, New, DARCARS Automotive Group sells and services Volvo, Scion, Nissan, Lexus, Kia, Dodge, Chevrolet, Chrysler, Ford, Jeep, Toyota, Volkswagen, Ram, LINCOLN vehicles in the greater
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Masoumeh Hameda
My Darcars Volvo reviewI went back to the dealership on 30 June 2009 as instructed by the sales rep, Masoumeh Hameda, to have some items installed on my Volvo C30 (a hard cargo cover w/ rear armrest, paint sealant and an iPod interface). I was given a loaner as the items would take more than one day to install. While there, I was told by my sales rep that the finance rep, Oya Sezgin, had some paperwork for me. She told me that there was a clerical error on one of my sales documents, the purchase order, so she made the correction in order to expedite the paperwork. I did not grow concerned since I trusted that they were handling things appropriately. She told me that she would need the carbon copy of the first purchase order that I signed and I would receive the corrected version for my record. Since I had the forms on my person, I went back to my car, retrieved the forms and gave her the carbon copy of the purchase order signed on 24 June 2009. In return, Ms. Sezgin gave me a carbon copy of a corrected purchase order. I looked at the form on my way out of the dealership and realized that the initials and signature on the form were forged to resemble my initials and signature. I immediately went back to Ms. Sezgin and asked her to provide me the original versions of the form. She said they were not readily available and she would have to look for them. I asked her for the first purchase order back; she asked that I give her the forged purchase order back in exchange for the version I actually signed. I realized that I would have to obtain both copied of the purchase order to file a proper complaint and have a full investigation lodged against those involved in the forgery. I went back that afternoon and had to “trick” Ms. Sezgin into giving me the forged copy of the purchase order. When she realized I had both copies, she came to the parking lot as I was trying to leave Darcars Volvo and attempted to physically stop me from leaving the premises. She called me a liar and begged me to give her back the forged carbon copy. I told her that the documents were my property and that I wanted to make copies of everything for future reference. She finally let me leave and I went back to my office in McLean to make copies and scan both versions of the purchase order.
The next morning (1 July 2009), I contacted Volvo USA and Darcars Automotive Group’s Customer Service representative Rose Bayat. Mrs. Bayat assured me that the issue would be handled and investigated internally. I gave her my contact information and sent her an email with both versions of the purchase order attached. I was asked to meet with the general manager of Darcars Volvo, Mina Gharib, to resolve the issue. Over the next two days, Mina Gharib determined that I should get some kind of conciliatory discount as a gesture of goodwill. I was asked to sign a claims release form in order to receive a discount of approximately $2500 on the final sale price of the Volvo. I refused to sign the release considering that I had owned the car for only a week at that point. I also realized that the language of the release would absolve Darcars Volvo of all past, current and future claims regarding this incident and anything else revolving around the business transaction that occurred on 24 June 2009. Mina, the GM that presented me with the release, understood my hesitation about signing the form and called Rose Bayat to conference into the meeting. I told both Rose and Mina that I wanted a refund for the iPod interface that could not be installed because it was already there. I decided to not sign the release. Within the next few days, I exchanged emails with both Mina and Rose regarding the refund (yet to be completed) and the incompletely installed hard cargo cover. I sent Mina and Charles Beck, my Volvo service rep, an email with a link to the Volvo website showing that my cargo cover was supposed to be installed with an armrest. The last time I heard from her regarding the matter was an email sent last week stating that she would “take care of me on this.” I also sent Rose Bayat an email earlier this week to follow up on the refund situation. She wrote back that she would inquire about the situation with Mina and accounting and I never heard back since then. I’ve heard nothing back about my registration or about my first payment, which is apparently due on 24 July 2009.
I am reporting this because I find this dealership to have practiced business with me in a less than honorable way. I hope that this is not common practice and that others have not been treated as shabbily as I was at this dealership.