You know what you want, and you know what your budget is. At Sport Durst Millennium Automotive Group in Raleigh / Durham, we offer the superior service and unmatched selection and price to make sure that you Raleigh the right car, SUV or truck for you!
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By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Glen
My Sport Durst Hyundai Mazda reviewSport Durst commercials promote false advertising. The give you song and dance to get you down there, but don’t follow through with what they are saying. You need to reword the fine fine print at the bottom of the screen. People would like to know the truth up front, so gas and time will not be wasted.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Sport Durst Hyundai Mazda reviewWaste of gas and time. I thought I would take advantage of the “No money down, $199/month with guaranteed credit approval”. After waiting close to 45 minutes and feeling completely invisible,.we were told that since we already had an open auto account, they were not able to help us.
What the hell is wrong with having 2 car payments as long as we could afford to pay them both?
Take those lying-ass commercials off the air before you’re sued for false advertisement. I was tempted to do it myself.
Vanessa, we are disappointed to learn you did not have a quality experience at our dealership. Our goal is achieve 100 percent customer satisfaction. According to your review, we have fallen short and we take this very seriously. We value you as a customer and I would like to speak with you regarding your experience so we can learn more and do all we can to help you. I’m looking forward to speaking with you soon.
-James Plessinger
Director of Operations
[email protected]
919.533.5884
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Glenn
My Sport Durst Hyundai Mazda reviewAll I can say is buyer beware…… well maybe I can say more, ever heard
of bait and switch…. don’t waist your time go somewhere else,
like I did….. went to leith Toyota and had no problems…
It’s unfortunate that you did not have a positive experience at our dealership. At Sport Durst, we believe every piece of criticism can be turned into an opportunity to improve. Thank you for letting us know your opinions. We can only hope to get the opportunity to work with you to change your views of our dealership. Please contact us at your earliest convenience so we may further understand your complaints. On behalf of the entire Sport Durst staff, we apologize for your negative experience. Thanks again for taking the time to review us, we hope to hear from you soon.
-James Plessinger
Director of Operations
[email protected]
919.533.5884
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Ricky Copelin
My Sport Durst Hyundai Mazda reviewWas promised a Veloster. They then changed it to a used PT Cruiser. Not only that but the original $1600 down payment balooned to $3000.00!
When I questioned this, the manager threatened to call the police on me!
Now I’ve spent 4 tours in Iraq and Afghanistan and it took all my willpower not to put that runt down.
STAY AWAY fromo these con men!
My name is James Plessinger, Director of Operations. I have checked into the customers concerns on this issue. At Sport Durst we have Guaranteed Credit Approval and our Lenders on approvals tell us how much the customers need down. Unfortunately in this situation the customer needed money down. When our Sales Consultant tried to explain, the customer response was belligerent and became verbally abusive to staff. The Sales Manager had plenty of reasons to ask the customer to leave. After posting this Review the customer went back on to our website hit the chat button and started to chat with our staff. “You have F-ed with the wrong guy. 4 tours of Afghanistan and Iraq. Not the one to be messed with. Pray” Again this matches the gentleman response in the review and he did not deny this in our conversation.
We strive each day to help our customers purchase new and pre-owned vehicles. We do have several programs at Sport Durst to help our customers purchase cars.
I have over 148 reviews with a 4.8 out of 5 on
http://www.dealerrater.com/dealer/Sport-Durst-Millennium-Mazda-Hyundai-review-36831/
If you check out our reviews most customers are COMPLETELY SATISFIED with Sport Durst.
If any one has a questions about purchasing a vehicle. Please call or email…
[email protected] or 919-533-5996
James Plessinger
Director of Operations
Sport Durst Automotive Group
You’re full of bull shit I can’t wait to see the con company fail!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
John
My Sport Durst Hyundai Mazda reviewWhen I purchased my previous vehicle from Sport Durst about 4 years ago I had several problems with it right off the bat, it was used, but they worked it all out for me very well. As soon as my wife and I were in the market again we came here since it is a great one stop shop for a number of brands I was interested in. Settling on the Hyundai Elantra, we put down a $500 deposit on a car that was supposed to be there on Thursday, this was on a Monday, since they didn’t have a color we liked. We didn’t talk specific prices since they weren’t sure just which car would be coming in, (should have been a red flag there)just that we were supposed to have first shot at it when it did. However when we put down the deposit they had to have a price on the sheet so it was the MSRP, I was assured that we could negotiate it once it came in and we knew just what options the car had. I was also making a trade in of the car I had previously purchased there and after the manager looked it over we were told that they would basically give me the blue book value, $4500, and since I owed $3500 on it that was supposed to be an extra $1000 toward my new vehicle. I was surprised at the high trade in value but figured it would just remove some of my bargaining power over the price in the end. Finally on Wed of the following week we get to look at the vehicle, 6 days later than it was supposed to be there. Granted in that time John up and quit the dealership suddenly and they had some difficulty getting my stuff processed. This brings in Tony and Chanel, Tony was great and up-front, especially since he just had an easy sale dropped in his lap. Then the problems started, evidently Chanel had to pay extra to get that vehicle, (even though it was supposed to already be on the way and was a generic grey Elantra) and because of that we had a hard time coming to a price. She was trying to say that we had signed to the MSRP on the deposit form which was actually different from the MSRP on the car that actually came in anyway. After pointing all this out to her we finally agreed to what I felt was a “decent” price but according to my research not great, but I attributed this to my trade in. After spending hours haggling and signing paperwork we were all but done to find out that they hadn’t noticed the paperwork in my folder (that they had compiled themselves) that said I had a pay-off of $3500 on my car. What does this mean you ask? Basically that they were going to give me $1000 for a car worth $4500 and still give me a crappy price on the new car on top of it. What was a difference in my great to good price of a couple hundred dollars suddenly turned into $3500 and they actually tried to stick it to me with the old bait and switch. Chanel tried to just add it on, and when I flat out refused she even told me I had to wait to get a refund of my deposit. Luckily the woman doing the finance, (I can’t recall her name but she was VERY nice and professional) was able to refund my money with a very simple swipe of my card contrary to Chanel’s wishes.
The dealership is trashy, it looks like they are just under construction but it was like that 4 years ago when I got my first car there so they certainly aren’t coming along with it quickly. They obviously have problems with turnover and inventory control, and after dealing with them twice I can safely say they are the typical “shady used car type” dealership and there are reasons other dealerships get the good inventory.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
James
My Sport Durst Hyundai Mazda reviewI was very nervous about being hassled and negotiating with a car guy… WOW was I wrong. James made everything easy. I received my first oil change free. I even purchased the buy 1 get 3 free oil change… that was a no brainer… Thank you James and everyone at Sport Durst
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Sheila
My Sport Durst Hyundai Mazda reviewI first called on the phone and Sheila answered in a professional yet joyous voice. I set an appointment to come in the same day. I was greeted as soon as I walked into the dealership, I was also checked into my appointment which I greatly appreciated. I was interested in a vehicle however the cars that I was shown made me feel that I was making a bad decision. The salesman wasn’t pushey, actually made me feel very comfortable and made sure that she remained attentive to my wants and needs. I waited a few days to make the purchase because I wanted to make sure that I was getting the best deal. Sheila stated that I would not find a better deal AND SHE WAS ABSOLUTLEY RIGHT.
I have told my friends and family about this dealership and my best friend has an appointment to meet with them next week. THIS DEALERSHIP ROCKS!!!
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2002
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Vehicle make
Mazda
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Service Technician
Billy Lossman
My Sport Durst Hyundai Mazda reviewBilly and Monica were awesome to work with. They were prompt and curteous when taking care of my Mazda Miata.I came in just to have my transmission fluid and gasket replaced They even told me that I had mistakenly installed my calipers backwards when replacing my front brake pads. I didnt notice anything different but Billy and Monica saw this issue and notified me. Any other service department wouldve just looked passed it. Thanks guys I will be coming back.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Annalee
My Sport Durst Hyundai Mazda reviewI was treated with the most respect from Sport Durst as a whole the staff was friendly and I found myself constantly laughing with everyone I encountered. Annalee was very knowledgeable and did everything she could to assist me and my situation. I will be returning for purchasing my future cars and recommending her and Sport Durst to all my friends and family!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Anne
My Sport Durst Hyundai Mazda reviewI highly recommend Sport Durst to anyone in the market for a vehicle, they were nice and helpful in every sense; and tried to make the process as smooth as possible!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Brian
My Sport Durst Hyundai Mazda reviewI visited Sport Durst to purchase a new Dodge Durango and I could not have been more pleased. Brian was fairly new but a total professional. Tne price was great and it was the most fun experience I have ever had purchasing a vehicle. I would highly recommend them.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My Sport Durst Hyundai Mazda reviewservice was adequate, my needs were met
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Gary
My Sport Durst Hyundai Mazda reviewAfter 5 hours purchasing the car the dealer called 5 days later saying the plates were in. When I arrived (without a second car) they took back the new car saying it was the banks fault.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Dont remember
My Sport Durst Hyundai Mazda reviewBought 2 cars from this dealership. Had an accident where my car was totaled. I canceled my service contract which I purchased outside my car loan. After providing all relevant documents to the service contract company and also the dealership, Dennis Koballa mentioned that all files were forwarded to the finance department and I should be receiving my refund by 1st week of September. After not receiving or hearing anything till the second week, my queries (email, phone calls, voice mails) regarding the matter were not answered.
Most of the people I spoke to were clueless as to who could help other than the ‘super efficient’ Dennis Koballa. The lesser said about the attitude or knowledge of the receptionists, the better. Clearly not interested in providing any sort of decent customer service, they will forward your calls to random number where you will most probably get the voicemail or hear a message saying the call cannot be completed!
One of the worst experiences dealing with customer service and trust me, I have been dealing with quite a few since my accident and hands down, this is the WORST! I do not recommend this place to anyone out there. Go to the Toyota Dealership across 15-501 or find another place.
I would not give this place any stars.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
SHARRON LOVELY
My Sport Durst Hyundai Mazda reviewI had the best experience of my life sport durst dodge took care of me like i was a king i got the vehicle i wanted and aslo the price . I would reccomend anyone to sport durst thanks for all the help:)
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2008
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Vehicle make
Dodge
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Service Technician
Avenger
My Sport Durst Hyundai Mazda reviewWhere do I begin!?! Oh yeah, DO NOT GET YOUR CAR SERVICED HERE!!!!!!!!!!!!!!!!!!!!! You have to at least give them one star 🙁
I made an appointment online to get my car serviced because I didn’t have the time to go to my usual dealership who does WONDERFUL SERVICE. They quickly responded to my request and I was able to get an appointment for the day that I requested. After they serviced my car in a timely manner, the associate approached me and stated that I needed new brakes “IMMEDIATELY”. Being optimistic about taking my car to a new place, I informed him that I would need to check my schedule and give them a call back. He stated it was okay and I could just call the service number and I could either ask for him or just setup an appointment. I should have listened to my gut instinct and went to my normal dealership!
The next day, I called the service department 3 TIMES and no one answered!! Beginning to become frustrated, I decided to email the associate that I had been in communication with previously and see if he could help. He emailed me back stating “I had an appointment scheduled for you, but I have changed it …… as requested.”. CONFUSED……because I never gave him a date for an appointment and also b/c he never gave me a time. I decided to call myself! after being transferred 3 times( obviously the front desk phone attendant was having a bad day) I finally got another phone attendant who was VERY UNPROFESSIONAL AND RUDE. After giving her my name THREE TIMES AND SPELLING IT FOR HER she finally “found me in the system”. I gave her the time I would like to come to get my car serviced and she put it in the system! THE END! NO THE NIGHTMARE WAS JUST BEGINNING!
Everyday since then, a phone a attendant and car sales man has been calling me from Sports Durst to either sell me cars or to try and set up an appointment for which I have already done! I finally called them back and asked that they stop calling me unless it pertains to my appointment which was scheduled for the next day! Again I encountered an UNPROFESSIONAL, VERY PERSNICKETY phone attendant who “could not find me in system” after I gave her name numerous times AGAIN! (What ever happened to good customer service?) She finally found me and stated “Oh, See you Tomorrow”……
The day of my appointment I had my husband drop my car off an HOUR EARLY, so that it could be in the line and he was told that it should take about a hour no longer than a hour and half. Boy, were we wrong! AFTER RETURNING 4 HOURS LATER BECAUSE HE NEVER RECEIVED A PHONE CALL ABOUT THE CAR BEING DONE, he was told that they changed the brakes but when the mechanic test drove them (maybe he went to go and get something eat with my car) they didn’t sound right so he had to take them off and redo them. Now, I am not the brightest, just a librarian 🙂 but I have never heard that before! So now as I am typing this another 2 hours has gone by and my poor husband is still sitting in their lobby waiting for my car!!!! ……OH YEAH, and now the story is their rotation machine broke and they are waiting for a mechanic to fix it! So which story is it? I AM SO DISAPPOINTED AND WILL NEVER GO TO THIS BUSINESS AGAIN.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2008
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Vehicle make
Dodge
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Service Technician
N/A
My Sport Durst Hyundai Mazda reviewWhere do I begin!?!:mad: Oh yeah, DO NOT GET YOUR CAR SERVICED HERE!!!!!!!!!!!!!!!!!!!!! You have to at least give them one star 🙁
I made an appointment online to get my car serviced because I didn’t have the time to go to my usual dealership who does WONDERFUL SERVICE. They quickly responded to my request and I was able to get an appointment for the day that I requested. After they serviced my car in a timely manner, the associate approached me and stated that I needed new brakes “IMMEDIATELY”. Being optimistic:cool: about taking my car to a new place, I informed him that I would need to check my schedule and give them a call back. He stated it was okay and I could just call the service number and I could either ask for him or just setup an appointment.:o I should have listened to my gut instinct and went to my normal dealership!:(
The next day, I called the service department 3 TIMES and no one answered!!:mad: Beginning to become frustrated, I decided to email the associate that I had been in communication with previously and see if he could help. He emailed me back stating “I had an appointment scheduled for you, but I have changed it …… as requested.”. CONFUSED:confused:……because I never gave him a date for an appointment:confused: and also b/c he never gave me a time:confused:. I decided to call myself! after being transferred 3 times( obviously the front desk phone attendant was having a bad day:mad:) I finally got another phone attendant who was VERY UNPROFESSIONAL AND RUDE:mad:. After giving her my name THREE TIMES AND SPELLING IT FOR HER she finally “found me in the system”. I gave her the time I would like to come to get my car serviced and she put it in the system! THE END! NO THE NIGHTMARE WAS JUST BEGINNING!:mad:
Everyday since then, a phone a attendant and car sales man has been calling me from Sports Durst to either sell me cars or to try and set up an appointment for which I have already done! I finally called them back and asked that they stop calling me unless it pertains to my appointment which was scheduled for the next day! Again I encountered an UNPROFESSIONAL, VERY PERSNICKETY phone attendant:mad: who “could not find me in system” after I gave her name numerous times AGAIN! (What ever happened to good customer service?:confused:) She finally found me and stated “Oh, See you Tomorrow”……
The day of my appointment I had my husband drop my car off an HOUR EARLY, so that it could be in the line and he was told that it should take about a hour no longer than a hour and half:D. Boy, were we wrong! AFTER RETURNING 4 HOURS LATER BECAUSE HE NEVER RECEIVED A PHONE CALL ABOUT THE CAR BEING DONE:mad:, he was told that they changed the brakes but when the mechanic test drove them (maybe he went to go and get something eat with my car) they didn’t sound right so he had to take them off and redo them.:confused: and my was just sitting there! Now, I am not the brightest, just a librarian 😀 but I have never heard that before! So now as I am typing this another 2 hours has gone by and my poor husband is still sitting in their lobby waiting for my car!!!! ……OH YEAH, and now the story is their rotation machine broke and they are waiting for a mechanic to fix it! So which story is it?:confused: I AM SO DISAPPOINTED AND WILL NEVER GO TO THIS BUSINESS AGAIN, IN FACT I AM CONTACTING THE BETTER BUSINESS BUREAU TOMORROW BECAUSE THEY DO NOT DESERVE AN A+!!!!!!!:(
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2001
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Vehicle make
Santa Fe
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Service Technician
Charles
My Sport Durst Hyundai Mazda reviewThe engine light came on (to lean). We took the car to the dealership thinking they could accuractly diagnose the issue and fix it fairly quickly. Well after 6 visits, several repairs that we have had to pay for, the engine light is still on and now they are hoping that replcing the PCM (main computer) will fix the problem. This is a $1300 part. All I want to know is that before I spend $1300 more dollars that it will be fixed. My wife and I have spoken to several other Hyundai dealerships. They have all told us that they have never had to replace the PCM before and it seems a bit extreme. We were even given some suggestions of what could be causing the “to lean” code. Frustrated, I contacted Hyundai corporate. They started their process and said it could take a few days. That same day my wife sat down with the “acting” Service Manager Jim Duke. He was surprised that the dealership have given us a loaner car for the week (so far) that they were trying to fix her car. He asked about all of the repairs that had been done and conversations that had taken place. When she mentioned that I had contacted corporate, he got irritated. Well today, Mr. Duke called my wife. Demanded his car back and told her that if we were not going to have them put the PCM in the car to come and get it. We actually want them to fix it, for the warrenty. But we want to know that the PCM will fix it…and he admitted that he was not sure it would. My wife asked if they had heard from corporate yet. He claims this is the first he knew of us calling Consumer Affairs (when she game him the case# 2 days ago). So, I contacted Consumer Affairs again. They contacted this dealership 2 days ago and are waiting for a reponse from them. So, we were lied to by Jim Duke again.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Sport Durst Hyundai Mazda reviewOn 3/14 I visited the dealership and identified a used car in the lot that I would have been interested in if the price of the car was within the range that I was willing to spend. A salesperson (nice young man) greeted me warmly in the lot, and I asked him if he knew the price of this particular car. I didn’t expect him to know the price immediatley, and he asked me to come into the showroom to fill out a customer card. I declined and asked if he could simply find out the price of the vehicle. He relented and walked inside to identify the price of the car (I think). I don’t know if he actually identified the price, but he shared the price of “in the $17,000 range” with me. The care appeared to not have been cleaned recently, so I asked if the car could be cleaned before I considered it further. He told me that the car would be cleaned if I was to purchase the car. I explained that I wanted to see if the scuff marks would come off the vehicle before I moved further with consideration. He moved off the topic and offered me the opportunity to go look at some other new vehicles “in the same price range”. I assume that he thought that I would not settle for a car with a few marks. I humored him, and we went to look at the new vehicles which were more than $21,000. I asked if he really felt that $21,000 is within the same range as $17,000. His response was, “well, these are new cars”. I asked if we could return to get the exact price of the used car that we had originally discussed. We walked back to the showroom, and he told me that he had to fill out a prospective buyer sheet. I explained that I had other things that I had to do today, and that I wasn’t interested in wasting anyone’s time if the price wasn’t within what I was willing to pay. He stated that the only way that he could move forward with getting a final price on the car was to fill out a customer form. Again, I relented. When we completed the form he went to the sales manager, Trey(?) and returned with a price of more than $20,000. Do you understand why I am writing this review? If so, NEVER, EVER waste your time with the good folks at Sport Durst.
I absolutely agree – Beware Sport Durst Hyundai in Durham, they completely wasted our time. Whoever they have for an evening sales manager is incompetent. Completely shook us down on a trade in and sales price. If you want to pay top dollar for a Hyundai and low auction price for your trade-in these are your guys … no worries though, the insults and attitude are free.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Mike Silverman
My Sport Durst Hyundai Mazda reviewOn August 13th, went to dealer to close on a CX9. I was going to Put Down 4000 cash with a credit score over 800. TREY the General Manager said that everyone at this dealership must sign a waiver that if they do not get their money from the Gov for any reason, the buyer must reimburse the clunker monies directly to the dealership. Went across the street to the Toyota Dealer and checked with the government web site. Toyota dealer advised us not to sign such waiver as that is not the intent of the clunker program and gov web site FAQ’s suggested to avoid such dealers and not to sign any such waiver. This waiver is written in such a way that if the dealer did not provide the correct documents and gets rejected, Buyer must also reimburse dealer for their mistakes. In addition, if the monies are used up prior to approval, Buyer will need to also reimburse. This dealer admitted that they did not fully understand all the requirements early on in the program and may have to go after these buyers in court to get their monies. This was very alarming. We had a long conversation with the GM and their Controller to fully understand the implications of this waiver. Also called my legal council to determine if this was legal. My council said that the dealer can do this waiver but advised us to go to someone else. I checked with the Mazda dealer in Cary NC and they are not requiring any kind of Waiver. Bottom Line I would not advise buying any car from this dealer under this clunker program. Waiver puts all risks, even those associated with the dealer’s error back on the buyer. TREY’s last comment to me was that he could not believe how many people actually did sign this waiver. We were the first to ask alot of questions and walk away. My last comment to Trey was the fact that I already purchased a Mazda Miata from him last year, was going to buy this CX9 today and was going to bring my daughter this weekend to buy a Hyundai and this waiver action was a relationship breaker. He laughed but told me he completely understood.