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We drove in from out of town and had an appointment to drive a specific car. When we arrived we walked into the dealership and there was no on to help us. Yes there were people walking around and working! But no one spoke to us! The lowest rating I could give was one star, but honestly they get no star for greeting!! I had to walk into a women’s office and ask if she was Stephanie (the person who had been emailing me all day confirming my appointment)!! Then she turned us over to the sales guy who she told us his name but I don’t remember it. He takes us over to the showroom car and says I’ll show you this it has mostly the exact features on it. I’m thinking why aren’t you showing me the car,I drove so far to see, that I want to buy!? Then finally we go onto the lot and find the one we came in for…why it was not warmed up and ready at the front curb is beyond me!! We has an appointment! We walk up to the car and see that it is covered and I mean rained on by bird poo!!! I immediately know I’m not driving this car in this condition back home on my long drive from out of town! Then we open it up and the inside is grimy! It needs a serious detail! The car only had 12k on it but it looked like it had been lived in! So we get back from the drive and I tell the salesman that the vehicle needs to be cleaned up. And he says “we can do that”. My question is why wasn’t it done?! Then they low ball us on our immaculate vehicle and let us know that their is NO negotiating!! There was no way I was going to drive that filthy vehicle home, no matter what they offered me for my vehicle! We drove so far to see that vehicle and apparently they have some kind of out of town program that if you don’t end up buying a car they wash (which mine didn’t need) and fill up your vehicle with gas. No one offered this to us!!! So they get NO stars for honesty either.. The salesman did not care if he sold a car or not he just showed us the numbers and was like there you go do you want it!!? It was a horrible experience!! We walked in excited and was let down every step of the way, from the customer service that didn’t exist to the filthy vehicle to the disrespect we felt about our trade in!!
We drove in from out of town and had an appointment to drive a specific car. When we arrived we walked into the dealership and there was no on to help us. Yes there were people walking around and working! But no one spoke to us! The lowest rating I could give was one star, but honestly they get no star for greeting!! I had to walk into a women’s office and ask if she was Stephanie (the person who had been emailing me all day confirming my appointment)!! Then she turned us over to the sales guy who she told us his name but I don’t remember it. He takes us over to the showroom car and says I’ll show you this it has mostly the exact features on it. I’m thinking why aren’t you showing me the car,I drove so far to see, that I want to buy!? Then finally we go onto the lot and find the one we came in for…why it was not warmed up and ready at the front curb is beyond me!! We has an appointment! We walk up to the car and see that it is covered and I mean rained on by bird poo!!! I immediately know I’m not driving this car in the condition back home on my long drive from out of town! Then we open it up and the inside is grimy! It needs a serious detail! The car only had 12k on it but it looked like it had been lived in! So we get back from the drive and I tell the salesman that the vehicle needs to be cleaned up. And he says “we can do that”. My question is why wasn’t it done?! Then they low ball us on our immaculate vehicle and let us know that their is NO negotiating!! There was no way I was going to drive that filthy vehicle home no matter what they offered me for my vehicle! We drove so far to see that vehicle and apparently they have some kind of out of town program that if you don’t end up buying a car they wash and fill up you vehicle with gas. No one offered this to us!!! So they get NO stars for honesty either.. The salesman did not car if he sold a car or not he just showed us the numbers and was like there you go do you want it!!? It was a horrible experience!! We walked in excited and was let down every step of the way, from the customer service that didn’t exist to the filth vehicle to the disrespect we felt about our trade in!!