Stop by and visit us today at Crystal Auto Mall, your local Toyota, Mazda & Scion dealership serving Green Brook and surrounding areas. Here at Crystal Auto Mall, we carry new Toyota, Scion & Mazda; used cars, trucks and SUVs to fit every need. We take pride in the vehicles we sell and strive to succeed in great customer experience and satisfaction.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Fady Beshara & Julio Aldana
My Crystal Auto Mall reviewRefreshing experience. Different. Let’s start with: I am not a fan of car sales people. Too many unhappy experiences over five decades. Although I really needed a new car, I kept putting it off. I dread the thought of doing this all over again. Kind of like a colonoscopy.
So I walked in with an attitude. Bravely, Julio Aldana approached me. Of course I started off by giving him a hard time. He let me express myself, while he gently figured out exactly why I came there in the first place. His approach calmed me down and gleaned from me a laundry list of what I wanted, expected, and at what price.
Once he understood my wishes, he brought over Fady Beshara. At first I became apprehensive again: ah, here it comes, ‘double teaming’ me. Nope. Julio just shook my hand, got up, and went elsewhere. Fady reviewed my list and negotiated with me. Straight forward and honest. Only afterward, did he bring Juilo back to continue his role, and Fady left.
Yes, they worked as a team, but each had a distinct part in the conversation and left while the other did his job. There were no high pressure back and forth tactics with these two. No good cop, bad cop. Just each other in complementing functions.
Together they made the sale while making me feel like I had twice the service. Good job guys. There is a lot more I can say, but you’ll have to go there to find out for yourselves. For me, I have a nice new I want to take for a spin instead of writing.
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2001
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Vehicle make
Avalon
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Service Technician
Vincent
My Crystal Auto Mall reviewI had my car’s A/C serviced in July of 2015. Repair took a week and I was told 2X that it was fixed only to find out A/C did not work. After further repairs (compressor replaced twice), I thought it was done. Eight months later, this compressor failed and had to be replaced. I was told that if I did not pay for a different part they would no longer warranty the compressor. Not feeling as though I had a choice, I paid for the additional repair (which they never actually said was necessary). AC stopped working the very next day. The only bright spot here was that after I refused to deal with Vincent, another rep (Andres) assured me that he would find out what the problem was, and he did (electrical – bent connector pin). Are they in that much of a rush to get the cars out that mistakes like this happen?
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Steve Weiss
My Crystal Auto Mall reviewOnce they make the sale then forget about it. I had the worst customer service experience at Crystal Auto Mall. The contract was incorrect to begin with and no one helped. They told me to speak with Toyota Financial and they told me to speak to the dealership. I filed with the BBB. Crystal Auto Mall employees never answer their phone or call you back except when trying to make the sale. After that, they want to have nothing to do with you. On the day of the sale they left me waiting all day (employees started to leave to go home) and I continued to wait for the contract to close. They are bottom of the barrel, a bunch of con artists, and care less about their customers or customer retention.Don’t listen to the other fony reviews about this dealership. Please, for the love of God, stay away. You have been warned.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Kevin, Kirsten
My Crystal Auto Mall reviewThey are masters at bait and switch. I paid ready cash for a XLE sienna 2011. They took 4 montsh (yes 4 months) to deliver the car by dragging it as late as they can. And to add further insult went back on a 800$ addon they promised and insetad are offering 20$ pinstripe as replacement! They then offered to give me “free” the already free 2 year maintenance package that toyota is currently offering. The nerve of such plain faced liars i have never seen in my life.
Particularly watch out for the Kevin and Kirsten the evil “car salesman” duo. Really low lifes of worst possible kind.
Hi my name is Kendall, I work for Crystal Auto Mall’s new Customer Outreach program. I am very sorry to hear about the dissatisfaction you received from our sales department. The satisfaction of our customers is very important to us, and we strive to consistently improve our services. Your input is very valuable to our improvement, and I hope that you will visit with us again to experience our improved services.
Hi my name is Kendall, I work for Crystal Auto Mall’s new Customer Outreach program. I am very sorry to hear about the dissatisfaction you received from our sales department. The satisfaction of our customers is very important to us, and we strive to consistently improve our practices. Your input is very valuable to our improvement, and I hope that you will visit with us again to experience our improved services.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Crystal Auto Mall reviewThis was the first dealsership I went to for my Sienna. I was then looking for a pre-owned but open to a new one. It seemed that the sales person was reluctant to talk about the price and the first thing he told was the MSRP of the vehicle. :confused: I think he thought I didn’t have the money to buy it so why waste time. He didn’t even offer to show me the minivan. I was bent on buying an AWD otherwise I would have gone to HONDA or chrysler/dodge. The worst thing was that after that they kept on calling me although they won’t even consider to be soft on the price.
Hi my name is Kendall, I work for the new Customer Outreach Program at Crystal Auto Mall. We are committed to improving our customer satisfaction, and your input is a valuable part of that process. I encourage you to visit with our sales department again so that we can provide you with our improved services.