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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Brant
My Liberty Auto Sales reviewAwesome Car Buying Experience!! I live in Stafford, Va and I called around in Stafford because I only had $1000 to put down and a small acura integra not big enough for 3 car seats in the back and no heat. The dealerships I called on 610 did not want my business, one guy said $1000 would not be acceptable with their processing fee charge…I felt frustrated. Went on craigslist, called Liberty, spoke to Brant–he was AWESOME from the 1st call! He directed me there, met me outside, helped me pick out a bigger car than what I had, a lot less miles, with $1000 down and LOW monthly payments. And the best thing, theres no credit check! It was easy financing, my sales person was awesome and I love my Honda accord! I would highly recommend them to my friends and family.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
FRANK
My Liberty Auto Sales reviewI don’nt usually provide endorsements to”Used Car Dealers” bit I have been so impressed with my recent transaction with you that I made this exception. As you know I recently purchased a Pontiac Firebird year 2000 from you and I must say it’s the “Best Deal” I’ve ever had with a used car purchase! The cooperative method the manager worked with me must be highly comlimented. I really enjoy my new “Toy” and I receive frequesnt comments about what a sharp car it is. After driving it for over a month,I have really come to enjoy this car. It is giving me hreat gas milege over 22 MPG and is a smoth riding car with no mechanical proplems. Thanks for “great deal”. Dick Wilz, Louisa, Va
We appreciate the nice review written by Mr.Dick Wilz of Louisa, Vs. Liberty Auto Sales and the owner and manager always do the best to be sure our customers get the best quality service and obtain quality vehicles at reasonable prices. We offer quality cars at the best possable prices and we work with all our cutomers to get them financed; no matter what the credit situation. Submitted by; Frank Kalita, General Manager, Liberty Auto Sales,LLC; Fredericksburg, Va 10/31/2012
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Frank & Edwin Paz
My Liberty Auto Sales reviewAfter we purchased our Subaru, we discovered oil leaks on the engine. Frank said to bring it in and he would have it fixed. He gave us a loaner car (free) to drive while they gave our Subaru a THOROUGH going over. They removed the engine and disassembled it. They replaced both front and rear seals, replaced the oil pan gasket. They replaced the rack & pinion seals. When they got done it is like a new engine, shiny and dry as a bone. We still had at 30 day 50/50 warranty where I should have paid half but they did all of it for FREE! They were WAY ABOVE AND BEYOND what I expected. They delivered on every promise they made, and did the repairs right the first time… no repeats. I HIGHLY RECOMMEND Frank and Mr. Edwin Paz for their outstanding, friendly, sales and service to anyone looking for a good used car at an affordable price.
We here at Liberty Auto Saels;LLC; allways put the customer first; without happy customers we get no-repeat business. We alkways honor our warrantys; we normaly give a 90 day 50/50 warranty and in addition we offer extended warrantys that cover major componets; these warrantys are a additional option and are from Pennwarranty Corp/ and we also offer Diamond Warranty these are basic Poertrain Warranties and can written from 3 months to 7 years depending which vechile you purchased. In regards to some of the negative complaints in these comments I can say not one person has a legal or moral basis verifiable complaint; based on the fact we correctly and legaly took care of any legal issue in a prompt and effective manner.In this world you can not please everyone, and we do our best but we are only human. Frank Kalita, Manager Liberty Auto Sales;LLC
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Omar from Chile
My Liberty Auto Sales reviewI love my Saturn! I was able to get a good car that I could afford, at a great price, that has been absolutely reliable and fun to drive!
Without going into too much detail regarding my personal financial situation with my credit. I found the whole purchasing experience very stress free, and, I very much appreciated (Salesman Omar ) showing me how the stick shift transmission worked on the Saturn, and giving me the confidence to know that I can still drive a manual transmission car, which is exactly what I wanted, because of the current gas prices.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Frank
My Liberty Auto Sales reviewwould like to say Thank you to the Store Manager Alma she was very helpful and answered all my questions that I needed to know and I would deffinitley recommend people to come here!
Thank you so much David you comment are very appreciated.
Store Manager
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2003
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Vehicle make
Ford
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Service Technician
Frank
My Liberty Auto Sales reviewExcellent experience i had buying a car. They made buying car experience awesome and made it easy for me. i was afraid to go buy a used car but with the warranties they offered and peace of mind made me change my mind. Thank you very much.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Frank
My Liberty Auto Sales reviewDO NOT BUY FROM THEM. Had the car two days engine blew up. Got it back after 2 weeks. Drove it one day the transmission went out. No windows go up or down. To fix the car right cost more that what I bought it for. Carfax says the miles are not accurate. So can’t trade that piece of crap in. Have proof of everything.
I did not mean to say I would recommend this dealership. I DO NOT recommend this dealership.
This person that claims to have purchased a vehicle gives absolutly no verifiable proof; does not say when or what type of vehicle; does not state if she purchaed a vehicle as is or with a warrnty; very shady complaint with no proof no details…………we stand behind all our cars.Sales Manager Frank Kalita, Liberty Auto SaLES
Yes the person makeing this complaint recently has her car reposeed from us. I will use the name as Jennier and not mention her last name; she has made several false complaaints about our company she is very vindictive; she traded a Jeep in to us claimimg she had the title and the vechicle was paid for; however there was still a lean and it took her 3 months to give us a clean title; she has made numerous false statements and finaly on 12/15/2012 we Repossed her 2002- Nissan Sentra for non-payment; she has used this venue to enter saeveral false staements; basicly she is a vintictive person. Submitted By; Liberty Auto Sales; LLC. Fredericksburg Va. #22405
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
edwin
My Liberty Auto Sales reviewI BUY MI 2002 FORD EXPLORER IM SO HAPPY WITH MY EXPLORER AND THE PEOPLE VERY GOOD AND RESPONSABLE THANKS LIBERTY….
You did not. You work for that company. You used this name to lie to us.
Mr. FaBIAN WAS A CUSTOMER NOT A EMPLOYEE; YOU ARE SO VINDICTIVE; TRY AND GET A LIFE WITHOUT FALSE ACCUSATIONS THAT ARE TOTALY BASELESS……..Frank Kalita, Sales Manager Liberty Auto Sales, fredericksburg, Va
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
FRANK
My Liberty Auto Sales reviewPLEASE BEWARE OF THESE THEIVES….. THEIR CARS ARE CRAP AND IVE FILED A COMPLAINT WITH THE BBB. MY COMPLAINT MAKES #7 FOR THEM, THEY ALSO HAVE AN F RATING WITH THE BBB…. YOU READ RIGHT AN F
THE PERSOM COMPALING GIVES NO DOCUMENTATION TO THE NATURE OF THE COMPLAINT. WE CAN NOT REPLY TO A COMPLAINT THAT GIVES NO DETAILS OR FACTS……..THIS IS A LEGAL FORMAL COMPLAINT WITHOUT FACTS. FRANK KALITA, SALES MANAGER
Again this person Jennifer has made several false entry complaints she is a vindictive person that traded in a Jeep to us; she claimed to have a clear title but in fact did not ; there was a unpaid lean on this vehicle; basicly she committed a fraud; it took us 3 months to get her to pay off the lien vi2 the lien holder. she had made 3 entry on this site with basless lies and now she had her car rpossed for non-payment. Submitted by; Frank Kalita, Manager Liberty Auto Sales, LLC.
The person makeing this response had her car repo by us for no payment. Also she traded in a car to us claiming it was free and clear of liens; but there was a lien on it she basicly commited fraud it took her 4 months to pay off the balance she owed to the lien holder the federal credit union she works for the post office now she is vindictive and the few negative reviews you see on this site were sent in; or set up by her. Basicly she is spreading lies on this site becuse she is a sick vindictive person. Liberty Auto Sales, Manager F. K.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Frank
My Liberty Auto Sales reviewBe careful.
WE RESPECT OUR CUSTOMERS BEING CAREFULL IS ALWAYS A GOOD SUGGESTION NO MATTER WHERE YOU PURCHASE A CAR; ALWAYS GET PROMISES IN WRTING AND DFEAL WITH A COMPANY LIKE LIBERTY AUTO SALES; FREDERICKSBURG, VA. WHOM HONORS THERE WARRANTYS. FRANK KALITA, SALES MANAGER
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2004
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Vehicle make
VOLKSWAGEN
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Service Technician
CHARLES
My Liberty Auto Sales reviewgREAT SERVICE ON TIME QUAILTY REPAIRS.
Of course you would say the aboved comment. AS YOU ARE THE SAME SALEMAN THAT RIPPED ME OFF…….. *****BUYER BEWARE OF THIS TERRIBLE COMPANY***** They have 7 complaints with the BBB
He ripped us off too. Never in my life have I delt with liars and theives in my life. Frank is the biggest liar of them all. My car has NEVER ran right. They claim they fixed it. But go to find out. Everything they said they fixed was done with is non working parts. So we are stuck with a car that doesn’t run. Can’t trade it in cause the carfax says the miles were not accurate. Can you say rollback?
I am so sorry u dealt with these jerks, I urge u to contact the BBB and file a formal complaint
Already did…. And you wouldn’t believe the lies they told them.
I’m sorry that you all had to deal with this terrible company. I don’t get how a company can be this terrible to their costumers and still be in business. They lie, they cheat, they steal, and they don’t get penalized. I lost over $10,000 dealing with these people. I warn everyone that’s even thinking about purchasing a car from this company…BEWARE.
I’ve taken my complaint to the highest level possible, this trasy company has 3 OPEN claims with the State Board and r facing several thousands worth of fines from the board, the more we complain the quicker they will b forced to lock the doors FOR GOOD
Is there a time limit to file a complaint?
Ms.Cutter ( Gibson) purchase a vehicle from us,we did service it on (3) separate occasion. We provided Ms. Cutter a loaner vehicle so she could go visit her relatives out of state. The transmission had no issue other then a sensor unit that was replaced, at no charge to the customer in fact the (3) times it was on our shop, was fixed the problem at ” no charge ” to Ms Cutter..!!!
The car has a regular title and like most cars at one time during it history it was involved in minor accident. There is no frame damage. The CARFAX is clean, there was one entry that was incorrect on the mileage but its been corrected by CARFAX. The mileage we sold and indicated at time of sale is correct..!!!
There is no evidence we sold a defective car to Ms Cutter and we spoke to her and review the car history, we showed her and explained sometimes there is a error in the odometer reporting by a incorrect reprint, we stand by miles we sold this car at to Ms Cutter. There is no false pretenses involved in this instant case.
To conclude we serviced the car each time Ms Cutter had a issue WE DID NOT CHARGE HER NOTHING. THE CUSTOMER TRADED IN A CAR TO US AND INDICATED THE CAR WAS WITH A CLEAN TITLE. HOWEVER SHE OWED MONEY TO HER CREDIT UNION AND IT TOOK HER 3 MONTHS TO GIVE US A TITLE. WE COULD NOT RESALE HER TRADE IN.. UNTIL TODAY MS CUTTER STILL HAVE A BALANCE WITH US..
sincerely
The store Manager
Funny I talked to the person that bought the car. It was a few days after it was traded in. And yes I did owe to credit union. And I have the paper work showing you knew that. You think people are stupid and believe what you write. And you did charge me. I have the paperwork for. That too. Only reason I never had to pay was bbb got involved. So keep thinking people care about what you say. Cause th dealer board knows all about you. Complaints have been filed and waiting for a response.
Response to allegations of Jennifer Cutter on 3/16/2012 Ms. Cutter made THE SAME ALLEGATIONS as noted herein regarding our company Liberty Auto Sales;llc; she filed it with the BBB; Richmond Va; after a complete review of all the pertenet facts on 4/17/2102 the BBB closed Ms,. Cutters complaint after determining Liberty Auto Sales;LLC made a reasonable effort to resolve this complaint. “The BBB has determined that this complaint by Ms. Jennifer Cutter should be CLOSED and will e noted on our companys history reliability report as “Administratively Closed”. We Liberty Auto Sales have a copy of said ruling and will make it avalable for review to any prospective party’s. Manager Liberty Auto Sales.LLC, Fredericksburg, Va #22405
It’s easy for you to send false documents when you have access to them after the fact. You can write up anything when you are in trouble. And the CARFAX was never fixed. Keep lying FRANK people know the truth. The BBB has you rated as bad place of business. Try and talk your way out of that FRANK.
SO SORRY WE DO NOT HAVE A SALES REP NAMED CHARLES; YOU ARE ALWAYS MAKEING UNFOUNDED STATEMENTS WITHOUT FACTS; PLEASE GET A LIFE………..FRANK KALITA, MGR LIBERTY AUTO SALES.
PLEASE GIVE DOCUMENTAION IN REGARDS TO YOUR STAEMENT; LIKE DATES AND SERVICE AGREEMENTS ETC ETC. pROOF WOULD BE NICE. FRANK KALITA, MANAGER LIBERTYU AUTO SALES
The person herein Ms. Cutter Gibson who has made several negative comments on this post had her car repoed for non payment; we have proof she made a false appliaction to purchase a car and claimed the jeep she traded was lien free; we paid her for her trade in a nd she never gave us the clear title becuase ahe committed fraud by stateing the trade was lien free. It then took her 4 months to pay off the federal loan so we could ubtain a clear title, She has posted numerous false allegation that she can not prove on this post, it is my intentions to bring the truth forward to the rreaders of this post Ms. Cutter Gibson is a cold dead liar. We have absolute documentation on these facts. To Whom It May COcern. Also, we are a memebr in Good Standing with the BBB of Va and have no unsatisfied complaints; she lied about that also.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
FRANK
My Liberty Auto Sales reviewQUALITY CAR; GREAT SERVICE; QUALUITY PEOPLE.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Ben
My Liberty Auto Sales reviewI purchased a Volkswagen Passat from Liberty Autos and the car was in great running condition. I kept that car for 2 years and put over 100,000 miles on it. It never gave me any mechanical problems. I’m not sure if the previous statements are correct but Ben is very kind and honest. My name is Rakina and am no way affiliated with liberty. I am speaking on my experience with them. Ben is no longer working there now and I plan on buying a car this Saturday with them. I will write about that experience.
Thanks
Be careful. You’re better off going somewhere else.
THIS NEGATIVE RESPONSE COMES FROM OUR NEXT DOOR DEALER NOVA MOTORS WHO PLACES NEGATIVE INFO IN HOPES TO DEFUSE HIS NEGATIVE REPUTATION.
Thank you for the nice review some of the negative complaints are not backed up by legal facts. Not one person can prove there alleged proplems; MOST ARE FABRICATED AND ARE WITHOUT SOLID PROOF. THE MANEGMENT HERE AT LIBERTY AUTO SALES ALWAYS PROVIDES PROPER SERVICE AND THE BEST AFTER SERVICE HONORING OUR WARRANTYS; WE HAVE SOLD OVER 340 VEHICLES IN THE P[AST SEVERAL YEARS WITH NO UNSATIDFIED COMPLAINTS THAT ARE VERIFIABLE. WE STAND BEHIND OUR QUALITY SERVICE AND WE THANK OUR LOYAL CUSTOMERS FOR THERE LOYAL SUPPORT….
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Frank
My Liberty Auto Sales reviewIn regards to the response on 2/12/2012.
The comment was not made by another dealership. Again, I warn everyone to do their research before working with this company.
The person herin claims they bought a car from Liberty they did not; and we iformed her that the car she had a intrest in needed service before she test drove; she decided to test it anyway; no one pressured her to purchase a vehicle ; I would like her to send us a copy of the allaged car she purchased ; also she has no proof of her alegatiopns other then her heresay statments we have no record of this person having purchased a vehicle from our company…..Thank You Frank, Sales Manager 2/20.2012
THIS PERSON CAN NOT VERIFY A QUALIFIED COMPLAINT BECAUSE THEY PURCHASED A CAR FROM OUR NEXT DOOR DEALER WHO INSTRUCTED HER TO FILE A COMPLAINT THAT HAS NO BASIS WHATSOEVER; WE DID NOT SELL THIS CUSTOMER A VEHICLE AND THERE WAS NO PRESSURE PLACED ON HER; SHE CAN NOT QUALIFY ANY OF HER CLAIMS WHICH ARE WITHOUT PROOF………..FRANK KALITA, MANAGER LIBERTY AUTO SALES.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Frank
My Liberty Auto Sales reviewDO NOT WORK WITH THIS COMPANY! They will lie to you to get you in a terrible car at a RIDICULOUS interest rate, and the next thing you know, you’ve wasted $12000 and a year of frustration.
They will lie and steal from you. I’m warning you, DO NOT even think about purchasing a vehicle from this company.
Response to the allegation noted on December 27,2011 the alleged allegations provide no facts to how they were pressured to purchase a vehicle from us we have no wrtten complaint from this alleged customer; we would like to know the details not allegations that have no facts. The other allegation also gives no names or dates or facts; it’s possible some other car dealer placed these allegations for ther own purposes. Sales Manager FK Liberty Auto Sales
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
FRANK
My Liberty Auto Sales reviewI went to this dealership 12/05/09 to purchase a 2003/honda/accord silver/ex. This car was priced at 10900.00 online. I was able to negotiate the price to 10300 but no lower. I was told to put a down payment on the vehicle and the vehicle was taken down off their website as sold. I did this during the week on a Thursday. I advised Frank I would be arriving on a Saturday to pick the vehicle up if all is well.
First sign of danger, the vehicle was getting a “look over” when we got there.:confused:. The dealership had days to do this why now??? So I had my Fionce with me and when it came time to test drive the car he did and the TRANSMISSION SLIPPED:eek: We were in Fredericksburg in the snow stuck. The car was in drive ….all the drives and nothing. Thank goodness we made it back but when we did I got Frank who didnt go outside but got the mechanic while he watched from the window. My fieonce asked the mechanic was the car in drive the mechanic agreed and said yes…he then pressed the gas to show the car not going anywhere. The mechanic traded places and got in the car and tried……nothing….lol
Frank says “oh that must be that peice” and said “oh well I guess we’ll sell it to that guy for $10900.00” (the nerve of him) The car was sitting in the same spot when we drove up when we left and couldnt move…and hes braging about how he is going to sell that to someone for 10900.00..smh..(I got my downpayment back first before leaving)
The dealership looked run down and the salesperson didnt look professional and overall bad bad bad………..take it from me this was a unforgettable experience
The customer who wrote a review of her dealings with our company totaly misrepesented the facts. She called and was coming from Maryland to view this vechicle I instructed her that there were some mechanical issues, and that we had it scheduled to go in our auto service department for these issues in 3 days; she insisted in coming to look at the car and if she liked the way it looked and we did the necessary mechanical repairs she would purchase the 2003 Honda she arrived and wanted to test drive the vechicle despite the needed repairs she was aware of the needed repairs but still insisted in driving; after her drive we explained that er aere aware of the repairs and agreed to fix same within 3 business days she said she did not want the car and left; one week later after the needed repairs we sold the vechicle with a warranty and the buyer never had a service complaint if this customer would have waited the 3 day period to have the vechicle serviced she would now be the happy owner of a real nice 2003 Honda ;her inpatience was her downfall we acted in a proper and legal way.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Ben
My Liberty Auto Sales reviewThis company took $3500.00 from me for a purchase of a nissan xterra in may,2009.part payment. l have not heard from anybody in the company again, especially Ben.This people are not businessmen but thieves, beware.
We received no request from this person to purchase a vechicle from us; he evidently dealt with someone whom was not a authorised sales rep for Liberty Auto Sales he has no paper work from our comapany steing we sold him or received any monies from him; this complaint is totaly bogus. Frank Kalita, Mgr.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Ben
My Liberty Auto Sales reviewWe bid on a truck on Ebay.Ben,salesman,described it as being 100% working & guaranteed it could pass a State Food inspection.We asked for the truck be serviced/detailed.Ben also said that the food dispensing parts were 100% working includ.the refrigeration.They were to ship but after 2 wks we decided to fly up & pick the truck up.. We were left out in the heat at airport for 2.5 hrs.We arrived& were shocked to see the truck w/ bald tires & covered with mud.The cab was filthy, smokey, yellow and dirty.Ben repeatedly stated “yes everything was done” BOLDLY lieing.They had NOT tuned the truck. the truck had 1 headlight out,no wiper blades,2 dead batteries & wouldn’t start.No electrical to the food service box,no refrigeration,wires hanging,missing parts.They did nothing promised.The food area was covered with cobwebs,grease,leaves,& dead bugs.There was also a nest in the air cleaner box with bedding & acorns. We booked into a hotel &told that they would fix it all They did the oil,put in plugs,wires,wipers,& used tires(one of which leaks),& signed a paper stating they would pay for additional repairs up to $1,000.00. We were able to get some parts after much bickering totalling $350.00, but now the owner Edwin Pax said that the truck sold for less than he wanted & that he wasn’t going to honor his signed agreement & complete the repairs which still equal $650.00. We cannot open our business.Sadly,2 weeks later & with a total lack of communication & additional $650 in repair parts pending we are filing this report get help.We have called repeatedly & emailed as well to resolve this issue.There has been little or no communication from them;only that Edwin is NOT going to honor a signed, binding letter stating he will pay for required repairs & parts.They misrepresented everything.From it being cleaned to 100% operational. Now they will not fix things that they signed & agreed to and I have documentation of.
The customer replied to a E-Bay add for a old used food truck; we informed the customer that we were selling the old truck as is in the condition that it was in and our add on E-Bay also stated as in condition; the purchaser later after seeing the food truck wanted us to do certain things that we could not perform undet the as is agrred condition; as a good will gesture we did provide new plugs, wipers and got the truck running all at our expense; the buyer was fully aware and a complete reveiw of the original ad in e-Bay states as is. The customer is not being trufull and is compalaing about issues that are not covered that are cosmetic issues we went beyond our duty to assist this customer. Frank Kalita, Sales Mgr.