Jim Sigel Automotive in Grants Pass, OR, offers new and used Honda, Chevrolet and Nissan vehicles. Visit us today and ask about our financing deals and current specials!
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My wife, Kalani Baker and myself recently “bought” a new Nissan Leaf at Jim Sigel Nissan. Our experience so far has been unpleasant, unproductive and frustrating. We are especially distressed by what appears to be less than professional and courteous behavior by the sales staff.
After hassling with multiple last minute changes in the basic terms of the deal (the extra cost of shipping was not disclosed or itemized until after we had received our written offer from the dealer on the website), we drove the hundred and one miles to the Oregon dealership on Saturday August 27. Mr. Joel Sigel, the brother of the owner and our sales representative, had steadfastly refused to arrange to transport the car even 15-20 miles closer to our home. This put our home probably outside the range of the Leaf and turned our simple outing into a 2 day trip that included the costs of driving two vehicles, overnight housing and making arrangements for refueling in an area with no access to any conventional charging stations. Our desire to enjoy our new electric car overrode our reluctance to deal with this rigid consumer unfriendly attitude.
When we arrived we found our new car sitting in front of the dealers showroom with a large “SOLD” sign on the front and a large dent in the back. One of the dealership’s salesmen had run another customer’s auto into our Leaf causing considerable damage to our car before we ever laid eyes on it. Accidents will happen and while unfortunate, that would not have caused us to write this letter.
However, although apologetic, the remedies offered were limited. We were not offered a different Leaf even though there was an identical one parked less than 20 feet away from ours. We were not offered any discount on our new “Pre-dented from the factory” vehicle. We were not offered anything but excuses that the body shop was closed so nothing could be done. We were promised that the dented part would be replaced first thing on Monday morning with a switch of a rear piece from the demo car. Statements were made that the car would go straight to the front of the line at the body shop and they would arrange to have the car trucked to us in Brookings by either Wednesday, August 31st, or at the outside, Friday September 2nd. Based on this assurance we completed signing the contract, paid our down payment and bought the car although we could not take it home.
Today, Tuesday, August 30th, we came home to a voice message. It was from Joel Siegel, our salesman. When Kalani called him back he let us know that they would not take the part off the other identical Leaf to repair ours. He had the day off on Monday and so nothing had been done so far. They were going to order the part but it might take some time to get there, and they could not deliver the car either tomorrow or on Friday. He also mentioned the part needed to be painted and he didn’t know when we could expect delivery. “Maybe Saturday?”
This raised some concerns. Why was the part “needing to be painted”? When asked about this Joel said that it arrived without paint on it, which he later retracted in the conversation. We were left with a feeling that they might be just repairing the significant dent and not replacing the panel. He contradicted himself several times in the conversation, saying “I don’t know what the body shop will do”, and “that is not my department, I’m in sales”. He did suggest we speak with the owner, his brother, which we plan to do tomorrow.
We also plan to call the body shop tomorrow and talk to the manager of the shop to find out what the plan is for repairing/replacing the damaged rear end. Nonetheless, we thought we would send this out now, as you may want to monitor how one of our dealers is rectifying this. We will update you as we learn more.
In summation:
1) We feel we have not been dealt with in an honest way from the very start .
2) Mr. Siegel routinely makes promises that he either can not or has no intention of fulfilling.
3) We have been seriously inconvenienced since we have arranged multiple other automobile related appointments based on the expectation that we would have three cars for the next month.
4) We are paying for a car that we have only test driven once and simply will not be delivered in indisputably new unused condition. If the car is delivered on Saturday that will be a week after we have paid for it.
5) This is our first experience with Nissan and while we should not generalize this one salesman or dealership, it certainly does not inspire confidence in the brand.
Howard Croy & Kalani Baker [email protected]
My goodness. The accident was unfortunate, rare and extremely bad timing as it occured on a weekend. We did the best we could with the information/situation we had at the time. We DID end up “swapping” bumpers with the other new Leaf, but not until we received ETA info. on the new bumper from Nissan. All was supposedly understood and satisifying per my follow up phone calls on record. Perhaps I provided too much information. In any case, our goal is to exceed expectations,not to dissappoint. I’m sorry that we gave this impression… Joel Sigel