Suburban Hyundai in Troy, MI is a member of The Suburban Collection and serving our customers is our #1 priority. We offer New Hyundai, Used Hyundai, and Certified Used Hyundai drivers a choice!
Our experienced sales staff has helped Southfield Hyundai, Clinton Township Hyundai, Livonia Hyundai, Dearborn Hyundai and Metro Detroit Hyundai customers. We encourage you to browse our online inventory, schedule a test drive, investigate financing options, download a brochure or get your vehicle appraised. If you do not see a particular vehicle, click on CarFinder and complete the form. You can also request more information about a vehicle using our online form or by calling us.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Steve
My Suburban Hyundai reviewMy Review of Suburban Hyundai
Gary L
6/30/2015
Reason For Visit
Sales (Used)
“David Arndt, the Used Car Sales Manager is unprofessional”
6/30/15 — I drove across town with my title, keys and registration with every intention to purchase an advertised vehicle last night driving across town to visit a salesman named Shira Colish, the Suburban Collection’s Client Care Manager who was extremely motivated to sell a Hyundai Tucson which had been on the lot for more than 45 days. When I called to make an appointment to come out, she said to come out NOW, it’s the end of the month and we’ll be very motivated to sell this Tucson with everything I wanted on the car with a better price.
I arrive and ask for Shira and they look at me like I’m in the wrong place…. two salespeople look at each other… “Shira, we have no salesperson named Shira.” One of the guys said I’ll help you….. and I felt like these guys were stealing a sale… I felt very uncomfortable. One of the guys, Steve Elich, a salesman said… oh, she’s in phone sales, I’ll work with you. I felt very uncomfortable…. like this guy was stealing her sale.
Steve turned out to be a was a descent guy, fair salesperson but after waiting awhile, we drove the 2014 certified, pre-owned Tucson I called about (which came from Minnesota). Comfortable ride but the hood was starting to rust and the driver side window had a crack right in front of my face…. which was spreading by the moment. I brought it up to Steve and he said he’ll take it up with their curmudgeon of a used car salesperson, David Arndt, who obviously does not know how to treat people fairly. We found out that very quickly.
Mr. Arndt greeted us with an attitude from the start as we began working out a deal. Some people are just negative, don’t know why he was treating us like this… the first thing he said was the car in $19.5… the price it’s marked and its not going any lower. I said there is no wiggle room…. he said absolutely now, what do I want to pay because he’s rather take it to auction where he can make more than selling it to me.
Why was he so mean…. was he personally dealing with tough times and let’s it out on others. Personally, my wife died three months ago at the age of 50 and my 24-year-old daughter has been diagnosed with epilepsy and continues to have seizures… she can’t even drive a car at this point. … but somehow we all find ways to move on and treat people as they would want to be treated….. I frankly don’t know why Mr. Arndt is so mean.
I found it disturbing then we were coming in from outside, Mr. Arndt swung the door open and instead of holding it open for my friend Karen, let the door hit her…. Hardly a gentleman and poor manners for a man who wanted to sell us a car. Our salesperson saw that and even gave us a look like he was sorry, I know Steve was embarrassed.
It’s interesting, after visiting other Troy Motor Mall dealerships…. we mentioned him to other Troy Motor Mall salespeople and two others also know him and said he has a reputation, “old school business with new school idea”. It is just hard to believe in this competitive business of selling cars, how you can treat, actually mistreat people in this day and age. I believe Mr. Arndt may want to find another line of work or retire as another salesperson told us.
The certified, pre-owned 2014 Hyundai Tuscson we almost bought from him had been on the lot for over two months was looking less and less desirable with the window crack and his bad attitude. While he wasn’t happy about replacing it, he finally agreed but was obviously taking the money out in my trade-in as he told me that he was giving me more for my car than it was truly worth. Meanwhile, I had been given the value from three other dealerships that evening including an Autotrader confirmed price (with my exact VIN number) for more money…. but Mr. Arndt said he was doing me a favor my giving a price lower for my car and replacing the cracked window. I asked him how he can sell a certified, pre-owned car with a dangerous glass whole spreading. He said it didn’t have to be replaced but he’ll do it anyway if it would make me happy.
If I would have seen another vehicle at Glassman Hyundai last night, I would have bought it. Their staff and used car manager treated us like family…. the experience was like night and day. Karen actually just bought another car there a week ago….. they just didn’t have another certified Tucson or Sante Fe that filled my needs…. but they were still accomodating.
I am so disappointed with Suburban Hyundai and David Arndt’s way of doing business. Other than the computer-generated message I received last night, I do hope I receive a call from one of Suburban’s owners:
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Dear Customer:
Thank you for your recent visit to Suburban Hyundai and the opportunity to earn your business. If you have any questions or concerns about your shopping experience, please contact me directly at (248) 731-3497or by email at [email protected].
Sincerely,
Dave Arndt
Pre-Owned Sales Manager
Suburban Hyundai
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Today, after leaving a message on the Suburban Automotive site, I was very clear about my awful experience…. Adamm Davis, the import sales manager wanted to hear my whole story and asked if he could have someone call me today to make things right. I reluctantly said yes, He had another salesman, Oleg Kovtan call me and had to work up a deal he said….. hours go by and he ends up calling me back with the exact same price and exact trade-in for my car as that loser gave me last night…. what a waste of my time AGAIN!!!! I told both of these guys how disappointed I was….. they both promised to back the deal more fair but didn’t offer me one single dollar more.
I told Adamm Davis that not only would I not want to buy this car “which was already filled with bad karma” but I would NEVER step foot in Suburban Hyundai…. Adamm felt bad but not bad enough to fix this bad deal.
Stay far away from this dealership because you want to be treated right….. want a Hyundai….. go to Glassman Hyundai in Southfield. It’s a great place even though they had no cars for me.
–Gary L.
Customer Service — BAD
Quality of Work — NOT EFFECTIVE TO WORK WITH CUSTOMERS
Friendliness — NOT REALLY
Pricing — NOT COMPETITIVE ON MY DEAL, WANTED STICKER on the 30th OF MONTH)
Overall Experience — DON’T ASK
I Recommend This Dealer: ABSOLUTELY NOT!!!
Suburban Hyundai Employees dealt with
Dave Arndt— Used Car Sales Manager (needs a few more Dale Carnegie classes)
Steve Elich — Salesman (not a bad guy, just does what he’s asked from Arndt)
Addamm Davis- Import Sales Manager (tries to fix things but is unable to make changes)
Oleg Kovtan — Salesman (decent guy, just does what he’s told from Davis, he means well)
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Unsure
My Suburban Hyundai reviewThe used car salespersons must have thought dealing with a woman they’d get away with ripping me off on a used car. A $6000 car they wanted to give me $2000 for a trade-in. Then, after we agreed on a price, they came back with a higher base price on the car.
They have few used cars on the lot. The one I was interested in had used napkins in the console, and leaves in the trunk. Hmmm….impressive.
Sales team did not seem professional, and my used car salesman didn’t even have a business card. I swear the one sales guy look just like “bubbles” from Trailer Park Boys!
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2004
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Vehicle make
Santa Fe
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Service Technician
George
My Suburban Hyundai reviewThe initial visit to this dealership was alright. It was what happened after that was strange. The service manager told me about this survey and asked me to fill it out. I did receive it email and I gave my experiences there 6, 7 or 8 depending on the question.
During the initial visit they were going to replace the bulb that was out but did not have it in stock. He told me they would order it and he would replace it at no charge. Meanwhile, during the 2 days it took to get the bulb in he received the survey results. He was clearly not happy with the outcome and he let me know it. I had my husband take the car:mad: up there to get the bulb work done. After 50 minutes he came out and told my husband it was the wrong bulb and would have to reorder. (2) weeks went by and they never contacted us. So I called the service manager’s boss and left a message. He never called me back. I did call Hyundai and filed a complaint he told them that it was not free and it would cost $240 or so to have it repaired. Well they never let us know that. Bottom line-did not like my ratings on survey so I must be punished.
Not only is this weird I cannot believe this guy can get away with it. :devil(