If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
I live in summit so Douglas is definitely convenient. I can walk home or if the weather is not great, Alexis always offers to get me a ride or even a loan car. The car is ready is a few hours. Alexis calls me and has everything ready when I get back. Service is the reason I keep coming back!
Alexis is great, a true asset to the company!
I came in for my yearly checkup. Alexis made my appointment and helped me when I came in. She is always great to work with. I never feel pressured and my car is done right and quick. I will continue going to Douglas so long as this service continues to be great!
Douglas is the best dealer around. I will only go there because Alexis has been helping me with my car for years. It’s about 1/2 hour drive for me but we’ll worth the service
The service is consistent and easy. Alexis is my service person and I wouldn’t go anywhere else. She is polite and honest. I never feel like I’m being taken advantage of. Plus, bring the car to the dealership makes me feel at ease because they know what they are doing
I have an older car but Alexis treats like like an important customer and keeps my car running like new. I feel comfortable bringing my car in for service. Douglas is a great dealership and I trust Alexis
I have an older car but Alexis treats me like an important customer and keeps my car running like new. I feel comfortable bringing my car in for service. Douglas is a great dealership and I trust Alexis
Douglas has a great local feel. I never feel like I’m being taken advantage of and I’ve been going to Alexis for long that I trust her opinion. Douglas keeps my car safe and will be the place I go for my next new car also
I came in for an emergency visit and Alexis took care of me as she always does. The car was checked thoroughly and I felt comfortable when I picked it up. I would never go anywhere else for service and continue to trust Alexis with my car!
Absolutely the BEST car buying experience I have ever had. It was the kind of experience you always wish for; total honesty, great communication, great price, awesome car, absolutely no surprises. I have shopped for two years and at over a hundred dealers (really!) from Ohio to New Hampshire down to Virginia and between. Douglas Infinity was head and shoulders above the others. I drove five hours to their dealership to purchase a BMW 335i xDrive. From the beginning I felt like a family member. I want to purchase all of my future vehicles from them.
BUYER BEWARE. Once you negotiate a price and they draw up your finance contract they will distract you and use the MSRP as your final price. They are a slick operation. Please review your paperwork carefully and remember what your original negotiated price was. Better yet, consider going to another dealer that is ethical.
I had the same experience with these guys.
They are extremely dishonest but transparent enough to call the deal off before you make the committment.