Home Page Bob Valenti Automall Chevrolet, Ford, Chrysler Dodge Jeep, Volkswagen Mystic,Connecticut, 06355 – Serving Mystic, Westerly, Stonington, Pawcatuck, Norwich, Groton, New London
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Mark was very nice, the wait was reasonable, the facility is nice. I checked the oil the morning after the service and it was filled a full 1″ above the max fill line on the dipstick. This can have serious and expensive consequences for both lubrication and bearing seals. This can only happen if the level was not checked after the service (unacceptable quality control) or it was done on purpose to insure a more expensive repair down the road. Additionally, the tiire pressures were overfilled to the max pressure allowed by the tire mfg rather than the recommended pressure by volkswagon. A dealer should know this! When brought to the attention of Mark, he accepted full responsibility, no excuses, and his mgr told me to bring the car in and it would be corrected. A full 14 miles from my home, but at least they were interested in getting it rectified. Have been a customer of this dealer since about 1990 and have purchased three cars. It used to be great, but in the last few years I feel like you really have to double check the work