The Routan unites European design and family functionality – with features like a German-tuned suspension and 21 seating configurations to accommodate family road trips. So, take a Routan for an inspiring test drive around Scranton, Wilkes-Barre, Larksville, Stroudsburg, and all Wyoming Valley VW drivers in NEPA. *see dealer for full details.
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The XM receiver module in our Jetta was replaced for a second time even though we were sure it was the antenna malfunctioning. Kelly VW refused to even check the antenna until I called and spoke with the service manager, demanding an antenna be on hand when we brought it back in. The antenna ended up being the problem.
We had to basically diagnose our problem ourselves and request the parts be on-hand in order to save ourselves a yet third trip to Kelly.
Their tech, Matt Hunt, opened a fully loaded XM account in our name without our consent (XM was already active under a different account/name).
Service manager (Hampton) is very condescending, combative and won’t admit when he or his employees make a mistake. He was unapologetic, made excuses every step of the way. He lied when asked why someone opened an account in our name, claiming XM did it on their own. We called XM to get the name of the tech and Hampton continued to lie and make excuses even when presented with the name of the individual XM said opened the account.
We are currently in the market for a Volkswagen CC (VR6 4Motion… yay!) but we will certainly not be buying it from Kelly VW. It’s a shame as everyone else there was very nice and the dealership is very clean and modern. One bad apple spoiled the bunch.
We have filed a formal complaint with VW against this dealer.