4740 Lima Road Fort Wayne IN 46808 (260) 373-2530
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We got to the car lot and were greeted by Joe, and we introduced ourselves. We were looking for a van; found one that we kinda want, therefore we took it for a test drive. After the initial drive, we went inside to talk about “numbers” that we can agree upon. He then went to the manager to give our numbers that we want to pay for the van. After 20 minutes later, he came back and said that our numbers are not gonna work. I think its because we look very young and therefore he didn’t offer us any other deals and just kinda brush us off. Usually they would come back with different numbers or offer another vehicle. That is age discrimination to me… If my parents were there, it would of been a different story. I just wish that management will go on here and read these reviews and adjust their company. Overall i just think that they should treat everyone fairly and stop judging people by their look. I am very HAPPY that i didn’t buy a car from them at all and will surely tell everyone that i know not to shop or get car service at that dealer.
Getting out of my truck, I was met by an pushy sales associate, who wanted to help me although I had previously talked with a different sales rep. This sales associate was very rude about the situation before directing me to the right sales rep. From here the situation went down hill. I took a car for a test drive with the sales rep during, which I was asked about the security of my job and other inappropriate questions.
After the test drive the sales rep would not give me a price quote when asked, since I stated that I would be shopping around for another few weeks. The sales rep merely stated that I should give him a call when “I Get More Serious.”
After a week the sales rep called back and started pressuring me to buy the car. He had the sales manager call me. At one point in the conversation the sales manager told me that he was “Done Playing Games” since I wasn’t willing to do business over the phone. This phone call was followed up by the sales rep calling and offering a lower price.
Do to the rude behavior and disrespect I chose to go with a different car dealer. When the sales rep called a few days later to see what my decision was, he acted very immature saying how I told him I was going to do this and that. I tried to be as straight forward with both of Don Ayres personnel as possible, however, like any bad salesmen they only heard what they wanted. They saw someone interested in a car and figured I would throw a deposit in their lap at that very second.
Don Ayres Honda is pushy, disrespectful, and immature when trying to pursue a sale. I have to much respect for myself and others to spend money with people who give this sort of service. Anyone who is looking please save yourself the time and money and go somewhere else.
$900 later and my problem isn’t just not fixed, it’s worse! My initial issue was my key sticking in the ignition.
After replacing the entire ignition switch and the entire gear shifter assembly, now they’re saying the problem is with the gear shifter cable. My car has been misdiagnosed twice now.
The third time I called them to look at it AGAIN, I was boiling. I say this because after the last time they had looked at it to tell me the cable needed fixed (I waited, hesitating to pour any more money into it), the gear shifter release button was extremely hard to push in. Well now I couldn’t get it in gear AT ALL, and it left me stranded, missing class and work. This was at 10:30am on a Thursday morning. I talked with the service technician, Kevin (never remotely friendly), and then asked to speak with the service manager, Ed Feasby. Well at 4:30 pm that day when I still hadn’t heard back from him, I called again. He was still “unavailable,” and I left another message.
He ended up calling me back at 6:30 that night when I happened to be in class and unable to answer the phone. His message said he was just on his way out, he was going to be gone all day Friday, and he’d get back with me Monday.
This wasn’t good enough for me. They had made me stranded and wanted more money on top of the $900 I had already paid so I called back Friday to speak with the General Manager, John Dullaghan. He was in a meeting at the time and hasn’t even bothered to call me back yet (5 days later).
I called yet AGAIN on Monday and finally got a hold of Ed. It didn’t do me much good though because he kept blaming everything on the cold. I guess it was the cold’s fault that they made my problem worse (I’ve been through weeks and weeks of much colder weather than we’re having currently), it was the cold’s fault that they misdiagnosed my problem…twice, AND apparently it’s the cold’s fault that it took them 4 days to get back with me, leaving me hanging in the lurches.
The best he could do was offer to pay to have my car towed in. Yeah, thanks. I’m going to spend a total of about $1150 so that my key comes out, and you can pay $50 for a wrecker. That’s just great. I told him that since I didn’t have any other choice that I’d go ahead with it, but that I wasn’t going to be happy about. THEN, he tersely replied “Well then what incentive do we have to pay for your wrecker?!”
It’s like they’ve added insult to injury again and again and again. The problem has been compounded many times over, and the worst part is, they don’t even care! No apologies, no discounts, no loaner car – nothing.
If you choose to go here, that’s your choice to make, but if/when something happens, don’t say I didn’t warn you.
Next up, the Better Business Bureau.