If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
Full disclosure: we are in a rebuilding period having paid off 90% of our debt and into year 2 of a phenomenal job after an extended period of unemployment.
I went to Martin Nissan after seeing a used car that I was interested in. I had just walked away from another deal because I just didn’t think it was good for me. After speaking with the Internet Sales person, I came in person. The first thing that struck me was that, when asking to speak with “K” (the internet sales person), I was told, “oh, she just answers the phones, you can work with me.” I quickly remembered the finance manager’s name and asked for him.
They pulled my credit and the Finance Manager came over to speak with me. He stated that I was “starting over” and that:
1. The car that I wanted (sub $8000.00) did not “book” right for our situation. and that,
2. In order to get a car from them the Finance Manager would have to pick the car for me (I later realized that meant a new Nissan, go figure).
3. There were a lot of ancillary fees that would have to go onto the price of the car and that the internet price was not the actual price
4. I needed to think with my head and not my heart
5. I needed to start paying my bills on time and to not come back to him in 8 months wondering why my credit was horrible when I didn’t pay my car payment
6. I could go to “one of those ‘seconds’ dealership,” and that they “give me what I wanted” but I would get a call in three weeks telling me to bring the car back or give them thousands of dollars.
7. Just erasing my credit history with one of those services wouldn’t fix my credit
Now, this is where I told him I wanted to clarify something. I told him that I didn’t use a service, but rather contacted all my creditors and worked a payment with them to pay off my debts and clean up my credit. He said it didn’t matter.
At this point I decided to tell him that I just didn’t think it was the time or the dealership for me. His eye started to twitch and he was getting visibly upset. I then added that I felt he was speaking to me in a condescending tone. At this point he countered with the following as I stood to leave:
1. “Google my name, just google my name. Thousands of people think I am amazing and not condescending at all!”
2. “You are the one being condescending”
3. “We are done here, you can leave, sir!”
4. And then loudly so all customers and salesmen could here, “Good day, sir”
He also refused to give me my application back, noting that he “needed it for his records.”
Just my two cents.
I was and still am very happy with the service dept. The sales dept has a lot of work to do. I was looking for a maxima and sat down and had a meeting with the salesmanager for the internet to discuss what I would like in my maxima. this was about 3 months ago. I never heard from him again I gave them 1st chance to sell me a car. Will not do that again. I will continue to have my cars serviced by Mr. Wayne Winkleman.
I first met Wayne Winkleman a few years ago. I’d just had a bad experience with another dealership and I expressed that to Wayne. From that moment on, I have relied on him to work on all my cars. They say in life you need a good Lawyer, a good doctor, and a great car guy. Wayne Winkleman is my car guy and should be yours as well. When asked about cars, I always tell them to go to Martin Nissan and see Service Manager Wayne Winkleman.
My review covers several multiple issues/visits.
1) Free oil changes for life, yes – BUT waiting 2 to 3 hours EVERY TIME? Is the idea to make it SOooo time consuming that you stop coming in for it?
2) Bought the 2003 used from them in 2005. Still under warranty, even bought the extended Nissan warranty. From the day I bought it the ‘Door Ajar’ indicator came on intermitently. First few time was told they didn’t see it. Finally I took the tech out and showed him. “Ok, we’ll fix it”. I got it back, on the drive home – light on! I brought it back numerous times, never fixed. They changed the door latch assembly once. Later I found two marred areas on my door panel, plus a grease mark on my visor that wasn’t there prior, plus problem wasn’t fixed, as I said – EVER.
3) Brought it in for rear brakes. When I got it back the parking brake didn’t work. They kind of fixed it, but never worked right again. They claimed some parts were rusted/stuck. So, I brought it in for brakes! Fix it right, never did.
PLUS – on the way home I started hearing a noise in rear corner. I brought it back, as usual, they didn’t hear it. It got worse with in a week. I brought it back and as I pulled in service doors they were all looking because of the noise. I asked, ‘Oh, you can hear it now?’ It turned out they screwed up the rear wheel bearing installation during the brake job. Since it wasn’t fixed the first time I brought it back, or for the parking brake screw-up, the bearing race and wheel assebly was damaged and required major repair. Again I’d made multiple visits, was inconvenienced and it was Martin’s doing.
Car is now out of warranty and I am hearing an odd squeak in rear area they’d ‘repaired’. Probably due to poor installation and mechanical work, but I’ll be stuck paying for their soddy work now!:mad:
P.S. Tires are (and service) are way overpriced too!
No games, No fast talking, No hard sell, No tricks. Just some nice guys with good prices. The way car selling should be…………After being at Star Nissan it was a breath of fresh air.