Welcome to Ourisman Chantilly Toyota’s Dealership in Chantilly, VA! Ourisman Chantilly Toyota is one of Virginia’s most forward thinking Toyota centers and we want to be your preferred Toyota dealer for both new and pre-owned vehicles. Our Chantilly Toyota dealership sells and services Toyotas throughout VA including: Chantilly, Manassas, Centreville, Gainesville, Leesburg, Sterling, Reston, Middleburg, South Riding, Bristow, Nokesville, Fairfax, Fairfax Station, Haymarket, Oakton, Herndon and Aldie. If you are in Washington, DC you are still just minutes away from Ourisman Chantilly Toyota’s Chantilly location, so just stop in today to find your next great deal.
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
-
Vehicle serviced for
Maintenance
-
Accurate estimated wait time
No
-
Would You Recommend this Dealership
No
-
Vehicle year
2009
-
Vehicle make
Toyota
-
Service Technician
Corolla
My Ourisman Chantilly Toyota reviewWorst car dealer in america. This place really sucks big time. They lie and cheat
-
Vehicle serviced for
Maintenance
-
Accurate estimated wait time
No
-
Would You Recommend this Dealership
No
-
Vehicle year
2009
-
Vehicle make
Toyota
-
Service Technician
Craig
My Ourisman Chantilly Toyota reviewThe worst car dealer ever. The don’t do the oil change they promise. They make you wait 2 hours and when you go in to check they quickly put a dip stick into the car, pull it out and say it is done. I was watching them.
HOw can you say that you went into the back and saw this happen when you are not even allowed in the shop where they do the oil changes. They do not pull the dipstick out in the service area.
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Billy - Director of Sales
My Ourisman Chantilly Toyota reviewThis is an awful dealership. I went there on Black Friday to buy a new 2010 CAMRY LE and started negotiating on the price. The salesman, Brad came up with a price which I did not think was a good price. So, I told him that he would have to do better since I already have a quote lower than that. I had done my research and had obtained quotes from various dealerships in the area over phone or via email. So, Brad obviously calls his Director of Sales, Billy Brown who starts negotiating and we discuss a price on which I said I would award my business to them if they can offer that. So, Billy goes back and sends Brad back (instead of himself coming back) and says that they would part with the vehicle with 18500 + 369 (processing) + Tags and Tax. I asked and confirmed that this would be out of door price and no destination or documentation charges would be added to this. Brad confirmed that and said that this deal is good till end of the day. So, I went out to grab some lunch as my 18 month old baby was getting tired and we called Brad after lunch and he said come back and he will have the vehicle ready and washed for us. When we came back, Brad said, lets begin the paperwork and he made copies of my DL and Insurance card and I filled the credit application. As we waited, Billy comes back (not Brad) and says that there has been some miscommunication and the price offered does not include destination charge of 750. Needless to say that he was playing hardball and was just trying to add to the sale price which had been verbally agreed to before. Initially, I said that this is not what was communicated to us a couple of hours ago. But, Billy got stuck and said take it or leave it. I even mentioned that even if it is miscommunication on their side (between him and Brad), I am willing to pay extra 250 instead of 750 (even though they should have honored the price they gave me), he just wouldn’t budge. Finally, we left the place disgusted with their way of doing business and their going back on their word. I figured that if the Director of Sales has such bad business ethics, am sure it flowed down to the staff. I am glad we did not award our business to them and got a deal elsewhere. I would advise everyone to do the same. Oh I forgot to mention that Billy tries to lease the vehicle to us at the end even though we never indicated that we are interested in that.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Rodney Bentley
My Ourisman Chantilly Toyota reviewWe bought a used car (4 years old). During conversations prior to the sale, the salesperson promised that the car will be “touched up” completely and ready to go (incl. tags) on the pick-up appointment.
At that day we had to wait almost 2 hours until the tags were put on the car after all paperwork was done. The promised touch-up was not done at all!
The salesperson then stated to purchase the required paint (the car we bought was not a car they sell new) and call us to get the touch-up done. He didn’t call – so I called him. First three times when I called him he said that he ordered the paint and it is on backorder….
I doubt he ever ordered anything. I will keep calling him as a matter of principle but I doubt that they care at all. After a car is sold the service level drops and any promise made during sales process is obsolete.
I will never recommend Ourisman Chantilly to anyone and warn erveryone to buy from them!
* UPDATE *
After bugging them for the promised job, the salesman called me today to inform me that the paint has arrived.
I will go there next week to get the job done.
I will update again after that.