Suburban Mazda in Farmington Hills, MI is a member of The Suburban Collection and serving our customers is our #1 priority. We offer New Mazda, Used Mazda, and Certified Used Mazda drivers a choice!
Our experienced sales staff has helped Farmington Hills Mazda, Livonia Mazda, Ferndale Mazda., Ypsilanti Mazda, Woodhaven Mazda, Ann Arbor Mazda and Metro Detroit Mazda customers. We encourage you to browse our online inventory, schedule a test drive, investigate financing options, download a brochure or get your vehicle appraised. If you do not see a particular vehicle, click on CarFinder and complete the form. You can also request more information about a vehicle using our online form or by calling us.
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I have had three experiences at different Suburban showplaces. All three of which were equally aggravating. The first was at Suburban Audi of Farmington Hills, to service my 2001 a4. Their feeble attempt at repairing an electrical issue left me fuming! The car was left there for two days, at the end of which service had not been performed, and I left with my still broken car, refusing to pay a dime for their “guess” at what was wrong, (an issue that I informed them had been previously ruled out by another mechanic). My second round with this company came the summer of 11 when I decided to trade in the car, and purchase a new one. I first went to their VW showplace, making an appointment with a salesman ahead of time, only to have him call me in the middle of my 45 minute drive in to tell me that the 4 cars we had selected for a test drive would not be available to see. Something relating to the titles not being available, and thus not legally “theirs to show.” Would have been nice to know before I took the time to drive down there. The third, and by far most infuriating experience came at the Mazda dealership, from which I finally purchased a used 08 Eclipse. The salesman waved a “certified pre owned” paper in front of me several times, sensing my trepidation on purchasing the vehicle. Feeling assured that the vehicle had been thoroughly inspected and still being under manufacturer warranty, I made the purchase. (Come to find out the vehicle was not, in fact “certified pre owned” but only “used” despite what this pink paper had lead me to believe.) The check engine light turned on literally the second I drove it off the lot and onto the highway. I called the salesman from whom I purchased the car, he was more than willing to have me bring it back in for a diagnostic exam. I brought it back in the next couple of days, as soon as I could manage between work, only to have them tell me that since the light was no longer on they could not pin-point the issue. This light went on and off and still does to this day, I have brought the car back in to the Mazda dealership several times in attempt to resolve this and several other issues that I discovered only a few days into ownership… The whole while experiencing less and less cooperation from the staff. I had to threaten them with a lemon lawsuit to even get in the third time. The issue is still not resolved after the most recent and rather hostile phone conversation I had with the head of the used car department. The men in the service department were always accommodating, and did their best to help me fix my car, but the men passing as upper management in this facility are ABOMINABLE. I am DONE with this company, and will NEVER bring in any vehicle for service, or recommend ANYONE to purchase a vehicle from them.
I always do my homework before buying – so I contacted multiple dealorships, looked up trade in values of my car, found the exact Mazda CX7 I wanted, and thought to give Suburban a chance since I received an email from the dealor offering me my desired trade in price for my Mazda 3. To my surprise they hassled me, lyed to me, and treated me with disrespect even though I had the dealors email as back up. He even tried to talk me out of my credit unions rates even though it was better than their rates?! The sales manager was even worse than the dealer. He flat out told me my car was not worth the asking price and offered me the trade in value of an auction car. They think a female has no clue what a car is worth and/or how to check into the price of a car. I am a female engineer that loves to take care of her cars!!!! Do yourself a favor and never buy or lease from a Surburan (especially from the Farmington Hills). No need to support liars and disrespectful a-hole sales managers! At the end of the day, I walked out of that dealorship, drove to another Mazda dealorship (Sesi) in Ypsi, got full asking price of my Mazda 3, got the car I wanted from the car inventory that Saturday!