. We looked at the vehicle, agreed on a test drive, and while waiting in her office I wanted to make sure it was okay if I had the car checked out by a mechanic if we wanted to buy it. Again between drags of her cigarette she informed me that they would require a “$200 non-refundable deposit” aka a FEE to check the car out. I asked if this would be taken out of the price of the car and I was told that it wouldn’t. Anyway, they appear very employee friendly because as soon as I said no, she beat me to the warehouse door so she could yell at the employee pulling out the cars. We found the door ourselves. I haven’t had the bad experiences that many of the posters here have but if their customer service is any indication of the quality you can expect from their cars or the whole buying experience, then you SERIOUSLY should not waste your time here.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Summer/Steve
My Fidelity Ventures reviewi was told nice Dodge Dakota on the phone, car fax and NO accidents, 1 owner etc. Then after arrival, told it has a new trans. purchased vehicle took back home, transmissions failing, not confident to drive across town. Owners on vacation, lets wait a week, NO. contacted BBB, and letting you all know, it was dirty, inside and out, low on oil, water and NO new transmission. Run from here, or you may be walking soon!!!:mad:
Now I am looking and I am almost to purchase a vehicle from here, but I want to make sure that I am making a wise decision and before I do anything, I always do a check online. I appreciate the feedback and thank you b/c you have helped me make my decision.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
1999
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Vehicle make
Honda
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Service Technician
My Fidelity Ventures reviewRamin Nia is a liar and a thief. He said he would fix the “clanking” noise, service the car and inspect it. He only inspected the vehicle. We refused the car because it clearly hadn’t been serviced when we went to pick it up. So we agreed to have it delivered on a Saturday. Instead he delivered it Friday night it the dark via text message. Within 14 days the car had broken down. The mechanic said it had never been serviced and the “clanking” noise was the catalytic converter which had not repaired. Needless to say, Ramin Nia never returned our phone calls or emails. We filed a complaint with the Department of Motor Vehicle Enforcement Agency. They were fined for many violations, but dropping off a car in the middle of the night isn’t one of them. Buying a car from this dealership is like throwing your money down the drain.
Thanks for the review, it made a decision for me.
” I am really happy with the car I got at auction. What a great deal. Thanks for your service and for your help.”
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auto auctions
” I am really happy with the car I got at auction. What a great deal. Thanks for your service and for your help.”
===========================
auto auctions
I just got the car from this dealership, I’m so happy, good price, fast paperwork, good stuff
I HAVE BOUGHT 2 CARS THREW THEM AND THEY ARE GREAT CARS WITH NO ISSUES.
YOU NEED TO CHECK THEM OUT.
Do not buy a car from this dealer. Crooks, Criminals, Rude, No Integrity. My son worked and saved up his money for a down payment on one of their cars. My son purchased the car and within not even 2 weeks the motor went out. I had two mechanics look at it, and both mechanics stated the car should not have been sold to the public. Metal bearing all in the engine. This dealer would not even help pay for the engine to get repaired, not even half. They just took my son money, and he still had to come up with more to get it repaired. Summers, Angel, and all are crooks. Stay far away from this dealer.