YATES BUICK GMC in GOODYEAR, AZ treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time.
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Bought a new truck from this dealer, got the usual treatment during the purchase, I noted that the truck had a minor problem that needed to be addressed during the sale, so they said no problem bring it back in and the service department with take care of it. Well I have had the truck to their service department on three separate occasions and on each occasion the service advisor has alternated between deliberately ignoring or talking in arrogant and condescending tone. This demonstrates to me that this dealership cares nothing about their customers beyond the sale and to make matters even worse the vehicle is still not fixed, in fact they have not even tried to fix it, they just call me to pick it up with the defect is still present… and when I point that out they act like they are completely shocked and tell me I will need another appointment. Never Again!
On behalf of everyone at Yates Buick GMC, I would like to apologize for the negative experience that you recently received at our dealership. I assure you that 100% customer satisfaction is our utmost priority, and I would like the chance to show you how important this value is to us, as well as discuss with you the problems that you encountered at our dealership. Please contact me at your convenience. Sincerely, Scott Hoffmann, (602)-418-7650, [email protected]